chose this company specifically because their Google listing advertises free estimates. I could not…read moreafford a service call fee, so this was a deciding factor for me. The HVAC technician came to my home under the understanding that this was a free estimate. After the visit, the technician called and quoted me $429 to check the leak and cover labor, stating that everything else would be covered under warranty. Based on that explanation, I agreed and paid the $429. Shortly afterward, I received an emailed estimate for an additional $2,437, on top of what I had already paid. This was never clearly explained beforehand and felt extremely misleading. When I called the company, I spoke with Drake, who was polite and professional. However, I was disappointed that the manager would not speak with me directly. I could hear the manager instructing Drake on what to say instead of addressing my concerns personally. I was later told that the charges were for a service call and the equipment used to find the leak. While I now understand that a service call and a free estimate are not the same thing, that distinction was not made clear prior to confirming the appointment. Customers should be explicitly informed of any charges before a technician is dispatched. This experience was frustrating and disappointing, and I feel misled by the company's advertising. Transparency is critical, especially when dealing with costly home repairs. The manager, Brandon, later called and stated that after reviewing the recorded call, he understood where the confusion occurred. However, the only resolution offered was to credit the $429 back only if I proceed with the repair through their company. I do not believe this is an appropriate or ethical way to handle the situation. A refund should not be conditional, especially when the confusion stemmed from unclear and misleading communication. For transparency, I was informed that calls are recorded. What I found concerning is that the call had already been reviewed before I even formally raised my complaint, which suggests this is not an isolated issue. Based on my experience, I would strongly advise others to proceed with caution when considering this company. The owner promised to send me the recorded call of where I misunderstood but once he saw my review he called me to argue with me about the review and said he will no longer send the recording. I promised him that if he sends me the recording and I am wrong I will remove my review but he declined. Which proves my Point that this was intentionally done.

Happy with service. Technician John was very friendly and serviced my upstairs unit and explained…read morehis findings and what all he did. Big Fish communicates well with customers on scheduling and calling before they arrive.

We are extremely disappointed with the level of service and communication we have received. Your…read moreteam stated that the job at one of our offices was completed; however, it has now been a week and we have yet to receive any updates or completion photos despite calling daily. Each time we reach out, we are given delays with no clear resolution. Additionally, after attempting to address this directly, Erica disconnected the call and has since stopped responding. On multiple occasions, our calls are being answered and immediately disconnected.

I would highly recommend this company for electrical needs. My experience with the company, was my…read moremother's home which was built almost 60 years ago, and the breaker box we were concerned, was failing and needed to be replaced. Their technician came out check the box, check the voltages and discovered that the box was not the problem. It was the stove had a short in it. He said your breaker box is fine, but you're gonna need to get a new stove because it's broken. He spent 30 minutes there checking all the stuff and even with us saying we wanted to pay him for his time he refused saying it was just an estimate and he didn't need any payment. It's nice to find a company with honesty that you can trust.

We phoned Innovative Air Solutions for help with AC repairs on a Tuesday morning. We were told the…read moreearliest available time was the next morning. To our surprise we got a phone call less than two hours later saying they could get to us within the hour. Our good luck was due to a cancelation. The technician, Riley Martinez, phoned prior to arrival and had made all repairs within an hour. The total cost of repairs was more than reasonable. I would definitely recommend IAS.

We recently had some repair work done to the A/C system inside and under our home. Abraham,…read moreGerardo, Dusty, Eloy and Ashla were essential in diagnosing our problem and making sure it was fixed properly. I was happy to see that IA stands behind their work.

Always responds quickly when my AC needs serviced. That is always appreciated! Started with them…read moreearly in the pandemic, always gets the job done! They've replaced parts, they've replace the outside unit when necessary, & they've done service checkups. Good people, good company!

Quick service and very affordable! Very quick to get out to your house without waiting days for a…read morerepair.

Amazing, respectful, helpful and very knowledgeable. If you need a plumbing company reach out to…read morethis company and they will help you with your needs. Did not have a bad experience with them and would use their service any chance I got.

They had my inline water filter installed into my house before we moved in just as promised. Very…read moreprofessional and courteous. I will definitely use them again.

Ben sent me a bid for a new HVAC system in September. I told him I wanted to move forward. He told…read moreme he would have to find a unit. I contacted him every 3 weeks to a month. In December he said he had found a unit that would be in the next week & did I want him to put my name on it. I said yes. The next week he did not answer my calls or texts. I called again in January & he said he would check on a unit and call me back. He did not call. This happened again again in February. My decision to go with him back in September cost me $500 because the cost has gone up with the company I ultimately went with. He is not a man of his word. Buyer beware.

from 'ben's heating & air'------- you will get awesome, trustworthy, and fair price service.read more

Quality work , experienced workers , satisfaction guaranteed I will call them againread more

My deck was built in the Spring of 2024. I was promised flashing to stop the rain.. it wasn't…read moredone.. I was charged for treated lumber, yet their are several boards with rotting sections! Lastly, I was charged for paint and installing a surround on the bottom and that wasn't done! When it rains water runs onto me from the gap of my RV and is rotting the boards! I was overcharged for a cut rate job! Don't use them!

This is a fake business. They are using my home address as their address'. When I called to ask why…read morethey kept hanging up and giving me the run around. They are not a real business. The caller was clearly lying and said that it was a glitch, but their website uses our home address. It is a scam.

I had this company come out to check out a switch that went bad, as well as replace some others…read more  They were extremely prompt, but unfortunately I had a last minute emergency and had to cancel right before they showed up.  They were extremely accommodating about the emergency and rescheduled. For the actual appointment, things went just as smooth.  I had actually gotten an incorrect switch and they took the time to explain why it wouldn't work and what I should get to replace it.  The other installs and checks went smooth as well, and they were in and out in a flash. I wouldn't hesitate to reach out to them again.