Took in my mother's vintage Omega watch to be serviced, the bracelet repaired and a link removed. $152+ later I was told that the services it and I should wind it every day at the same time (ridiculous since it is self winding) and that they removed the broken link and reattached the bracelet-which took care of the broken bit and they would keep the link they removed for me at the shop. A few days later ... the watch was not keeping time. Went to VVS's sister shop in Southland crossing who told us no service was done on the watch at VVS and I'd need to pay them more money to assess. They couldn't even bother to put the back on securely! Went back to VVS... the Asian woman was very good at playing stupid and acting like she knew nothing and denied telling me what she told me. The repair they made to the bracelet was a poor excuse... the bar that was "handmade" doesn't even look the same and they scratched and bent the connection to the watch face. On the surface they seem nice and accommodating.... BEWARE. She didn't even confer with her colleague (the one who 'repaired' my watch in English! Hiding something??? Shady shady shady. Their response was:
"Hi Sheilah, We could not repair the watch by taking links out of the portion of the bracelet. The custom piece (Bar) was handmade and can't be expected to 100% match with original Omega bracelet. We only can do our best and that this is what we did. We also had to tighten the clasp on the bracelet and clean entire strap. We charged you the correct amount for the above service." - and have now blocked me from adding further response or editing my review. Guilt shows it's face in many ways - if they are legitimate, why would they block?
To be clear, I didn't authorized them to hand make a crappy 'custom piece'. AND...they somehow made a self-winding watch into one that has to be wound. They are dishonest and they are well aware of their shady practices. Wish I'd read all the reviews before I went in the front door read more