Complete trash. Sent my verbal password to my email. So who does this. And give me hard time…read morechanging my password. And when i first upgraded. I was told u mean they sold u these new cameras. They are the same as the old ones. Very few upgrades . Smh. Then a so call sales man was in our subdivision for two weeks harrassing my neighbors When Vivint said he should only be out here one day. They are the sorriest i have seen yet. Soon as my contract is over i am leaving them. I if are are thinking about them. Think again. One star And they dont deserve that Star

The are average at best. I will keep my contract and pay the monthly monitoring. When my time is…read moreover I will disconnect and not refer them. Things they promised in their service was not 100% accurate. Either salesperson was mia informed or wanted to close a deal. My fault for not holding them to it. When I called customer service the pretty much told me oh well. So week at the end of my service

Better think twice before hiring this company!!!…read more We haven't heard back from anybody about our refund! I called our banking facility this morning and deposit notices are processed as they are received. As of now, there is still no refund!! Let's recap how we got to this point..... 8/14/18 met with John Goodyear with Goodyear Audio 8/15/18 agreed to quote to get our surveillance system working properly and gave debit card for down payment of $1,500.00 and a date of 9/5/18 was set for work to be done 9/5/18 was a no show and no phone call 9/11/18 no contact with Goodyear Audio about missed date of 9/5/18 until we called and was told we were not on the books so agreed for another date to show up 9/20/18 was the new date for work to be done and still a no show 9/21/18 we called to cancel job and requested a refund 9/24/18 Jessica called for needed info due to not finding where we made a down payment 9/25/18 Jessica found where we made payment and said refund was processed. Should receive refund in 7-10 business days which my calculation would put it to 10/9/18 10/10/18 here we are today and still no refund and nothing but excuses. The problem does not lie on our end with our banking facility. 10/12/18 filed complaint with Better Business Bureau 10/16/18 I spoke to BBB who told me they just spoke to John Goodyear & he's now saying 7-14 days for refund. Instead of keeping your word to do the job, all we got was more lip service and when 3 agreed dates were missed, then wanted to reschedule yet a 4th time of which at that time we expressed how we had lost faith in Goodyear Audio and requested a refund. We're tired of excuses and would like to be promptly refunded. We gave a down payment in good faith that the work would be done but our money was taken and we were conveniently forgotten! So much for good faith. Do your job, stop with the excuses and get us our refund!

Better Business Bureau Alert:…read more BBB files indicate this business has a pattern of complaints concerning: Customer Service issues, Delayed Delivery issues, Product issues, Service issues and Refund issues. Complainants the business is paid upfront. Following the initial payment, product delivery/installation is delayed and calls and texts to the business are ignored. Once they are finally able to reach the business to re-schedule, the technician does not show up. This results in further delays with customers sometimes waiting months for completion of their contract. Additionally, complainants state they experience problems with equipment not working properly. After failed attempts by the company to address product and service issues, customers request a refund which is promised but not received in a timely manner. Better Business Bureau sent a letter to the company on March 15, 2019 asking Goodyear Custom Audio to address the underlying issues for these pattern of complaints. On March 22, 2019, BBB received email communication from the business owner stating he would like to come in to meet with BBB the following week. To date, BBB has not heard back from him.

Josh and his crew provided the most courteous and professional experience fulfilling my needs in a…read morehome security system. His explanation of the system and services his company provides was clear and easily understood. The two installers reflect the high standards and professionalism of Beacon Security. What more can I say, you will be pleased with Beacon!

From the owner: Beacon Security Solutions provides our customers in the Golden Triangle with the most advanced &…read morestate of the art security systems. We provide hometown personal service & high quality systems, with professional monitoring by Brinks Home Security™