Proximus is my worst nightmare. I commenced the installation in October, more than 4 months ago. They have not completed it yet, and I have been working in teletravail for this whole time. 3 times their technician did not show up, still unclear the reasons, everytime they postponed the appointment by 2 weeks - 1 month. Today at the phone they admitted it is their fault, so they will offer me a SIM card with internet until the next appointment. WOW. A SIM card which I cannot use because I only have one phone and I need to use my other SIM to receive work calls. This is absolute trash, please stay away from it. read more

WORTS PHONE COMPANY EVER, DON't WAIST YOUR TIME I was continuously over-charged, and they were completely useless in costumer service or at the counter. I personally went to terminate my contract with them since I was leaving Europe, and now my roommate has received a 70 euro dept allegedly from my account. I live in another country now, and knowing them this is going to be an immense waste of time where I'll have to deal with the rudest people. read more

I would like to share my short and traumatic experience with Proximus just to prevent that other people receives the same treatment given to me by them. I live in Woluwee Saint-Lambert and I don't have lots of options of internet providers there (only SFR & Proximus), I was SFR client but the speed of the internet was going down and down, then I have decided to move to Proximus and give them a try. After the installation of the modem I was really happy with the speed of the internet, it was great for two weeks! It just broke after the first two weeks, after a phone call they said that the service was interrupted because the payment was not done (!?!?), after a double check, they realized that it was a mistake and they have tried to make it work again... never happened! They have tried to solve the problem using their system and after several tries (2 days without internet) they said that the problem was the modem, so they sent a new modem (7 days waiting for the new modem with no internet at home), I received the new modem, plugged all cables, turned it on and... same problem, no internet! I called again, they sent my case to "the specialist", more 4 days waiting... no internet, no answers, nothing! Solution: Toc-toc... SFR? Do you have place for an old and unsatisfied client? That's my advice, DON'T GO for Proximus, they don't respect their clients and the support is awful! read more

if you are new customer and planning to get the internet connection at your home I recommend you to look for another internet service provider worst thing can happen to you is you order from Proximus and they make you wait forever and you don't have internet at your home, thank you Proximus for deceiving me. read more

I asked Proximus to change my abonnement from a package (internet + TV + mobile) to basic internet with separate Pay & Go mobile. After three visits to the shop, two SIM cards, half a day wasted on their useless helpline and several exchanges on Twitter, I still didn't have a mobile phone connection. I was told the SIM card (given to me by the Proximus shop) didn't exist in their system and I would have to go back to the shop for a third time to get a THIRD SIM card. After two weeks without a properly working mobile phone I switched to another provider. Proximus is a bad joke. read more

If there is zero star I will simply go with it! Have been using Proximus for a year, every month I was annoyed by either wrong bill or no functionality and resulted in worst experienced call ever to their call center! Will switch the service provider as the only solution and will do it now! The worst service I ever had, not one if them, just being so unique! read more