I wouldn't recommend Vivint to my worst enemy. They installed my smart thermostat incorrectly, causing a large gaping hole where the bottom right corner screw should be secured. This causes my thermostat to continuously disconnect from the mount and therefore my AC. The customer service line is a joke. They've "escalated" the issue multiple times but still "can't" get a technician to my house for another two and a half weeks. On top of that, I have to pay $99 for the tech to come up, but they'll give me a $20 credit on my bill. I'm pregnant and it's 90+ degrees in my house. As soon as my equipment is paid off I'll be canceling my services. read more