I love Dr. Axton, have been seeing him for years now. The issue is two-fold. You can never get…read morethrough on the phone lines. It says the office is open but the phone just rings and rings and no one ever answers. Secondly, I was in the office in October and was fitted for diabetic shoes and inserts. I called a month later to check the status and they hadn't even called the insurance company for approval. Now three weeks later I can't get through on the phone to see the status. Went early enough to get this taken care of before the end of the year but it looks like that will not happen. Which means I will need to pay a percentage of the cost in January instead of having it paid 100% through insurance because I hit my out of pocket maximum for this year. Very disappointing.

I've been a patient for 3 years. The office has a contract with my insurance which paid my bill in…read morefull according to the contract. They however have been harassing me for an additional $300. As a military spouse I know my rights and have refused to pay above what the insurance says I owe, which is zero!! They sent this into collection while my husband was deployed overseas . This is the America he is risking his life for ??

Dr. Courniotes, does not have limited hours. His office is opened in Springfield Mon, Tues/ Thurs…read more He is also opened in Holyoke, on wed. He's an excellent Dr. ! knows his stuff, and has been in his business for many yrs. and is excellent! Thank you for being there Dr. C. and making my orthotics, and giving me Cortisone shots , when i really needed for my foot. Dr. C. opened his doors once on a Friday, to see me.! i couldn't believe it.. he was not opened i think these are the days he's usually not there... thank you dr. C.

Dr. Courniotes has limited hours which make it difficult to get an appointment scheduled for those…read morework past 3pm. I arrived 10 minutes early for a 8am appointment only to find the door locked to his office. Four other patients were also waiting outside. I had to wait an additional 17mins to be seen.

So this foot doctor is interesting. Every time I've ever had an appointment, for some reason Dr…read more Courniotes always has such poor decorum with me specifically as a patient. He does the job that is asked of him by me, but the negative, very rude attitude is consistent in every appointment. I really hope that other patients do not have to endure the same mean, offensive attitude that I have had to endure with this man. For that reason, I will attempt to not have to go back to his office for treatment, just because I've never met such an unnecessarily mean doctor. I do not recommend going to him unless there is no other option for you. In that case, I hope you have thick skin to deal with this man's offensive attitude.

This place is absolutely horrible! You can only make an appointment by my chart if it is working…read more They never answer the phone. No one is nice except for Dr. Malik . Do not see the PA Luciann unless you want to be bullied! My daughter will not go back because she is afraid of her! Luciann misdiagnosed my broken foot and I walked on it until it fused together. I made another appointment, and she was scolding me for not doing my stretches. I went to NEOS , and they couldn't even believe it! Recently went back for neck pain, and she was acting like a drill Sargent! She bashed my dentist for his diagnosis approximately 4 times. She kept throwing question after question at me, and I felt like a child. She stopped and just stares in my face. This lady is horrible, and I have never felt to uncomfortable in my life. She never greets you, never says anything just walks out. If I wasn't in a full panic attack when I left I would of told her off. She absolutely has no respect, or dignity. Shame on Luciann.

Shameful!!!! I waited for an hour to speak to someone. Then was hung up on. MyChart is a joke and…read morecan't even schedule an appointment. F U!

I went to the clinic on Monday March 10th as I was extremely ill. I told the doctor that I thought…read moreI had a sinus infection because I generally get them this time of year. She opted to test for Covid and the flu which is understandable. The tests both came back negative and I stated I would need antibiotics because it's the only thing that works or I'll get worse. She said that I should simply rest and it'll run its course. Not listening to her patient caused me to get pneumonia and now I'm out of work again with worse symptoms way more pills to take all because they won't give antibiotics or listen to their patients.

Making an appointment was the easiest thing about this place…read more Now, I know why. Even though the wait times were short and overall the staff was friendly, the communication is TERRIBLE! I was assigned to Katlyn Lavin PA-C. My initial visit seemed fine but a little off. The nurse in charge of taking my initital vitals was pleasant enough, even though she seemed a bit unsure of herself. When she attempted to take my temperature she explained that the thermometer was a "bit temperamental". She was unable to make it work and said we would get back to that. Although we never did. Also, in taking a basic eye test, they made me stand in a hall with one eye covered reading letters off a chart. Seems easy enough. Except, at least 3 people walked down the same narrow hall which was incredibly distracting. All of that could be overlooked if the rest was consistent, but far from it. I had several blood tests taken as well as an EKG. I was told that if anything was off with the results, the doctor would call. I was also asked to make an appointment for the following week to have a Holter monitor attached for 48 hours. While speaking to the woman at the front desk, she asked if I needed an appointment card. i did not as I had entered it in my phone. When I showed up Monday, no one had put me in the books. Perhaps, they need to make their own appointment cards. After only a short wait (once again, this makes sense now), my monitor was put in place and then I was handed an appointment for a specialist in Springfield. I was told my blood results were not back yet, they were setting up a total of 3 appointments with different specialists for varying conditions. I am all for being cautious, but this seemed completely peculiar as I just had the monitor put on AND, the PA still had not called. 2 days later, I returned the monitor. Katlyn was not in the office and my blood results still weren't in. This was a week after the "2-3 day" window they had initially told me it would take. Funnily enough, when I opened my mail 2 hours later, my blood results were there with some pretty shocking news. News that the Dr. or PA or whomever was supposed to call me with. I called for 2 days in a row to ask questions. Stacey told me Katlyn was with other patients and she would hand deliver the messages. No reply. But I keep getting mail from the appointments set up from specialists. This seems to be a practice that treats patients like a Production Line. Don't waste your time as they clearly won't waste theirs.