Wouldn't even give them one star. I was in a vulnerable situation and they pushed me to purchase. I…read morewas still confused and asked for clarification and had decided I wanted to cancel. I was given the run around and repeatedly hung up on. This "company" is a scam unfortunately.... Very rude.

This place is a scam, I've been paying these people for 4 years over 5 thousand I have put into…read morethis and they tell me I'm not eligible for 6 months plus. I call the parol board before applying and was told I was eligible. Not to mention at the time of the intake I explained I had a lot on my record they told me 1,400 it would cost and just before yhe year was up they told be it would be an additional 2,700 because I had lots of conviction. I payed my remaining balance 2 weeks ago and they sent a message telling me I'm not eligible for 6month plus it's a scam.

Dont even bother, they dont return calls or answer emails. Far better companies to useread more

I strongly advise anyone considering this company for their pilgrimage to think twice and explore…read moreother options. Our journey with Labayk Hajj was marred by severe organizational issues, neglect, and a complete lack of responsibility on their part. From the very beginning, our troubles started with flight changes and hotel mismanagement. Labayk Hajj altered our flight schedule from Toronto multiple times, and as a result, we had to purchase new tickets for our local flight from Vancouver to Toronto and our non-refundable hotel reservation, resulting in a loss of over $1300 for two people. Despite promises made by one of their representatives to reimburse these costs, the owner, Bashir Mustafa, later denied any responsibility. Our main concerns were with the betrayal in Medina and on the Holy Day of Arafah. We were promised at least a few days in Medina, but when we arrived at the Medina airport, we were only allotted less than 10 hours. This was definitely not what we were promised, and this did not give us enough time to peacefully pray in the Prophet's Masjid. We had bookings to pray in Riaz Ul Jannah, but due to the company's poor planning, we missed our bookings, and a once in a lifetime opportunity. When we arrived in Arafah, it turned out there were no tents booked for us, and the pilgrims were left to face the harsh desert sun for hours! Absolutely outrageous; the whole purpose of booking through a company was to ease some of the pilgrims' burdens, not to increase them. Labbayk Hajj's incompetence, neglect, and irresponsible behaviour hardened our Hajj experience, and inflicted financial harm on our family. Please spare yourself the agony and disappointment we endured. May Allah accept the Hajj of all pilgrims.

Our application was rejected but they still haven't given us a refund yet 5 months later, of over…read more$20K. no word on this other than "it's been requested". genuinely not sure we will ever get our money back. would never recommend, worst experience of my life.