Complete trash. Sent my verbal password to my email. So who does this. And give me hard time changing my password. And when i first upgraded. I was told u mean they sold u these new cameras. They are the same as the old ones. Very few upgrades . Smh. Then a so call sales man was in our subdivision for two weeks harrassing my neighbors When Vivint said he should only be out here one day. They are the sorriest i have seen yet. Soon as my contract is over i am leaving them. I if are are thinking about them. Think again. One star And they dont deserve that Star read more

The are average at best. I will keep my contract and pay the monthly monitoring. When my time is over I will disconnect and not refer them. Things they promised in their service was not 100% accurate. Either salesperson was mia informed or wanted to close a deal. My fault for not holding them to it. When I called customer service the pretty much told me oh well. So week at the end of my service read more

Have only had our alarm system 2 weeks and the customer service is horrible. They give you 3 days only to decide if you like the system or not. By the 1st week things started going wrong and when I call they just try to sell you replacement parts. Once I finally spoke with a supervisor they scheduled a tech to come look at it between 8 and 12. No show in that time frame and when I called they could not give me an update. Never bothered to call or message me they were behind. Go with anyone else other than Vivint. read more

Absolute SCANMERS!!! Door to door salesmen use scare tactics to get your attention and make you feel vulnerable. Then they flat out LIE about the terms and duration of the contract. Man told my wife and I to our faces that the contract was 2 years long and that if we moved before then we could buy out at a rate between 3 and 400.00. This was bull crap! They make you sign a crappy little iPad that you can't read anyway, and rush you through the process. All the while lying about what is really states. We are having to move due to medical reasons and these criminals tell us there is no way out of the contract for 5 years. Even then there is a trick to getting out. If you miss the small undisclosed window period, the contract re-news and your SCREWED!!! How in the hell can these people be allowed to do this to the public is beyond me. They know it will take you as much or more than the buyout of the whole contract to hire an attorney and fight them. HELP US ALL from this EVIL!!!! read more

Seconding Keith below. They're a scam. When the salesman came in and harassed us into listening to his spiel, he lied out the terms of the contract. Told us if we moved, the contract would end and we wouldn't have to worry about it. That was a lie. We moved last May to another state and we're still being charged. Have been fighting them for months. Lied to our faces about the terms. Customer service told us we could either try and get the equipment from the house that we sold and had no right to and pay to install it at our new house or find someone else to get scammed into the contract to take our place. They refused to cancel the contract and offered a 20% discount on security monitoring services that wasn't even hooked up at the time at a house that i no longer owned. They wanted to still charge me for monitoring a house in another state, that someone else owned, with equipment that wasn't even set up. a scam. Absolutely a scam. Avoid them at all costs. read more