This Vons market is always busy. Well stocked and organized. The fruit and vegetables always look fresh. The staff is nice. I just don't understand if they are busy why they only have 1 open cashier. Understand self check out is available , but self check out doesn't allow you to check EVERYTHING OUT (wine). read more

Vons - Grocery Near Me - Sylmar, California

My wife and I stopped by this Vons to do our grocery shopping since we were in the area. We found parking easily near the front entrance and walked inside. This Vons I believe have curbside pickup because I saw the parking spots for them. The flowers are on the left side of the store and the deli is on the right. This Vons is a decent size and has self checkout station along with cashier station as well. The produce area is nicely organized and they were not busy during lunch time. I usually come to Vons for their Friday 5 deals so I wanted some jumbo chicken drumsticks from the deli area. They told me it would be a 30 minutes wait so I decided to not get anything. My wife found everything she needed and I went to the self checkout to pay. There was an employee there to help me void a pack of cherries because the price was high. read more

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Please totally sucks! They don't even have any shopping carts most of the time and the staff and selection are crappy Go somewhere else. read more

I bought some roses the day before valentines the next morning they were drooping. I went to Vons complain about the arrangement. I was taking care of by the clerk at the floral section and I was given a new rose arrangement. It took a little bit of convincing, but it worked out at the end. Great service by the clerk at the floral section. read more

Employee Kim in the deli is amazing. I called her early in the morning as I was in a bind and she took care of me. She went above and beyond to take care of my needs. read more

Had a bad experience with the meat department it says they close at 8 got there at 730 and they told me they were closed the man seemed like he just didn't care read more

I would give 0 stars but it's not an option. When you place an online order, once you get there, the app to pick up orders rarely works. The parking spaces reserved for pick up orders are not open because other shoppers park in them. There's a checkout clerk there, in a shrill voice, asks "Do you want a BAAAGGG!" read more

lorraine is the best cashier. all ways friends and helpful we love her and always want to go in her line even if they are busy

Drive up option was terrible. All the spots are taken by people just parking there while they shop. Had to circle around several times. Also it took almost 20 minutes for my items to come out. They are supposed to be ready ahead of time. I planned ahead by using this service so I can cook for my family at a decent time and have time to rest (I'm very pregnant and tired all the time) and this just made my day so much harder. read more

This is our store and we have been going here for 35 years. I went to the meat department window to purchase the fresh ground beef to make a holiday meatloaf. It looked fresh and good from my side of the counter but when we opened it for use the freshness was only on the outside with older discolored ground beef on most of the inside. This was not really appreciated at all. This is not over. read more

This is the most raggedy supermarket. It's a small store to begin with and then what they have on the shelves you can get next-door at the Vallarta market. For less money, the things that you need to make non-Hispanic food are not on the shelves either because they don't stock it or they're sold out.. There's not a major holiday that that's gone by in the years that I've been shopping here where I have not been able to find something that I need to complete my holiday meal. They're always out of stock for something. You can't find it then today I go in the day after Christmas and they're out of bags!! they told me if I needed a bag I needed to buy one for a dollar because they're out of bags and I would bet money if I went to the back and looked for eggnog or buttermilk or anything along those lines they would be out I didn't even bother. read more

My go- to for special occasions. Bakery goods are especially good. Fresh bread daily and their birthday cakes are better than Costco. Special order meats are no problem, and priced competitively. Check-out staff is helpful and courteous. Baggers are energetic yet careful with purchases. Only downside is absence of shopping cart stalls in the parking lot. Understandable, due to crowds, but frustrating. read more

Thank you for the nice experience that I get from the cashiers, this lady is so fun and helpful. This had been my place of grocery shopping I love. Also the manger has been very help each time i have a question. Thank you read more

They've been out of eggs for a while now. Not sure if it was the bird flue nonsense that was going around or what. I found prices to be high, service was lacking when I had some questions. The place is clean. I like how they sometimes have better deals with pastries and such though. Just upset over the eggs situation read more

Fresh and great quality produce. My go-to grocery store. Friendly employees and I'll keep coming back thanks to that.

They had everything from household essentials to specialty items, making it a one-stop-shop for all my grocery needs. For generic store brands, I always prefer Vons/Albertsons over the majority. At the checkout, the cashier was friendly and efficient. I was also pleasantly surprised by the reasonable prices, especially for the high-quality products they offer. Make sure you take advantage of their app so that you can save money with their coupons. Overall, my experience at Vons was exceptional. The store is well-maintained, the staff is friendly and helpful, and the variety and quality of products are impressive. I will definitely be returning to Vons for my grocery needs and highly recommend it to others. read more

The products sold at the store are good. Selection is good. Store is clean. But, customer service is lacking. Almost all of the cashiers are unfriendly. I really want to like this store, but until they improve on their customer service, I will give my business to Smart and Final down the street. The customer service and prices there are astoundingly better. Hoping management at Vons cares enough about keeping customers to make some major changes. Please replace your bad cashiers. read more

I've lived near this store for many years. I go here because I can easily walk. But will not be going back. There have been many problems over the years including expired deli meats and very expired ( over a year) canned goods. Today it was an extremely rude employee. Enough is enough. Went to a different Vons and everything was great read more

Thought things would've changed by now but this is the store that makes me feel the least comfortable, I always tell my partner how I hate going to that store as I feel most employees there are not as friendly (only about two are always welcoming), like that older feminine curly hair guy at self check with an accent always has an attitude and sass it's very annoying and asking for bags just makes things even more awkward as he always sounds angry and annoyed we he sees me, so we always try to avoid this store as much as possible. I don't get how hard it is to fake being nice, it's just saddening to get treated like this especially since I've very quiet and have anxiety. read more

Went to Sylmar Vons this afternoon on my bicycle. Trying to be "green" and not take the car. As I was chaining up my bike to outside of the buggy rack, a Von's employee said " please chain the bicycle somewhere else" I asked "like where ?"..The young lady suggested a 4 foot tall post in front of the store. I said, you mean the one where someone will slide the chain up over the top and my bike will be gone?.. I said , "How about we don't shop at Von's anymore.." Prices are high there anyway.. Von's lost a customer today. read more

I just had an extremely disturbing experience here on the 27th. I have been shopping here almost every single day, I like the employees and the cashiers are so nice. While I was checking out I noticed someone was using the coinstar machine and walked away. When I was done shopping, I was walking to the exit and I saw that there was some change in the coin reject box, which there often is, and I saw some interesting looking coins in there, like maybe foreign currency and old half dollars or something. So of course, I stopped to look at it and the security guard started screaming at me, repeatedly, "Why do you want those coins? Why do you want them?" He was extremely aggressive and mad at me, and I was really weirded out. He ran over and grabbed all the coins and I explained to him that the customer obviously didn't want them. But the security guard said it didn't belong to me and kept insisting that the customer was going to come back and ask for his money. So I agreed to stay and see if the guy was coming back, but of course no one ever comes back, and it wasn't that much money anyways. I was very unnerved that this guard was treating me like a thief and glowering at me because I happened to see some change in the coin return as I was leaving. Then another employee took the coins and started stashing them in the cash register and told me that because the machine was inside Vons all the money was Vons property or something. It was obvious at this point that they were randomly making things up just to avoid admitting that they had lied and the customer wasn't coming back for his $3 in loose change. It is entirely possible that several customers had left coins in the coin reject box and so how would they even know what was his? During this time other customers used the coinstar and they also left some change in it and walked away, but the security guard did not gather any of it or even stop to look, and that has never happened anyways in all the many years I have shopped there, so obviously he was lying about the whole thing. I have often seen interesting coins, some pesos, european money, as I walk out of there, and I actually have a collection that I keep as a result, and it has never been a problem, why would it? It is unbelievably unprofessional that this security guard, and his employee friend, would cause so much harrasment over a handful of change left in the coinstar. I don't even know why they would bother to make this insane fuss over such a small matter. I almost felt like I don't want to come back to this store, ever, even though I have shopped every day for years, because this security guard is always there and it seems like he really doesn't like me, and I don't want to give him any opportunity to find a reason to harrass me again. read more

I don't blame the employees or manager. From what they tell me, this is a Corporate issue. They are now forcing everyone to use self check out. Despite several employees being available,... They WILL NOT OPEN A SINGLE REGISTER ,which is difficult for older and disabled people. read more

Food looks is ok. Service is ok but they need to add more cashiers. It looks like this is a common issue with these type of stores since automated checkout is implemented. The store looks somewhat dirty but they had the most of the stuff I need. Will be back here though since it is close to me. read more

I have to start off by saying that Vons in general has THEE Best succulent selection! I'm such a sucker for succulents! No matter what I go to shop for at Vons, I always end up either buying a succulent or just browsing by to admire them But overall this particular Vons is always very clean, organized and the cashiers are super friendly read more

Low rating for this location, they rarely have fully stocked shelves the few recent visits I have gone here. For example, buying milk for my boys I only purchase organic. They had only 3 containers the last time I came here. Went here to grab some salad, and the entire section probably had only 3 different salads with tons of empty shelves. The main reason I am giving this location a low rating, is this particular cashier. I was purchasing using my credit card. The touch pad indicated "Approved" and he said out loud disrespectfully "Your card was declined" This was very upsetting and I wish I caught his name so I can put him on blast. I replied to his ignorant statement with "It says Approved" he paused and had an unintelligent look on his face and only said "oh nevermind". SMH! Don't see myself coming back here any time soon. read more

Overall, very average if you can go elsewhere, do so. I try to avoid whenever possible but unfortunately, I have had been several times due to need and they never fail to disappoint me. The service at the meat/seafood counter is never friendly, they make you feel as we the customers are doing them a favor. The delay is always an issue, staff is lingering around, they see you waiting and don't care to offer help even when no one is there; you literately have to grab their attention. Today, was not the exception, the Filipino lady walked back and forth for about 5 minutes until I grabbed her attention. I asked for 1/4 lb and received 1/2 lb. Then, another employee came by grabbed her attention to sign off some docs and left us hanging. The gentleman at the self check out has always been very nice and attentive. I spoke to him about the issue and he was kind enough to apologize. I am not sure if they care. Since this has been going on for a long time. Furthermore the lady at the deli was separating their fried chicken in a very annoying way, just tossed it from one side to the other of the hot table as if she was pissed. Store is averagely clean. read more

Employees are always super sweet & seafood is fresh! Been going here for 5yrs+ with my daughter.

Crap store in a crummy neighborhood. The last two times I've been in this store someone has ran out the front with items. The staff is very friendly, but out of all of the Von's within this area the deli is the smallest, the store is crammed together and isn't laid-out properly, most of the carts are broken and the overall selection is not as robust as other locations. It's worth a 15 minute drive for me to the Von's on Old Road. read more

I'm giving my review on an employee from the deli department. Whether it's 1 or 10 persons, each person represents the face of whatever company they work for. Her name is Gudencia. She was very rude, wouldn't listen, was mean to her employees, and refused to service me although i was the only customer there. I had only walked up and told a different employee my appointment time to have an order I put in picked up. As the other employee tried to serve me, this is when she told her no, and made her do other work that had nothing to do with helping me. I stood there for 15 to 20 minutes as Gudencia, the Phillipino woman, continued to put prices on macaroni salads. After 20 minutes I attempted to try to tell Gudencia I had an 1130 appointment and was in a hurry because I had a graduation I was hosting and time was of the essence, but she refused to listen and shushed me, ignored me and continued her other duties. I then told her putting prices on packaged food is more important than serving a customer? She ignored me and the other employee apologized to me but continued to do other work slicing meat as Gudencia insisted she do instead of helping me.after an additional 10 to 15 minutes, then the other employess began to help me. I noticed there are a lot of reviews about her, but no one has mentioned her name. Well, i am today. Who ever hired Gudencia should be fired. I'm sure no manager at that store cares about this review, but this is a classic example of how cold and heartless human beings can be and the lack of love and consideration that's exists in this world. Due to this, a group of kids had to suffer eating late and not having the host there to entertain those arriving.Gudencia, you should be ashamed of yourself. And for how you treated your employee talking to her like a dog. read more

Let me start this review by mentioning the great customer service that I ALWAYS receive from Lorraine, if I was reviewing her I would give five stars. This last visit I witnessed a lady buying groceries for her family and it all looked like necessary items, no junk food but she unfortunately didn't have enough money and had to return some items and she was still short on money to purchase the remaining items and Lorraine stepped in and put up the rest of the change to complete her purchase. I would love to give this Vons 5 stars as I really like shopping at Vons but unfortunately there are other employees that work here that are not as cheerful as Lorraine and actually seem like they don't like their job. Lorraine has worked here for years and We always try to go to her line and she is a veteran so we give extra thanks. This store is generally kept clean and organized, plenty of parking and they always carry the best produce and cuts of meats compared to other markets in the area. They have a flower and succulent area that comes in handy. The butchers here are very accommodating when giving you the style of cut you want. They seem to always carry our favorite brand of champagne Dom Perigñon and at a good price as no other market around here carry's it. If all the workers here had the customer service that Lorraine has I would give this place 5 stars. My wife gets quite a few free things by using their app as well. read more

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I enjoy the cleanliness, customer service and well stocked easy to navigate store. Thank you guys.

Love coming to Vons for fruit, or any small craving I have. This store also carries my mom's favorite ice cream, so we frequent quite often. The employees are always nice and if you don't have your Vons card, they'll offer to scan theirs. If you don't have a Vons card, what are you doing? The card saves you money, unlike other stores that offer you points for gas. A lot of items I buy offer a discount with the card. Great prices! For some reason people don't know how to drive in this parking lot, the only con. The other day I saw two cars crash! SMH! Good store though! read more

Vons - Grocery Near Me - Sylmar, California

I just left this place less than an hour ago. The store itself was fine, the employees are so unprofessional. I had the unpleasant experience of having a cashier by the name of Rayana according to my receipt. There was no hello, I asked her a question if she needed me to take the water out of the cart. She completely ignored me. Then at the end of the transaction she's to busy talking to another coworker to even hand me my receipt properly. Completely unprofessional and below the Vons's standards for customer service. read more

I get unsealed jars and yogurts here all the time. Check your stuff! It usually contains a broken seal!

Not a bad stop for last-minute grocery needs. It's always stocked and the produce is great, but there are some things that need tidying up. The soup and salad station doesn't really look too clean all the time. It's hit or miss. The place needs some revamping and better lighting, especially since I've seen more presentable Vons locations. I also wish they would stop with these solicitors who stand in front of the store... PARKING Plenty available in the lot out front read more

Racist location. Waiting in line once and the cashier seemed so pleasant talking to everyone until it was my turn. I smiled and said hello but no smile, no hello back. I thought.....okay....and then right after me, super nice again. I'm not Mexican but I live in Sylmar. My problem, right? Tonight, my brother went. He messed up having our little dog with him in his backpack, yes. BUT!!! Some lady tells him dogs aren't allowed. So he leaves right away BUT!!!!! THEN SHE FOLLOWS HIM OUT! Do you know what she says!?!?! "Don't ever f-ing come back! And with your open backpack!" Yup! She said the f-word. Yup! She accused a 38 year old of planning on stealing when a dog was in this "open backpack". What a professional staff. My brother put our dog in the car and went back in to speak with a manager but some supervisor guy says that he's a supervisor and his complaint to a manager wouldn't matter. Unnecessary to follow out a guy who amicably left when told. Unnecessary to tell him not to come back when nothing had happened?!! This led to a confrontation in the parking lot. Other customers, minus one nosy lady, were laughing at this worker but it still leaves a bad taste in a person's mouth. Always hated this Vons but now they've lost our business. read more

If I could give zero stars to this place, I would. I used to come to this location every single month to get my money orders for rent and never had any issues until a few months ago when they started changing up their rules to getting money orders. My gripe doesn't stem from the rules itself, but from the fact that it seems like not every team member is on the same page and gives me and other customers mixed signals on what their protocol is. My last straw was from today when I went to get my money order, and the lady who was assisting me at the cash register, proceeded to raise her voice and yell at me because I paid with a credit card instead of debit, even though I told her three times that I was paying with the credit card. The gentleman in line behind me even vouched for me and told the lady that I said I was paying with a credit card multiple times. Poor customer service everytime I come here. And the lady in the register a few lanes over complained to a fellow coworker that a customer needed 10 bags and she proceeded to make a face and rolled her eyes. Will not be coming here again read more

This Vons became my regular grocery store ever since Ralph's closed down and was replaced by Food 4 Less. It's not the nicest Vons appearance wise, but they have just about everything I need. When comparing to Ralph's, I'm a little disappointed because of the price of meat, but they make up for it with their deals on alcohol. I use the Vons app to get Just for You deals and always come out feeling like I saved money, but who knows... I end up buying a bunch of stuff that wasn't on my list. I called this store today and spoke to Sal. Not sure if he was the manager, but his professionalism and customer service was excellent. I called to inquire about what would be the best time to go to their store during COVID-19 as well as ask if they were stocked with the items I needed to get. Because I heard that other grocery stores had people lining up outside so they could keep the number of people in the store to a minimum, I also asked about that. He told me there was no line to get in, but the checkout lines were long. The best thing about this store is that they do not have self checkouts!!!!! They employ some great people there who are always friendly. I told Sal that the day they get self checkouts is the day I stop being a loyal customer of theirs. Hoping management reads this and takes it into consideration if they are thinking of replacing good employees with some crappy machines. read more

Are all Vons inept, or just this one in Sylmar. The customer service is undeniably the worse. No one helps you find anything, no one knows where anything is located and the sales items are always not available. Then when you ask for a rain check, they always question you about product availability and/or product description. And the kicker is the Just 4 U is a scam... on multiple occasion I have gotten home to realize that I didn't get my whole savings. When I went back the Supervisor Elizabeth said yea, sometime it doesn't work.. Then I was told that you have to put in your phone number AND scan the barcode on your Vons app. WTH.. how am I supposed to know this, the cashier should offer that info during the transaction. Stay far away from this Vons because stupidity is all that will you will be able to locate at this store. read more

This is the best store, so clean and the workers are always so helpful. I sometimes even order the food to my house and Sharon helps me out when I need to make any changes. So helpful, nice and professional! Thank you for your amazing customer service Sharon ! read more