Jaquelyn and Christina have been really helpful in getting adjusted and settled into this new community for me. The entire process of getting in was well managed. Covid is really testing businesses and Vitruvian West is taking all measures to provide a safe environment for all of us to continue enjoying - in a limited matter, but none the less with safety in mind. I have friends in surrounding complexes and I honestly don't see myself anywhere else other than here. it's an amazing place to live with amazing who are genuinely happy of being here. You can see the interest of keeping this place in order :) it's a beautiful community and management does well in staying on top of things. I see it everyday, the upkeep and engagement is the icing on the cake. If you're looking for a new place - this is going to be it. read more

I came here for a 6 night stay. I found this place for rent on Airbnb. I'm from out of town. My host, who is amazing, did a great job decoring the place. She got a good 2 bedroom with a nook and patio right near the door so it's really good access to the street. I was able to walk 3x days out of my 6 days of stay. I definitely went to the pool 5x of the 6 days to swim and it was so fun! Even with the mosquito and lil bugs, I had a good time! I met people and ppl were friendly! The overall place in general is nice and I like it. The price isn't that bad at all. I like how the office allows Airbnb as well. Thanks for allowing me to stay here! read more

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They have dismissed my complaints several times. When you try to call signal they do not answer the phone and that's their only suggestion. DO NOT MOVE HERE TO ADD TO MY REVIEW 6/6/25. I moved out at the end of April. I cleaned the apartment myself and left it spotless. I put in extra work to make sure that there were no damages or anything on the walls in the tub, etc. I get a bill from billing telling me that I have to pay money for damages done to the unit when there were clearly no damages. I had a video submitting PROOOOF that I left the apartment spotless and clean, and I'm still being forced to pay these freaking charges that shouldn't have been added to my account so unless you have free money to give away, do not live here. NOT TO MENTION THE NASTY ASS BUGS IN THIS PLACE DOG SHITTING EVERYWHERE PEE IN THE ELEVATORS ELEVATORS ARE HOT AS FUCK. NOTHING HERE EVER WORKS. THE ONLY NICE THING ABOUT THIS PLACE IS THE POOL, BUT THEY'RE SUPER STRICT ABOUT THE POOL SO FUCK LIVING HERE. read more

I moved into the Vitruvian apartments expecting a properly inspected and well-maintained unit. Unfortunately, my experience has been extremely disappointing. From the moment I moved in, my electricity bills were abnormally high -- completely inconsistent with the lifestyle of a single occupant who is rarely home, works full time, and often spends weekends away. The charges were far beyond what is reasonable for a one-bedroom apartment. After repeatedly raising concerns and conducting follow-ups with the electricity provider, it was eventually confirmed that the water heater had a leak caused by a faulty pressure relief (TPR) valve. This defect allowed hot water to continuously discharge, forcing the system to refill and reheat nonstop -- resulting in continuous and excessive electricity consumption. Once Vitruvian's maintenance team repaired the issue, my daily electricity usage immediately dropped to normal levels, clearly proving that the excessive charges were caused by a pre-existing mechanical failure, not tenant usage. What makes this situation especially frustrating is that: This issue should have been identified and resolved before move-in I paid months of inflated electricity bills due to a problem outside my control I had to repeatedly push and provide documentation to get the issue acknowledged Management has refused to cover or reimburse a portion of the excessive electricity bills, despite clear evidence that the problem originated from faulty equipment within the unit I am not disputing that the repair was eventually completed. I am disputing the lack of proper inspection, delayed response, and the refusal to take financial responsibility for costs caused by a maintenance failure. This experience reflects poor quality control and lack of accountability. Prospective renters should proceed with caution and closely monitor their utility usage, as serious underlying issues may go unaddressed while tenants absorb the financial impact. read more

I haven't lived at Vitruvian West for even a full year, yet the experience has already been incredibly disappointing. For how expensive the rent and amenities are, you'd expect thorough background checks and income verification for residents -- but that clearly isn't the case. The Addison Police Department is called to the complex almost nightly, and I've witnessed everything from lock-popping to stalking not to mention of course all the noise complaints from banda and norteño genres playing past midnight despite police showing . A Yelp review even mentioned residents lying about income, and frankly, based on the high turnover and overall environment, it seems believable. Management appears to think that hiring one county officer will resolve issues that have been happening since at least 2023. That's unrealistic. With incidents involving theft, suspected drug activity, and aggressive animals, it's clear more security is needed -- at least two or three officers, not just one part-time presence. The property is also poorly maintained. Trash frequently piles up in the trash chutes because residents can't be bothered to use them properly -- leading to bad smells and unsanitary conditions in the hallways. Dog urine is a common sight near the elevators, and fire alarms are constantly going off for "checks" with no explanation or accountability from management. Another ongoing problem: car pile-ups at the gate entrances. Many residents clearly don't register their vehicles properly, so they sit and block the entrance waiting for someone to let them in -- causing daily delays and frustration for those who follow the rules. The only person who ever seems to respond to concerns is the one assigned county officer -- who also works full time with the Addison Police Department and can't possibly manage the volume of issues here alone. Could the issues stem from the poorly maintained apartments next door? Possibly. But instead of offering real solutions, UDR seems content to deflect or ignore. If you're considering moving here, I highly recommend looking elsewhere until these serious problems are addressed. read more

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This apartment scammed me I got a charge of 4000 dollars in damages when I turned in the apartment clean I perfect condition DONT MOVE HERE ! The elevator was always broken you can hear everything in the thin walls they never come fix anything everything stops working I have so much problems with people parking in my parking spot I PAY for 80 dollars! I'm getting a lawyer and I'm suing them I have proof of me turning it in , in perfect condition! read more

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People looking for apartments for rent with Vitrivin West stay away from building number one because it is one of the dirtiest places. At night it is full of cockroaches coming from under the walls and dogs peeing everywhere, come to see after 8pm. And if you leave before the end of the contract you have to pay!!!! read more

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I moved into Vitruvian Apartments over 3 years ago, and during the past 3 years, it has only gotten worse. The service and groundskeeping have turned this apartment into a real ghetto. Even though the apartments are in Addison this is a part of Addison you don't want to be in. Save your money and save yourself from trouble. read more

The apt itself is nice but if there is a problem you cannot get help from a human being. There's an app that is only marginally responsive--even after the refrigerator nearly caught fire. There are other places to live. Go there. read more

Place was horrible. Had to submit over 20 requests for roaches. They were in my apartment l, the common areas, the grill. Gross!!! When I moved out they charged me $700 to replace a stove that I barely even used! Nickel and dime you on every possible fee on move out. Paid $150 fee for cleaning, addition $80 to clean a shower and $200 to fill in holes from nails that I filled in myself. AVOID!!! read more

This apartment complex is getting on my last nerve. For one, I have texted six times since November about broken elevators in building 3. They are constantly broken. They fix them, and then they break again a few days later. Since it's difficult to find parking depending on what time you come home, you often have to park on a different floor---I can't imagine living here if you had a disability and relied on using elevators if you cannot afford a reserved spot on your floor. This complex is not disability friendly for that reason--FYI. Additionally, since the beginning of the new year specifically the alarms keep going off at random times--sometimes in the middle of the night (we're talking 4-5AM), sometimes in the daytime. Sometimes, right now at 6PM. This is getting so ridiculous. Each time it happens they send out the same canned "false alarm due to heat sensor" email and that UDR sincerely apologies--maybe if UDR really sincerely cared they would FIX THE RE-OCCURING PROBLEM. I've NEVER lived in an apartment complex with alarms this faulty before. From what I recall, this is the fourth false alarm since the beginning of the year. It's mid February. Good luck if you have a baby trying to sleep. To end--the gates are broken allllll the time. People mess with the gates, they get stuck half open, then they are inoperable. It's really fun coming home late at night after work and not being able to get into your own parking garage and having to drive around the building to get to the second entrance. Do not lease here. It is not worth it. Anytime I see someone in the hallways touring and they ask my opinions, I tell them the above. And for the price, it is NOT worth it. They look pretty from the outside until you look under the surface. I'm so freaking sick of these repeated issues listed above. DO SOMETHING ABOUT THEM. STOP APOLOGIZING AND DO SOMETHING ABOUT THEM. The UDR email address being "WeCare" is a joke. You very obviously do not. read more

We didn't even move in and have a terrible experience with UDR. There is no way to communicate with management except via email or text message. They are deceitful and coercive. We were given conflicting information by the management office and via UDR over email. Do not trust the information that is available regarding their partnership with Air BnB, they do not allow 180 days, it must be your primary residence, and you can not talk to someone on the phone as they do not answer. We were coerced into signing a lease while we were continuing contact with the management office and UDR. An hour after signing the lease we were told we could not air bnb the apartment because it wasn't our primary residence and they take a cut of the proceeds. None of this is written in any documentation. We cancelled our lease within 24 hours and still received a re-letting bill for $1300 where the date they indicated for cancellation was 7 days after the actually request, the day after signing, and the management office confirmed that was the case. UDR is not trustworthy, do no live here, and do not do any business with this company. We are reporting them to the BBB for false advertising and coercion. Edit: Thank you all for responding and confirming what we have said to you in private and now in public. We have documentation and confirmation from Vitruvian that we asked to cancel on March 10th. The date that the lease was signed was March 9th. I have documentation representing both, with confirmation from a UDR representative via email and text. read more

My husband and I love our home! Vitruvian has great staff and prompt maintenance. Great amenities and pretty landscape. Highly recommend for the price point and location! read more

Not family friendly. TERRIBLE customer service. It is IMPOSSIBLE to get help or speak to a person/staff member. No number of calls or in-app resident requests will get you a response from their team. Lots of tenants have unregistered dogs that use the hallways and elevators as their potty places. Trucks and cars will park and wait in handicap spots to follow your car into the resident parking garage because they won't pay for parking themselves. Cigarette butts and "cigar wrappers" (Backwoods, Black and Milds, and Swisher wrappers) litter the stairs and parking garage. read more

The communication is awful and good luck trying to get a rental verification on moving out they won't answer the phone or the emails.

I am a happy tenant here at Vitruvian West! My maintenance personnel is amazing and Camilia is ahead of the curve! Always timely, attentive and professional! read more

Don't move here! This place is not safe at all. My car was stolen at the end of July, and prior to my car, there were other victims that thei car got broken into or stolen. When asked for any responsibility from the management, all they do just say nothing they can do to assist other remove your precious belongings. We need more security, but they can't even provide that. When asked if we can move out due to this incident, you still have to $3000 to break the lease. I think if you don't feel safe at the place you provided, that itself breaks the contract for being unable to provide a safe environment to live in read more

Vitruvian West - Stolen vehicle and vandalized vehicle report - Apartments Near Me - Addison, Texas

I moved into these apartments, called the Trivial West, and it's been a terrible experience. The apartment was filthy when I moved in, and there's still a roach infestation. I didn't have hot water for a whole week. I talked to the leasing office, they said they would help, but they didn't. Finally, after a week, they fixed the hot water and sent pest control, but the roaches are still a problem. My stove wasn't working. It's just been awful. I wouldn't recommend these apartments. I spoke to the manager about the bad experience, and he promised compensation, but he hasn't followed up. Overall, it's just been a nightmare. read more

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If I could give 0 stars I would. Hmm where to start? The apartment itself is great and nice but the customer service is the worst I've ever seen. No one ever picks up the phone. No one ever answers the text line. No one ever responds to email. It's impossible to get ahold of anybody at this complex. There's hardly any parking at this place. They send out an email talking about, "they listened to our feedback and understand that parking is a valuable amenity in our community", so let's go ahead and charge for visitor parking. No one gave you guys feedback about charging for visitor parking. What we said is we want MORE parking for visitors, NOT MORE MONEY to charge for parking. Who charges for visitor parking? You guys need a 24hr window for parking. There should be guest parking and the guest should have to text their license plate and tenant they're visiting. That's how MOST LOGICAL apartments do their guest parking. The maintenance takes at least a week to respond to issues. They never let you know when they're coming up or give you an idea on when they're coming up, they just show up. I mean that's ridiculous. Who does that? Who operates like that? Is this some bush league apartment complex? UDR is CRAP. They charge you unnecessary charges like a $3 late locker fee whenever you pick your packages up in time. I've tried weeks to get this resolved and nothing, nada, zip. Does anyone respond to anything at this apartment complex? Does anybody work here? Does anybody work at all? Hello? Anybody? read more

Where do I begin? Besides the fact that there has been so much crime. The apartments are infested with roaches!! The emergency maintenance is never available. I've been without a fridge for two weeks before. I've had to call the fire department when I was locked out of my apartment . And the people add random $100s of dollars of charges to your account. You can't talk to anyone but Tammy Sharp and she is in tampa and is basically whatever the computer says on her End even if it's wrong! read more

Vitruvian West - Roaches and the trap they use to kill Them they NEVER replace !! - Apartments Near Me - Addison, Texas

Adding to the review: The apartment rooms are very dirty when you arrive. The air quality is very poor. I've been sick for the last 4 months due to the ventilation being so dirty upon arrival.. it's just gotten worse throughout my stay and I've put in a request to have it cleaned.. they only cleaned the vent exterior but machine is still dirty and who knows what is inside the vent system ------------------------------------------------ This company is very greedy. You'll be much happier at a different place. They charge nearly $100 extra for anything: extra pool bands, lock outs, package extensions. You name it, they'll add the price; and what do you get back? Poor quality service. We pay a premium for a place that couldn't care less about you and look for any way to still make an extra buck. For example imagine being locked out bc you forgot to change your door lock battery. They just point the finger and slap a $130 tag for you and if you were wondering they couldn't care less if you add a work order To add on that, fire alarm is janky. Rings for no reason for about 2-3 hours once a month in the middle of the night. They can't seem to fix this. To add to this, it seems like the community is going under. Nicest way to put this: people who cannot afford a place like this are cramming more than 4 persons into a 2x2 - trash is showing up all over the place. read more

Vitruvian West - Just for reference my air purifier detects air quality, and it's either okay or poor... - Apartments Near Me - Addison, Texas

RUN, NEVER NEVER EVER LIVE HERE!!!! this has been a nightmare - a huge mistake. we've experienced mold, roaches, noise, random people next door because they PROMOTE Airbnb-ing your apartment, noise, fire alarms going off at all hours of the night, multiple leaks in our apartment making us have to stay in a hotel. this has been the worst, more irresponsible rental management I have ever seen. Also provides section 8 housing yet we pay $$$$$$$ for our apartment. constantly break-ins and theft in the garage. Everything in our bedroom has been destroyed by mold. Management refuses to take any responsibility and does not care about your safety one bit. GET OUT OF HERE AND SAVE YOURSELF!!!!!! read more

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I applied to this apartment and never received feedback. I left voicemails, I've called the building, and even wrote emails through Gmail and through their website, yet I've received no feedback on how to move forward. I definitely don't recommend applying because the communication is terrible and I haven't even been approved or etc. read more

they scam , there expensive the elevators never work the office people are rude don't move here they will take advantage of you I moved and they charged me a excessive ammount of money. read more

Vitruvian's unsanitary tenants, managers and greed has been the source of their own downfall. I'm glad I'm getting out of this unforgiving mess. I woke up to dog feces on my doormat. Whoever is doing this seems to want their dogs to poop on everyone's doormat, and it's disgusting. When I went downstairs to report it and show photos, the manager asked me if I had proof of who did it. How would I have proof of which tenant let their dog poop everywhere w/o the apt cameras working? It's been a whole month with this dog mess going on, and nothing is being done about it. read more

I was a UDR tenant for over 6 years, paying my rent automatically every month on a credit card that charged at 12:00:01 AM on the first of every month. Each year, when my lease expired, I got an increase notice. This despite pricing advertised for less on their website. This year I said no. I tried to negotiate one year of paying the advertised price, and they would not accept my offer, insisting on charging me more than the site advertised. To make matters worse, renewals are handled by their corporate office in Colorado, and they will NOT pick up the phone to discuss a renewal, insisting instead on doing everything via chat. I strongly dislike chat, and theirs is among the worst, as they often wouldn't respond to a question for days. I'm now in one of their competitors' properties that is even nicer and more conveniently located to the airport, and I'm paying $300/month less. The move was a major life disruption for me at 66 years of age, but I would not let them extort me for more money, so we both lost. I'm beyond disappointed. Additionally, security is weak at Vitruvian West. They have had multiple broken gate issues, and several crime sprees, mostly stealing catalytic converters from cars in the "secure" garage. The whole place smells like marijuana in the hallways. I'm much happier in my new apartment, even though the move was very challenging and costly. Edit: Their response says, "if you prefer to speak on the phone, please let us know, and we will schedule a call at a time that works with your schedule." I asked many times for such a call, and they ignored me every time. I also must call out their line about "market pricing." The lower pricing was clearly listed on their website for similar units. They told me that I needed to turn in my intention to vacate notice to avoid penalties if I wasn't going to accept their offer, so I did. My very apartment, clearly listed with my apartment number, was listed online at a price that was $322 lower than my then-existing lease. The next thing I knew, someone was knocking on my door to inspect the place, as they had rented it out from under me as I was trying to negotiate. My dissatisfaction is entirely based on their coercive tactics and lack of reciprocating loyalty. I hope that they are happy with their new, unknown tenant who will be paying less than I was offering. My impression of the company's handling of my situation is quite negative. The negotiation path that they chose was obviously the result of an overconfident young crew suffering from a lack of wisdom. read more

It smells like dog shit outside. The stench is really bad. The gym has a lot of spin bikes and none have the adjustments to secure in your feet .the air ventilation is terrible in the buildings and the halls are really musty. read more

Trash everywhere photo is worth a 1000 words Fees for everything 25.00 parking fee 5.00 mail fee Place is such a dump Worse ever read more

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Application process and Moving in has never been easier. Didn't even ask me for proof of income. Have been a resident for a week now and so far so good. read more

If you're considering moving here, consider my review and other reviews left from previous tenants as a final warning. These are not exaggerations. I would not recommend living here for various reasons: -fire alarms would fluke and constantly go off in the middle of the night -various break ins from the garage. The gate would remain broken for many weeks while waiting on a part. Tires and wheels would be stolen off various vehicles -those cameras installed do not actually work. Why wasn't the perpetrator caught? -they claim to do many events but only tell you to entice you to sign -expect a pool monitor to police you around and remain on premise until 10 p (childish) -security staff is never there. If they did their job, why do we have break ins? - elevators were never kept clean. What are the cleaning ladies even cleaning? - if you have a dog, this is not the place for you. No dog park. Hardly any grass unless you take the elevator all the way down and hope your dog can hold it while making the journey -breezeways are dusty and unkept -you'll find dead bamboo everywhere in those large pots. They claimed to have hired a new landscaping company -rent too high! $2,500 for a three bedroom and you want me to pay for reserved parking halfway into my lease and then you tell to pay an additional $30 on top of the $20 I pay per month just to not have a reserved spot. -lack of community engagement - because of lack of air controlled hallways, expect your electricity bill to be high. I ran my A/C on 78 degrees and it was still expensive. Oncor fees are outrageous. -expect to have good communication with leasing agents but once you sign the lease, don't expect for them to reply to your emails or concerns - when it rains, expect your living room to flood and water to come in through the windows. They claimed to have fixed this, but I work from home and no one ever came into the unit to repair this. - power rent out during a wind storm earlier this year. It took them FIVE days to get the power back on while their other communities had electricity within hours. Threatened to go into everyone's unit to double check if we threw out the food. Extreme? I'm an adult, not a child. Yes this apartment is brand new which would entice you to want to move here. But don't. Trust me. Save your money and keep looking. Oh and don't damage their carpet remotely. They will charge you for carpet removal for all of the bedrooms since they need it to all "match" with age. I bet they pass the price off to the previous tenant and tell them that they have to replace all of the carpet but in reality, they don't replace all of the carpet and just the one room impacted. They charged me nearly $1,200 for one room that had badly damaged carpet in comparison to the other two rooms that were left in immaculate condition. read more

Vitruvian West - Apartments Near Me - Addison, Texas

This complex does not provide adequate parking and refuses to tow anyone violating their parking policy. Let's not mention the parking lot is filled with cars that do not move, and can see visible years of dust on them. Be warned there is no care by this complex about your or the "luxury lifestyle" they claim. Terrible. read more

FIRE ALARMS. It's piercing loud and happens all of the time. 2AM, 6AM, 6PM, you name it. I've only lived here for 3 months and it's gone off at least 6 times through out the complex. Not to mention dog poop everywhere. People that live here are lazy. The pool is very nice however the people that go there are loud. I'm 24, I get a party but if I can hear it from the opposite side on the 5th floor with my TV on... thats ridiculous. I don't know why they're building another phase of the complex when they can barley handle the one they have. BUT 2 stars because staff is nice and definitely not the worst place to live. Just inconvenient. read more

I've lived here for about a month and truly nothing but headache since and they got me good played the nice card while signing everything, that switched up real quick. my biggest issue so far is the towing. They sent an email out on 5/4 saying all cars without updated registration will be towed.(which I understand to a point,they have much bigger problems on this property to be worried about) The gave 10 days to get this completed, which any adult with common sense knows this isnt a quick 30 min process. This is a full day task to sit at the dmv/tax office. Assuming they are getting some sort of kick back. hopefully they get enough money to take care to the fire alarms that go off constantly 2am- 5am or to get janitorial to clean all all the dog crap and pee all around the property. Or it could be used to Fix the managers attitude that seems to hate her life. All and all I would not suggest moving here. read more

Lived here for a couple years. The first week I moved in I told them about the grill being broken. When I moved out it was still broken. People doing drugs in every hall and every common area is also annoying. Crosswalks are crazy dangerous. The sign to caution is small people don't see, and they do 50mph down the roads. read more

SHITTY APARTMENT COMPLEX! STAY AWAY! If you were looking to lease an apartment I do not recommend! There are many reasons why 1.It is very dirty at this apartment complex there is trash all over the place, maintenance is not well kept, and there is a lot of sand/dirt in the parking garage(I don't suggest wearing flip flops, very frustrating when your fresh out of the shower, heading out). 2.The staff at this apartment complex is very rude, everything is virtual so you it's very hard to get help if you have an issue. 3. Receiving your packages is an issues the package room is always broken into. 4.The noise level is ridiculous and the pool sucks it's dirty, noisy and only 4ft so theres no point in swimming. 5. When I moved in to the apartment nothing was ready the AC did not work, The outlet for the fridge went out, the dishwasher did not work, new pipes were not flushed out. I live on the first floor the apartment was not completed properly many holes were found in the baseboards of the walls. Which led to an ant problem and it took a week for maintenance to come in and seal the baseboards. The problem I encountered was there fault and an issue that I should not have encountered. 6. There was an issue with the hot water heater rupturing on the floor above me. I had a water leak that Started at 6 PM I did not have help until 11. Can you imagine how ridiculous this is having a water leak trying to keep water from damaging your personal items and not being able to reach the apartment because everything is virtual. I highly suggest that you do not move to this apartment it's a huge headache, a waste of money, a waste of time and the WRONG CHOICE. This is not an ideal place to move too. This apartment complex is absolutely disgusting save your money and read the other reviews (notice who the complex is only responding too, that should speak volumes). read more

recently had the pleasure of receiving exceptional customer service. Their professionalism, attention to detail, and genuine concern for my satisfaction truly stood out. From the moment I engaged with them, they exhibited warmth and empathy, making me feel instantly at ease,all thanks to Robbie Echols. read more

I've lived in various apartment communities but when I step foot into the leasing office of this family oriented place of residence I feel that Thomas and Megan will always make sure that my needs are met on a high professional level. read more

Thankful to be able to call this place home it's Clean, Newly Constructed, safe and peaceful

I have received confirmation from a reliable source that Vitruvian West has begun accepting tenants from Section 8 housing and they pay lower rates than normal residents. This alone should begin give you an idea of what you are in for if you choose to stay at Vitruvian. Where to begin - the roaches,gun violence, car theft, or police knocking on doors looking for criminals? Or should I talk about despite the DOZENS upon dozens of car theft reports and Vitruvian not even hiring security to protect our cars - but they sure will hire security to look over the pool! Vitruvian west - I loved you when I moved in but you need to get it together. I don't know what is going on, but something needs to change. Having free meals once every few months isn't making up for the fact I have to pay $2000 for the catalytic converter that got stolen from my car while parked in your gated parking structure. read more

This place is very nice but it is not advisable to live here, it is not safe at all and the attention in the offices is the worst I have seen in a place every month they charge you something different in the monthly payments read more