Game trailer arrived 15 min late and after picking out games and going over rules, the kids didn't start playing until 30 minutes after scheduled start time. Trailer did stay the extra 15 minutes at the end, but by then parents were already arriving to pick up their children, so they technically got an hour and half of play instead of the 2 hours.
During going over the rules we found out none of the kids could use the VR set as they had to be 13 years old and the operator said it was "clearly stated". It was definitely not clearly stated when booking or even on confirmation email. I scoured the website in case I missed something and could find nothing on age limits for VR. Kids were upset as they were looking forward to it.
The kids ended up enjoying playing the games with their friends. The young man working with his Dad was great, helped the kids out quite a bit when they were having issues.
It was upsetting as a customer not getting exactly what you thought you were paying nearly $400 for. All in all it was an ok experience, not horrible but definitely could have been better. read more