Proximus is my worst nightmare. I commenced the installation in October, more than 4 months ago…read more They have not completed it yet, and I have been working in teletravail for this whole time. 3 times their technician did not show up, still unclear the reasons, everytime they postponed the appointment by 2 weeks - 1 month. Today at the phone they admitted it is their fault, so they will offer me a SIM card with internet until the next appointment. WOW. A SIM card which I cannot use because I only have one phone and I need to use my other SIM to receive work calls. This is absolute trash, please stay away from it.

WORTS PHONE COMPANY EVER, DON't WAIST YOUR TIME I was…read morecontinuously over-charged, and they were completely useless in costumer service or at the counter. I personally went to terminate my contract with them since I was leaving Europe, and now my roommate has received a 70 euro dept allegedly from my account. I live in another country now, and knowing them this is going to be an immense waste of time where I'll have to deal with the rudest people.

One week into a new relationship with numericable and it is not going well…read more - we had no choice to change to them in our commune and they refused to provide any details of their service, despite being asked several times. - when their equipment was finally installed, the installed the modem incorrectly. Their technical service was rude and refused to speak Dutch or English, insisting on French. We had to get a friend to report the problem before they would fix their own error. - so far the internet they provide seems to be reliable, if nowhere near the 200Mb we are paying for. - all the documentation is in French and they have ignored all emails for technical advice to date. - the TV box crashes, inexplicably, at least once per day. - the software is not user friendly and we cannot seem to be able to record TV series, only individual slots Other than that, they are a good provider !

Television is stable and reliable (but horrifically expensive if you want to see anything worth…read morewatching), but the telephone and internet are spotty. There are weeks when the connection drops five or six times a day, others where there is no problem at all. Sometimes the line is down for a few minutes, other times half an hour or more, occasionally two or three days. Calling Numericable is fraught with idiocy. To get through to an operator, one has to enter the account number - and go through a series of automated responses - then when finally in contact with an breathing living operator, one has to give the account number yet again, then confirm name, address and telephone number, because their system apparently has no way of recognising incoming calls and linking databases. As a customer, you have to realise that it is presumed that you are at fault, your actions have produced the poor result, and of course there will be no credit for the time you lose due to Numericable's technical incompetence. They even had the nerve on several occasions to ask why I was calling from my cellphone rather than from my registered phone - which of course is inoperable when the internet connection is lost. I have replaced all the cables from their arrival point in my apartment, ensuring tight connection and correct impedance. I have replaced the modem per their instructions - by going to their offices and waiting in the lobby for an hour before I could see an agent. Nice new modem - and fortunately it re-boots automatically, so I don't have to disconnect then reconnect endlessly to get a signal. But still, the line drops as before. They offered to send a technician to look at the installation - but I will have to pay for the visit no matter what he doesn't find. Given the opaque service - the invoices don't even show the breakdown fo charges - and the high cost of their service, you might better be served by Belgacom - it may be a little more expensive, but at least you will have reliable service.

From the owner: Abonnements internet, tv, ligne fixe, mobile…read more Résidentiel ou business

An excellent choice, good quality service for the best price. Very responsive and helpful support…read moreteam.

Seriously, this company has the most dreadful customer service I have ever encountered in my 43…read moreyears on this planet. Utterly impossible to deal with. Do NOT - I repeat DO NOT use this firm for your internet. You will regret ever having had any dealings with them, trust me.

Scoring low because they are simply liars. I have been…read moreleaving for a while in Belgium, and occasionally travelling across the globe. As you may be aware of, every time you cross a border, you receive a SMS with the extra charges (typically per minute or per MB) that will be applied to a particular location. In my case I travel often in US and the SMS claims to charge extra 3.5EUR/MB. Expensive, but believable. Well, it turned out they have a hidden webpage where the charges per minute and per MB are very different: for US would be 9 or 11EUR/MB. Ridiculous! Obviously they will apply the latter tariff, even if they will still send you the SMS with the 3.5EUR/MB. WATCH OUT!