We worked with this agency for a couple of months, spending around $8K in total. Ultimately, we had to walk away due to misalignment and poor results. Here's a breakdown of the experience:
What Didn't Work
Lead Quality & ROI: We ended up with just a handful of leads, all from very small businesses (3-person operations or less). The cost per lead was over $2,000 -- not viable by any standard.
Expectations vs. Reality: While expectations may have been "set," the outcome fell short.
Contract Terms: The cancellation clause is extremely unfavorable -- requiring a full calendar month's notice. This isn't client-friendly and creates friction at the end of an engagement.
Offboarding Experience: Once we began the exit process, communication deteriorated quickly. Discussions around ending the contract turned tense and, frankly, uncomfortable. It didn't reflect the tone we started with.
What Was Done Well
Initial Communication: Early-stage communication was timely and structured, with clear documentation around deliverables and process.
Final Thoughts
This wasn't a malicious or dishonest operation, but it also wasn't a partnership that drove results for us. If you're considering working with them, make sure your expectations are firmly aligned, and that you're okay with paying through an additional month even if you cancel early.
Not a fit for us, but maybe workable for others with different goals. read more
