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    Vizergy

    1.0 (2 reviews)
    Open 8:00 am - 6:00 pm

    Services - Vizergy

    Web design

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    3 years ago

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    Digital Software Labs

    Digital Software Labs

    2.9
    (10 reviews)

    I original gave this company a positive review. Boy was I wrong. Here's why:…read more Throughout the building of the site, they were good. Turnaround time was sometimes a problem, changes taking much longer than expected or stated, but I was willing to wait to get it right. Once I signed off, even though there were a few items to be completed, everything changed. They REALLY wanted me to review their work, which I did. After going live, there were several things that did not work or were not completed as promised. Examples: The email system did not work - I never received an email through the website. Vendors could not signup online or pay - a MAJOR problem. I liked the look of the forms they developed, but they don't work. Vendors called saying they could not submit or pay. Same with any of the payment portals. After multiple times of trying to get these worked out, staff stopped returning my calls or answering my emails. After registering a complaint with our state Attorney General, I did get to speak to someone who told me we needed to purchase a maintenance contract at several hundred dollars/yr. This was never discussed anywhere in my RFP or their submission. I asked them to turn over full control of the website to me and was told I did not have the expertise to manage the site and it required their programers to function properly. They hosted our site with Hostinger, so I went on to Hostinger's site to take back control and could not without permission from Digital Software Labs. DSL would not respond to my requests for this. We purchased our domain - .org - but we cannot get it back from DSL. Since all this transpired, I've learned how to build our website, host it, and manage every aspect of the website. I did this on Hostinger.com with their website builder assistance. Everything works, I get emails, vendor signup and payment, registrations for a conference, an online store, link genealogy sites, etc. AND. . . I did it all for under $350.00. I've asked for a refund of at least DLS hosting fee - which is not forthcoming. I also want our .org domain as I had to build our new site with a different domain - .com, which doesn't best describe us. I thought I did my due diligence when searching for a reliable company, I spent historical society money - which was a hard sell. I have been embarrassed by promoting a site that did not function properly and lost face with the organization by not delivering what I promised. Thankfully, I have re-established my reputation as a reliable member and delivering what I promised by learning to do this on my own. Believe me, you can do this on your own.

    This company is a total scam. I paid extra and I have no idea why. The Website I paid for won't…read morework and I can't change it either. I had to find someone else to fix it.

    Vizergy - web_design - Updated August 2026

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