I just moved to town, one of the excitements of starting fresh is finding your hair salon!…read more
For me, when looking for my salon, it's not just about, who has the best technique and who is up to date on styles - for me it's equally about how the salon makes you feel, the environment, the staff. Do I feel welcome? Are the hair dressers happy? Do they care?
I found this salon by google search and was pleasantly surprised when I got partnered up with the owner of the shop! This meant I was guaranteed to be getting my first impression by the one that would care the most, it's guaranteed they would be welcoming and the smile on her face in the photograph made me think, I'll be in her chair intimately for a long period of time, maybe I'll even make a new friend.
I was very wrong.
Entering the shop, I was greeted with an ice cold glare, the words "can I help you?" were delivered as if I was a begger, coming in AGAIN to harass them from the street. I told her I was here for my hair appointment. *Phewf* that was just the front desk girl, glad that's not my stylist - I took a seat, smelling the deliciousness of the Aveda products, thinking I'd like some new smelly lotion as a treat. Moments later I was escorted by the same lady , to her chair, where she proceeded to ask me questions about my hair... this is weird, I thought, the owner is having the front desk girl gather the information for her, smart I guess, time saver! I then put it together... the woman I inconvenienced at the front desk WAS my stylist AND the smiling face from the website's photo.. the owner.
I opened up about my personal life and story, hoping to make a connection, understanding too, that people have been going through a rough time these past years and maybe we could still find a connection point and this could still be my new salon - but at the end of my appointment, after feeling eye rolled at, that my hair wasn't up to par coming in (my husband had been cutting my bangs while we were travelling overseas), and generally dissatisfied with life energy throughout, when begrudgingly asking if I wanted my hair curled, I STILL felt an inconvenience to her.
Maybe I'm overly sensitive right now because I'm pregnant and maybe I have high standards to want even my hair experience to be one of connection and care but come on- this is horrible customer service!
I left with my hair looking cleaned up, which was the purpose of the appointment - I needed a professional for that, but...
I didn't leave feeling good.
I didn't purchase products on my way out.
I won't be returning for even a free bang trim.