This is a review for the Burnsville location. This is for electric home monitoring. Poor…read morecommunication between employees. I have been called 4 times by them each call ending the same, by them telling me every thing is correct. Equipment is hooked up right. Then call again to say it's not right. I don't understand how the lack of communication is so poor. Then to have the " customer " me do all the trouble shooting. They charge 45$ to have some one come out to do the trouble shooting. How about giving a picture directions in detail! I hope they get there act together.

Excellent install crew and fast service. Reasonable price and follow up after installation.read more

Terrible experience. I called to cancel service. I had made several calls months ago telling them…read morethat I think they were over-priced and that competitors are significantly cheaper. They never reached out. When I called to cancel, I was informed that I was in year 3 of a 5 year contract and I had to pay the rest of the contract to get out. I told them I had been a customer for 9 years and they said when I moved the contract reset. I talked them down to $651 and they said that I needed to pay something since my install was deeply discounted. Ha! My install was over $700 and I just paid AT&T $40 for the complete instill of the same system. What a joke.

OK, these guys are into fire extinguishers, but they were so nice that I had to give them a plug…read more(no sure if there's a pun in there). I had gotten a free (depleated) fire extinguisher someone was tossing. I thought I'd look into getting it charged. I happened to run into Andy Freiermuth in an S.A. parking lot and I asked him if it was worth getting it charged. He said, sure, and gave me his card. I went to their office in Edina and the guys there were very helpful. The guy who ended up helping me was, Bob. Bob took my old, depleated, extinguisher and exchanged it for a charged one. Simple, quick, easy. I left their office very pleased! Thanks guys!!

Paul and his team at Low Voltage Contractors were excellent to work with. We had a VERY tight…read moretimeline and Paul did everything that he needed to in order to have us up and running for move-in day. He was patient as we worked through the corporate purchasing process, and was professional and accessible. Additionally, when the general contractor caused a last minute issue that impacted LVC's timeline - Paul was still able to get someone out at a moment's notice to resolve the issue and ensure their work was completed, as expected. I would definitely recommend them.

BUY from ADT DIRECT, not from any fly-by-night reseller like Protect Your Home. They called me…read moreunder the name DEFENDER. Terrible customer service. I've had a horrible experience with this company. Almost immediately the equipment had alarm triggers for bad batteries, and they said they'd come and fix it but didn't. They would schedule an appointment and nobody would show up. Every time I would call, they had no record of any previous call. Less than a year after purchasing it, we just unplugged it and stopped using it, and went to ADT proper, and they gave us the name of a local repair company. So we went around DEFENDER/PYH to get it fixed. Worse, ADT proper suggested that I call them and cancel my service with Defender/PYH. So I spent a week on the phone trying to cancel my service and whenever I told Defender/PYH that I wanted to cancel, they put me on hold and left me there. So I was unsuccessful at canceling my service. Even more, while Defender/PYH has NO RECORD of any of our 20+ calls for assistance, they incorrectly have record of coming into our home and installing ADDITIONAL EQUIPMENT, which we do not have. So we're stuck in a contract with a HORRIBLE company, we have a security system that DOES NOT PROVIDE SECURITY to our home. (Please don't rob me for saying that.) Somewhere in the process, we complained enough that they granted us 3 mos. free service to make up for the [first 3 months] that we didn't have a working security system, but they've since forgotten that and have no record of said agreement. I HATE this company. The people are rude. The service is bad. The product does not work. The reason for hiring them is not fulfilled. Last bad thing. When I hired them, the represented themselves as ADT security. I didn't even know until after I engaged them that I was not working with the REAL ADT. So we filed a Better Business Bureau complaint and found that there are MANY similar complaints. Stick with the REAL companies, not the resellers. Shame on you ADT for letting these guys represent you. My new home security plan is to dig a hole in the back yard and throw money into it once a month, and pray that nobody ever breaks into my home. At least then I'll get what I expect.