When my hard drive kaputskied, I immediately made an appointment at the Apple store to get it fixed. After a half hour of being shoved, jostled, and nosed about, one of their techs motioned me to their desk. He ran a program, proclaimed it dead, and gave me a few numbers of places I could go to get the contents of my hard drive siphoned off for a ridiculous amount of money. I left the store discouraged, panicked, and frustrated.
When I brought my computer to Voonder, they set me up with one of their guardian techs, Trevor. He spent an hour trying various programs to heal my hard drive. Throughout the process, he explained what he was doing, and what seemed to have happened to my computer. Though he eventually couldn't fix it, which wasn't helped by the fact that he couldn't open the case of my Apple since it was under warranty, I felt much better about the entire process because he took the time to talk me through the experience. I actually felt like I was the one in control of my computer's health, not some time-crunched, procedure saddled tech in a loud store. Trevor talked me through the options that I could use to get the information off my hard drive, get a working hard drive, and still keep my computer under warranty. I came away with a sense of ease, understanding, and purpose.
Though I can't personally speak for their other services, I can say that Trevor very much helped turn a stressful experience into a much more peaceful one. And, as someone who's always been dazzled and confused by new technology, I'll definitely be calling Voonder the next time anything bleeps, ticks, or splats. read more