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    7 years ago

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    Illusion ballroom

    Illusion ballroom

    (4 reviews)

    If I could leave zero stars I would owner is extremely rude unprofessional. I booked an appointment…read moreas it says on their door I booked for Wednesday at 4:30. I showed up Wednesday at 4:25 waited till 440 called. She answered made some excuse told me five, then blocked my number. Came back today. Did star 67 because I assume she blocked my number got a hold of her and she acted like she had no idea who I was don't ever go here.

    I don't typically write reviews, because I understand that when planning a Quinceañera, there can…read morebe minor issues along the way. However, my experience working with Sandra and her staff was extremely concerning due to a consistent lack of professionalism and customer service. In hindsight, after reading other reviews from patrons, I should have realized there might be issues. My first red flag was the tasting. It was rescheduled, and when we finally met at 6:00 p.m., the food was not ready. That should have been an indication of what was to come. On the day of the Quinceañera, I was informed early on that Sandra was already in a bad mood -- and the event hadn't even started. When I arrived at the ballroom, the main entrance doors were covered with wooden boards instead of glass. It looked unfinished and unappealing, which was embarrassing for such an important event. Inside, while the setup was mostly complete, the food service area appeared unclean. The event was scheduled to begin at 5:00 p.m., but when I asked about the food timing, Sandra insisted we had agreed on 6:00 p.m. Even then, only half of the food arrived at 6:39 p.m., and it was quickly depleted since guests had already been waiting. I tried to be understanding, assuming perhaps there was a miscommunication. However, the remainder of the food did not arrive until 7:25 p.m., which is simply unacceptable for a formal event. Additionally, several guests informed me that when they asked for a different dish (we had two entrée options), they were told they could not have the second option until the pasta was finished. When I questioned this, Sandra responded with a loud and rude tone. She then stated that I needed to provide the remaining balance immediately or she would stop serving food. That level of conduct is completely inappropriate in any customer service setting. As someone who works in hospitality, I understand the importance of professionalism, communication, and service standards -- especially during milestone celebrations. Unfortunately, this experience reflected a significant lack of all three. Based on my experience, I would not recommend Sandra or her staff for such an important event.

    Touch of Jewel Events & Designs

    Touch of Jewel Events & Designs

    (4 reviews)

    I worked with Jewel on several occasion in the Dallas area…read more For every event, she was detailed, on time, and stayed on top of any issues that came up. Her and her team were very proactive and communicative about decisions that were needed. She also introduced and worked with any and all of the vendors that were needed. I appreciate and enjoy her work that I have hired her to coordinate my out of town wedding. And during this planning process she has been very efficient. She is has recommended vendors in MD (Wedding location) from her home base of Texas. This process has also introduced me to other members of her staff and they are just as excellent as she is. I highly recommend working with this company if you need help in planning, coordinating or designing your event.

    Hiring TOJ was the best thing that happened to us during our wedding planning. Jewel was always…read morethere to answer all my numerous questions everytime of the day and night. She stayed so humble, patient and very respectful . My wedding was so stress free, beautiful and so organized all thanks to Jewel and her team. If I had to redo my wedding, it will still be TOJ all day!! Thank you so much for everything, my husband and I can't stop recommending TOJ to all future brides. You and your team are amazing, very friendly and took great care of us on our wedding day. Ebby checked on us like every few minutes and did everything we requested for during our event. Get you a touch of Jewel and thank me later. Best planner ever!!! We love you and your sweet, sweet team Jewel.

    VM Ballroom - eventplanning - Updated October 2026

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