Communication with the customer! Detailing fully what needs to be done to resolve an osdue.read more

Update in response to Community First: I did call in today 8/11 to try and speak to a manager, as I…read moreSTILL had no one call me after Saturday. I spoke to Jennifer on the express team, who huffed as if I was ruining her day when I asked to speak to a manager. Unbelievable! I wasn't rude or anything but she clearly had an attitude. Then proceeded to tell me that all the managers were tied up in a meeting. Really Jennifer? All the managers at Community First were tied up in a meeting? Cue the circus music. Thanks for your counter offer, looks like I dodged a bullet doing business with CF! I was denied an initially approved loan of $45k with a high income and great credit. After trying to call into a local branch to inquire about an auto loan application (docs needed and time it would take to complete and get a decision), I could only get in touch with the corporate headquarters. They pushed me to complete the application over the phone versus in branch which I did to save time. I completed the application over the phone on Wednesday morning. They said I should hear back by end of day. I didn't. I called back the next morning and they said "great, you're approved for the $45k!" They just needed some additional documents which was just supposed to be due diligence, 2 years tax returns. No problem, I uploaded this by early afternoon Thursday. They said they would be in touch shortly. No response Thursday or even Friday morning. I had to call back and see what the hold up was, to which they said the application was still pending and under review. They were going to reach out to their underwriting department and see if they could speed it up and I should have the final decision by end of day. They close at 7. I called at 6:45 as I still hadn't received a callback or any update on my loan. I've been getting ready to go car shopping all week! They said it still was in review but I could call an express team the next morning. I call back in the morning and they say "oh yes, the underwriters have a counter offer of $30k". I'm shocked!! $30k after getting approved for $45k? They tried to say it was because of the average income over 2 years, but whoever is doing the underwriting clearly doesn't understand 1040 tax returns or self-employed. The goal isn't to try and show the highest income possible (so you can be taxed on that number) but rather any deduction that is used for business should be deducted from the total income. However, the gross income before taxes clearly show a high income, or true income rather in this case and personal income is net of all eligible deductions. Absolutely unacceptable. And then to make it worse, they left my application as pending while they went home for the weekend and I'd have to *hopefully* wait to hear about the results on Monday as no one had called me to update me about the process. I'm ashamed of what community first has become. Vystar has been the worst as they've shown in the past few years but unfortunately, it looks like the service that set Community First apart from the competition is no more. I'm glad I never ended up opening a business account here and definitely never will. That's another thing I just realized: in my previous car purchase, the dealership needed to see my bank statements with a total figure. I was with Vystar at the time and they needed me to come in multiple times for them add up my total deposits for 3 months BY HAND because their online banking didn't have a simple Total deposits or withdrawals metric for statements. I had gone to CF to see if they did and they also didn't have this simple function. To the underwriting team at CF, to your counter offer, I say you need to get more training and do better at your job.

The personnel at this branch are friendly and professional. I've had my mortgage there since 2010…read moreand was about to switch all my banking to WF, BUT they decided to close the Drive-Thru, reducing the convenience offered.

I have to give the five stars for the customer service I received from the manager (Zora), and…read morebank, tellers tiara, and Danisha!! I was very impressed with the high level of attention to detail the two provided. Zora maintained phenomenal customer service skills that were centered on my issue at hand and he worked diligently with others within Wells Fargo to resolve it. I then had the privilege of working with the two bank tellers who were personable, friendly, and professional. Overall, I am extremely grateful for the service I received and will definitely be returning to this branch for they know how to make a customer feel welcomed important and valued. Thank you, zora, tiara,and Danisha

I rarely leave reviews, but Maty diop at the PNC Bank Middleburg branch absolutely deserves…read morerecognition. I came in dealing with a frustrating situation that took multiple visits to resolve, and throughout the entire process, Maddie was nothing short of amazing. From day one, she greeted me with kindness, compassion, and a level of professionalism that is hard to find these days. As a mother of five, my time and energy are precious, and what could have been an overwhelming experience became manageable because of Maddie's patience and dedication. She consistently took the time to listen, answer questions, and make sure I understood every step. Even when the issues weren't caused by her and were outside of her control, she never treated me like a number or passed me off to someone else. She stayed committed to helping me until everything was resolved. What stood out most was how genuinely she cared. Her kindness wasn't just part of her job--it was part of who she is. She made me feel valued, respected, and supported during a stressful time. Employees like Maddie are the reason customers stay loyal to a business. PNC is incredibly fortunate to have someone with her character, work ethic, and heart representing their company. Thank you, Maty Your help meant more to me than you probably realize, and I hope you receive the recognition you truly deserve.

A huge thank you to Jennifer for her OUTSTANDING customer service skills. Patient, professional, &…read morekind, Jennifer was able to resolve my banking challenge rapidly. I was very impressed with her skillset and thankful for her assistance.

Went thru drive thru for the atm. Staff was friendly and quick and even the phone service when I…read morecalled earlier at this branch, they were quick to answer my call.

Absolutely the worst financial institution I e ever in my 68 years have dealt with. Sad, on my…read moreLOCKED card I get riddled with scammers stealing my money and I can't stop them. I went to a locations and ask them why and how I dispute them " you have to wait until the process is cleared????????! I mean how silly is that???? They have my money tied up for weeks, while I wait how cool is that???????? Crazy bank I have already made a transaction moving funds out of this substandard predatory bank they will side with your debtor/scammers 99.999990% of the time. Now just how cool is that?????????? Anyways I'm out gone never to return. Big smile, big big big smile

The staff and manager were all wonderful in helping me resolve my hacking incident. Friendly,…read moreknowledgable and understanding.

Beware. This bank has major internal issues…read more - RadiFi has used the wrong #ss number on my file - RadiFi mismanagement has caused me to receive many fraud alerts. - RadiFi mistakenly put over $180k in my savings account then instantaneously wiped all my accounts. - RadiFi charged me many fees due to their mistakes. - RadiFi staff is hostile - RadiFi management is hostile - RadiFi made no effort to fix the mistakes - RadiFi has a history of mismanagement on the BBB - RadiFi can steal your money and ruin your credit. - RadiFi has not fixed the issues I have had with them

I had one of the most rewarding banking experiences today thanks to Senior Relationship Banker…read moreAlbert Ventura at Truist Bank on Blanding Boulevard in Orange Park. What sets Albert apart is his remarkable patience and genuine concern for his customers. I arrived with my 4- and 6-year-old grandchildren in tow, and as anyone who has spent time with young children knows, they can sometimes make it challenging to focus on important conversations. Throughout our meeting, Albert remained attentive, patient, and completely engaged, never once making me feel rushed or distracted. Not only did I accomplish everything I came in to do, but Albert also took the time to review my current banking setup and thoughtfully explain several options that could better serve my financial goals. There was absolutely no sales pressure--just honest guidance, professional expertise, and a sincere desire to help me make informed decisions. I left feeling more confident about my financial future and better positioned to meet my banking needs than I was before I walked through the door. Had Albert not taken the time to educate me on the options available through Truist, I likely would have missed opportunities that could truly benefit me. I would also like to recognize the entire staff at this branch. They are consistently warm, welcoming, kid-friendly, and always greet us with genuine smiles. Their kindness makes every visit a pleasant experience. If you're looking for a banker who truly has your best interests at heart, I highly recommend meeting with Albert Ventura at Truist Bank in Orange Park. His professionalism, patience, and commitment to customer service are exceptional. Thank you, Albert, for turning what could have been an ordinary banking visit into such a positive and valuable experience!

I came in panicked and in a rush. Nikki and the other staff were so patient with me. They were sure…read moreto address my needs and showed great understanding for my situation. I will be coming back to this branch in the future!

I really enjoy Radfi CU every one is very professional and friendly Qudos to Artie as the managerread more

Super clean, and friendly environment. Artie , Nesha, and…read moremegan are exceptional individuals. Always on the ball and ALWAYS in a positive attitude. Truly a good sense of community, and belonging.