absolutely garbage predatory company they do everything they can to make it so you cannot even cancel your own service. Literal trash. Equipment isn't very good. customer service is absolutely terrible. installation, billing and customer service seems all third party. read more

Terrible service. Had the smart drive stop working less that 6 months into service and instead of sending me a new one I had to send the old one in first in order for them to start any process. I didn't hear anything for weeks and it wasn't until I reached out that they told me it was going to be at least another 2 weeks before the issue was resolved if possible. I opted to have a new one just sent to me and when it arrived (with no instructions) I had to get back on the phone with technical support only to have them not have any record of the replacement but also not know what to do to link up the new smart drive. Meanwhile this whole time I haven't been able to look back on past video of someone damaging my personal property that occurred and would have been able to view had the system been working properly. Nobody took any responsibility and basically said there's nothing more they can do. I can't wait to cancel my service but I'm sure they'll be a hefty fine on top of that! One representative I spoke with said that a customer service representative would be calling me to discuss a refund for the months that the service was not working and I'm still waiting for a call... Do yourself a favor and avoid signing up and go with a company that actually knows what they're doing and puts their clients first! *Per the generic response from my situation below they clearly still don't understand the issue. The issue isn't the fact that the smart drive stopped working (however that's what it originated from). The issue is the poor level of service in which it was handled and the fact that nobody ever took ownership of the problem and was willing to give any type of refund or discount or anything to help make it right! Again, avoid Vivint if it wasn't clear enough already. read more

Horrible experience. We bought this home and a system was already installed. It was foreclosed on some time ago, so the prior owners had no incentive to leave any of the passwords. The alarm was going off for hours today simply because we tried to leave our own house. After getting hung up on and treated like garbage by their service representatives (even when we had a police officer with a badge number), we ripped the thing out of the wall. I'm glad we didn't end up purchasing their service. This incident spoke volumes. read more

Complete Ripoff. System and app don't communicate and Vivint won't do anything about it. As long as things open and close, that's sufficient for them. Discovered much less expensive systems with far better reviews, unfortunately too late, now stuck with them for 4 more years. BEWARE!! Would give 0 starts if possible. read more