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    VM West

    5.0 (2 reviews)
    Closed 9:00 am - 5:00 pm
    Updated 2 months ago

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    3 years ago

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    2 years ago

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    Fruita Wood & BBQ Supply - 22 different types of wood in chips, chunks, splits and whole logs.

    Fruita Wood & BBQ Supply

    (18 reviews)

    $$

    I ordered some post oak chunks and paid by PayPal. Once I got shipping confirmation i realized…read morethe address was wrong and sent a message to Fruita wood and explained the error. I didn't blame Fruita wood as this was obviously a pay pal error. Since it hadn't shipped yet this could have been easily fixed. Instead the owner Bert told me to deal with PayPal. Which is what I did. Then he got upset because I went to pay pal. I didn't file a claim I just opened an inquiry to let pal pay know there was a problem. Bert obviously has social issues as I read other complaints where Bert's more interested in proving his point rather than just taking care of his customers. I certainly won't be ordering again and I'll let as many people as I can know what kind of business this is .

    There are much more reputable places to buy wood chunks online than this business. I made the…read moremistake of attempting to make a purchase that still has not arrived to date. I keep getting new notices of delivery dates with what appears to be an exploded box of wood chunks lost in the FedEx system. I have sent emails to Bret, during business hours asking for a refund, the last on Friday, without a response. Next step, I know my credit card will respond on a chargeback request within seconds. I would avoid using this business due to the sheer lack of customer service from the staff. In attempting to communicate with Bert, the business owner, is like dealing with a 5 year old in the midst of an epic tantrum, wanting a blue tube of M&M's and won't stop screaming until he embarrasses his parents enough , they finally break down and gives their brat the M&M's. So sad and pathetic. After nearly a week late delivery attempt, I refused delivery and Bert, the business owner has become unhinged and is now making threats of credit card fraud. I forgot to add, the charge back dispute was successful and my credit card has already posted a full refund. It's hard to believe Bert does not have better and more productive things to attend to, than argue over $39.00.

    VM West - firewood - Updated May 2026

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