These guys are the best. The technicians are super nice, polite, professional, clean and well trained. The system is simple, but modern no bulky looking fixtures, everything is slick and nice! And it WORKS! I love it!I can't recommend this company highly enough, it has been a real pleasure dealing with them. They check everything, and walk you through the whole process before they leave, and then ask if you have any questions. Then they leave their contact info just in case. I mean I was blown away. Just great!! read more

The equipment was not reliable therefore we canceled the service. At the time of cancellation, the customer service badgered us for leaving. We paid for the equipment using their partner citizen. Our contract did not complete so they asked to pay for it when canceled. We paid Vivint for the rest of the contract. They also collected money for the equipment as well. This was an error on their part. Even after canceling the service and paying to complete the service contract, the company continues to bill us the monthly charge. If I could give 0 stars for their service and or customer support, however yelp requires at least one star. read more

Vivint now a SunRun company which they repeat over and over as you wait in frustration to get anyone on to answer the gdamn phone. Ihave been a customer since 2013. I had storm damage to my roof requiring the removal of the solar panels. After waiting 5 months to remove them, when they remove the panels they discovered animal damage. After my roofer replaced the roof , I called Vivint to schedule reinstalling with Animal guards.i called them in February and was told I would receive a callback in 48 hrs and if i didn't i should call them again. One month later I received an email asking when they could reinstall. I replied with my contact info and told them I wanted Animal guards installed on the same day as the solar panels. 2 months later on May 17th, I received a phone call telling me when THEY scheduled the reinstall, July 2nd, I had 24 hrs to confirm and Animal guard needed to be paid for before they would schedule the guards. Beware of Vivint Solar , a SunRun company they promise you quality and service. They fail on both counts. They contact out their installation and their customer care. Hang up after hang up, transfer after transfer , still on hold. I paid the "EXTRA" fee for the guards and then transferred to the scheduling department who can't schedule anything because they have to call the contractor. On hold again, yes I'm writing this review while I'm on hold with them. Now they want to tell me that they can't install on the same day...WTF. STAY AWAY! STAY AWAY! STAY AWAY! RUN! read more

The absolute worst system/service ever! I have never written a negative review for anything, hate that there needs to be a first; but I am exhausted from dealing with Vivint Smart Home and their entire team. Since the very beginning we have had problems with our system- doorbell camera never worked, panel would freeze and things like that. Finally we were moving and they were sending someone to get all our equipment. The technician rang our doorbell, I open the door and he says "I'll be right back" and I saw him get back in his truck. I figured he has paperwork he needs to complete before coming in. About 30 minutes later his truck is gone- I call vivint and apparently the technician said no one in the house spoke English and left to his next house. (I could not believe it- I only said good morning to the guy, didn't speak enough for him to assume I didn't speak English- but I guess his problem wasn't with language but race). BTW I had a brand new baby in the NICU and had to miss a feeding to wait for this guy! They apologized and scheduled us for the following day. The technician shows up and gives us the equipment to take to the new house- he left many of the plugs still connected and some of the things I had to unhook from the window. We bring everything to the new apartment and the technician that shows up to connect everything says the side camera and door bell will not work because it's a third floor blah blah blah. So he called the main office and arranged for our bill to be $29.99 a month and asked me if I wanted him to take the equipment since it won't work there. I have dealt with Vivint and their incompetence and unreliable tactics many times before so decided to keep everything until someone from main office said it was ok to send it back. Since we moved in April this year, I have spent 1 to 2 HOURS on the phone with them to get them to understand that my bill should be $30 and where do I send the equipment. Finally a customer service representative Brigett (won't say her last name but I have her email) said we have to pay for this equipment. Equipment that DOESN'T work in my home and I am not using. I WILL NEVER recommend this company- I hate dealing with them, they say they will help you and keep you on hold for 20-30 minutes. Every single time I have called them I spend more than an hour and NOTHING gets resolved. They always blame a different department. I will file a complaint in every social media outlet. I will talk badly about them to every person I know trying to get an alarm system and I won't ever recommend them! Please do yourself a favor and go to ADT, it's the system I put in my mother's house because I refuse to use Vivint- and I always pay the same- NEVER HAD A PROBLEM WITH ADT! Vivint has a D- rating on better business bureau in every state they offer services- don't have to wonder why! read more

They came to install the sensors to the window this blocking the window locks and causing the windows to be locked and unable to open. Living room dining room and kitchen windows all unable to be opened. The control panel also loose from the wall just installed. I called 3 times and they gave me dates to correct their own mistake a month away. After 3 phone calls and screaming they said the earliest they could get someone to fix their mistake is a week away. In addition to that they wanted to have me disconnect the sensors myself. Never again!!! They suck read more

my smoke detector has been broken since Wednesday was informed by the customer service representative Wednesday night that someone will be out to the house on Friday between 8 and 11. The part where I'm very disappointed is that no one came to my house on Friday and no one even gave me a courtesy call informing me that they will not make it. Now the only available time is next Wednesday. So I will be without a smoke detector for one week. What type of security/protection company are you to take a clients money and not actually protect them and not give them the decency of a courtesy call. I had to take off work and now I'm expected to take off again on Wednesday because your staff member was unable to accommodate the time that was allotted to me. read more

I have had the service in my house for about 6 months now. It offers exactly what we are looking for in a home security system the problem is it doesn't work. The customer services is the worse and the techs don't know what they are doing. I saw all the negative reviews and didn't want to believe it and still gave Vivint a try. I regret it! Just to see all the negative remarks here and all the websites that customers provide feedback on and that the company doesn't take the time to read them or comment on them speaks volumes. DO NOT GO WITH VIVINT FOR ANY SECURITY OR SOLAR SYSTEMS. read more