Amanda Garlough helped plan a family Christmas trip to the Dominican for 11 of us, leaving from two…read moredifferent cities. She did a wonderful job coordinating this and got us a great deal. Having been to the area herself, she was very informed and was able to answer our many questions about the destination.

Is clear to me, that this people only care about making comission, if it something where there is…read moreno comission and they can only charge you the agency fee. they would be rude and say "is company policy, i have priorities to do than care about your vacation". Be aware of Eileen or Mike, those two completetly arrogants and shouldnt be travel agents. Terrible customer service

I've used the CAA service that does a tire change in your driveway for several years. Previously,…read morethis was provided by EasyTire, this year it was Professional Towing Services. The technician showed me a piece of paper that said there was a 4% surcharge for using a credit card - that was not on the CAA web site and I did not agree to a surcharge when I booked. He wrote the tire location on the sidewalls instead of the tread - I had just washed the tires the previous day so they would be put away clean. He started to put summer tires on the wrong wheel and tried to convince me it was okay. He didn't know what TPMS meant and said the warning light didn't need to be reset - the light is still on. I had to call 4 times to get them to send an invoice. Unimpressed. I will be not be renewing my CAA membership this fall.

Byer Beware CAA towing drivers misleading Mechanics and costing allot of money, On that day we…read morewaited 3 1/2 in the cold for CAA they add no remorse for the suffering in the cold The CAA towing driver told the mechanic at the shop we had the car towed to that it needed a new engine--without ever diagnosing the problem. The car wasn't even started, so there was no way he could know that. I don't understand how he could make such a claim to a complete stranger. We simply had the car towed to a garage, and instead we were met with false and misleading statements. I believe the CAA towing driver acted unprofessionally, and I have two witnesses to support what happened. Worst company ever. The towing driver diagnosed my car as having a blown motor and sent it straight to a mechanic shop. We didn't even start the car in front of him. They tried to take advantage of the customer. When I complained to CAA, they canceled my card instead of resolving the issue. CAA Ottawa staff are very ignorant. The supervisor in charge of the towing company even called and admitted that what the driver told the mechanic was wrong. CAA towing drivers are not supposed to diagnose vehicles -- they are not mechanics and have no mechanical experience. CAA also makes customers wait for hours for no reason, pretending they are busy while leaving people waiting for a tow. Buyer beware. Ironically, I have many friends in towing, so I don't even need CAA or their terrible attitude. read more of these bad reviews before signing up with CAA. there is tons of victims like me do to CAA scams and bad extremally bad customer service, If you're looking for a company that provides good service and great customer service, call Response Towing. ITS TIME CAA LEAVES OTTAWA AND WE GIVE SMALLER LOCAL TOWING COMPANIES A CHANCE LET BOYCOTTE THE CAA COMPANY

I lifesaver for Canadian travel. Scott McCord is highly experienced and knows his Canadian travel…read more(as well as US). I highly recommend this agency. I wouldn't use anyone else for Canadian travel.

I strongly advise anyone considering this company for their pilgrimage to think twice and explore…read moreother options. Our journey with Labayk Hajj was marred by severe organizational issues, neglect, and a complete lack of responsibility on their part. From the very beginning, our troubles started with flight changes and hotel mismanagement. Labayk Hajj altered our flight schedule from Toronto multiple times, and as a result, we had to purchase new tickets for our local flight from Vancouver to Toronto and our non-refundable hotel reservation, resulting in a loss of over $1300 for two people. Despite promises made by one of their representatives to reimburse these costs, the owner, Bashir Mustafa, later denied any responsibility. Our main concerns were with the betrayal in Medina and on the Holy Day of Arafah. We were promised at least a few days in Medina, but when we arrived at the Medina airport, we were only allotted less than 10 hours. This was definitely not what we were promised, and this did not give us enough time to peacefully pray in the Prophet's Masjid. We had bookings to pray in Riaz Ul Jannah, but due to the company's poor planning, we missed our bookings, and a once in a lifetime opportunity. When we arrived in Arafah, it turned out there were no tents booked for us, and the pilgrims were left to face the harsh desert sun for hours! Absolutely outrageous; the whole purpose of booking through a company was to ease some of the pilgrims' burdens, not to increase them. Labbayk Hajj's incompetence, neglect, and irresponsible behaviour hardened our Hajj experience, and inflicted financial harm on our family. Please spare yourself the agony and disappointment we endured. May Allah accept the Hajj of all pilgrims.

Our application was rejected but they still haven't given us a refund yet 5 months later, of over…read more$20K. no word on this other than "it's been requested". genuinely not sure we will ever get our money back. would never recommend, worst experience of my life.

Rachel helped us plan a trip to Mexico. She was informative and knowledgeable. She was supportive…read moreand patient. I highly recommend Rachel to help you plan your getaways! M. Ahearn