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    Vitruvian West

    2.0 (102 reviews)
    Open 10:00 am - 5:00 pm

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    Random person appointed by the leasing office to sticker cars (without) checking the validity of these stickers.

    Talking about a clear favorite for the WORST apartment complex I ever experienced. This apartment complex continues to amaze me with continuous problem happening on a monthly basis. From being billed fees related to other residents, to having key policies change on a weekly basis.. Vitruvian West is the worst! I have lived here going on two years now, after signing a second term I deeply regret staying here month after month. I'm deeply considering breaking my lease, and now this time the tow company that this apartment complex has chosen seems to clearly try to farm on residents vehicles. If it isn't bad enough that every resident must pay to park, now I have to worry about getting my car stickered or towed even though Im allowed to park here. My vehicle camera witnessed their tow guy just walking around adding stickers to vehicles while not even checking if the car is registered. This is highly unethical, just last month my wife had her car towed even though she was allowed to park. After complaining the tow company had to refund our money but that was time out of our day to have to deal with this! This issues! (This time) 1. When buying a new vehicle from a dealership, the registration comes from the state so not all vehicles will have a registration sticker in the windshield. 2. Why is your tow truck driver adding stickers to cars without checking the validity of the stickers assigned? 3. Why is this person putting stickers in the vision of the driver? Since these are difficult to remove now someone must go somewhere to remove this sticker immediately or face a situation from an Officer for driving a vehicle while vision is impaired.. I'm so out of this apartment complex that I'm just documenting issues now in case of legal action is ever needed at this point. STAY AWAY from this place, NOT WORTH IT AT ALL!!

    I haven't lived at Vitruvian West for even a full year, yet the experience has already been incredibly disappointing. For how expensive the rent and amenities are, you'd expect thorough background checks and income verification for residents -- but that clearly isn't the case. The Addison Police Department is called to the complex almost nightly, and I've witnessed everything from lock-popping to stalking not to mention of course all the noise complaints from banda and norteño genres playing past midnight despite police showing . A Yelp review even mentioned residents lying about income, and frankly, based on the high turnover and overall environment, it seems believable. Management appears to think that hiring one county officer will resolve issues that have been happening since at least 2023. That's unrealistic. With incidents involving theft, suspected drug activity, and aggressive animals, it's clear more security is needed -- at least two or three officers, not just one part-time presence. The property is also poorly maintained. Trash frequently piles up in the trash chutes because residents can't be bothered to use them properly -- leading to bad smells and unsanitary conditions in the hallways. Dog urine is a common sight near the elevators, and fire alarms are constantly going off for "checks" with no explanation or accountability from management. Another ongoing problem: car pile-ups at the gate entrances. Many residents clearly don't register their vehicles properly, so they sit and block the entrance waiting for someone to let them in -- causing daily delays and frustration for those who follow the rules. The only person who ever seems to respond to concerns is the one assigned county officer -- who also works full time with the Addison Police Department and can't possibly manage the volume of issues here alone. Could the issues stem from the poorly maintained apartments next door? Possibly. But instead of offering real solutions, UDR seems content to deflect or ignore. If you're considering moving here, I highly recommend looking elsewhere until these serious problems are addressed.

    Roche
    Qais A.

    People looking for apartments for rent with Vitrivin West stay away from building number one because it is one of the dirtiest places. At night it is full of cockroaches coming from under the walls and dogs peeing everywhere, come to see after 8pm. And if you leave before the end of the contract you have to pay!!!!

    This is how I turned in my apartment how is it damaged

    This apartment scammed me I got a charge of 4000 dollars in damages when I turned in the apartment clean I perfect condition DONT MOVE HERE ! The elevator was always broken you can hear everything in the thin walls they never come fix anything everything stops working I have so much problems with people parking in my parking spot I PAY for 80 dollars! I'm getting a lawyer and I'm suing them I have proof of me turning it in , in perfect condition!

    Stolen vehicle and vandalized vehicle report
    Rey N.

    Don't move here! This place is not safe at all. My car was stolen at the end of July, and prior to my car, there were other victims that thei car got broken into or stolen. When asked for any responsibility from the management, all they do just say nothing they can do to assist other remove your precious belongings. We need more security, but they can't even provide that. When asked if we can move out due to this incident, you still have to $3000 to break the lease. I think if you don't feel safe at the place you provided, that itself breaks the contract for being unable to provide a safe environment to live in

    Roaches and the trap they use to kill Them they NEVER replace !!

    Where do I begin? Besides the fact that there has been so much crime. The apartments are infested with roaches!! The emergency maintenance is never available. I've been without a fridge for two weeks before. I've had to call the fire department when I was locked out of my apartment . And the people add random $100s of dollars of charges to your account. You can't talk to anyone but Tammy Sharp and she is in tampa and is basically whatever the computer says on her End even if it's wrong!

    Just for reference my air purifier detects air quality, and it's either okay or poor...

    Adding to the review: The apartment rooms are very dirty when you arrive. The air quality is very poor. I've been sick for the last 4 months due to the ventilation being so dirty upon arrival.. it's just gotten worse throughout my stay and I've put in a request to have it cleaned.. they only cleaned the vent exterior but machine is still dirty and who knows what is inside the vent system ------------------------------------------------ This company is very greedy. You'll be much happier at a different place. They charge nearly $100 extra for anything: extra pool bands, lock outs, package extensions. You name it, they'll add the price; and what do you get back? Poor quality service. We pay a premium for a place that couldn't care less about you and look for any way to still make an extra buck. For example imagine being locked out bc you forgot to change your door lock battery. They just point the finger and slap a $130 tag for you and if you were wondering they couldn't care less if you add a work order To add on that, fire alarm is janky. Rings for no reason for about 2-3 hours once a month in the middle of the night. They can't seem to fix this. To add to this, it seems like the community is going under. Nicest way to put this: people who cannot afford a place like this are cramming more than 4 persons into a 2x2 - trash is showing up all over the place.

    Roaches!!! Everywhere!

    I moved into these apartments, called the Trivial West, and it's been a terrible experience. The apartment was filthy when I moved in, and there's still a roach infestation. I didn't have hot water for a whole week. I talked to the leasing office, they said they would help, but they didn't. Finally, after a week, they fixed the hot water and sent pest control, but the roaches are still a problem. My stove wasn't working. It's just been awful. I wouldn't recommend these apartments. I spoke to the manager about the bad experience, and he promised compensation, but he hasn't followed up. Overall, it's just been a nightmare.

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    2 years ago

    The communication is awful and good luck trying to get a rental verification on moving out they won't answer the phone or the emails.

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    Review Highlights - Vitruvian West

    Jaquelyn and Christina have been really helpful in getting adjusted and settled into this new community for me.

    Mentioned in 3 reviews

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    Savoye

    Savoye

    (134 reviews)

    North Dallas

    I'm moving out on Friday, so it's time for an official review. OVERALL - I'll give it 3 stars…read more The elevators are broken all the time.... BUT.. Benefit of the doubt.... This really only effects you if you have guests that park on the 2nd floor, or if you live 5th floor and above.... I luckily lived on the 4th so I was able to just park in the garage like normal. Speaking of garage, there is a gate that is opened through your toll tag.... Yet I have seen people get out of their cars and manually push the gate open, and when that happens, it is broken for DAYS... and thus, there are car break-ins frequently. Most recently, it was nearly every car on the top floor of the garage besides mine and 2 others. Having a gate that opens up instead of sideways would solve a lot of these problems, and more cameras are desperately needed in the garage. BUT.. benefit of the doubt... car break ins are unfortunately super normal in DFW, and it will be hard to find somewhere that this doesn't happen, so you can't really fault Savoye for this. (Still need more cameras tho, maybe it would help the frequency) My AC has been "broken" for nearly 6 months... it only worked when it wanted to. BUT... benefit of the doubt, during extreme weather of 112°+, it is considered an emergency and they come immediately to install a window unit. (It's now working btw, they finally replaced the whole unit. how convenient since I'm leaving) Management NEVERRRRR answers the phone. Ever. BUT, benefit of the doubt, they are pretty quick to respond to their text service. If maintenance ever take too long to address a problem, you can text them and they will expedite your request. If you work night shift, if you work from home, or if you like sleeping later at 7am, or if you are a light sleeper... the lawn service is ANNOYING. They start bright and early every Monday or Tuesday... most of time it's as early as 7am. It's so stupidly loud. Paying your rent through the UDR portal is such a scam. They charge an additional fee to process your payment. It's a percentage of your rent... so example: the additional fee on top of my rent is $48..... just to process the payment lol. Absolutely insane. So again, can't fault Savoye for this... this is because of their ownership, UDR. It's still notable though bc this is NOT normal. So- overall, Savoye has its problems like every complex, and nowhere is prefect. The maintenance team is very nice, and I feel safe when they come into my unit. As a woman who lives alone, this is super important. The complex is fairly clean. They have a team that comes a cleans the hallways, pick up trash in the garage, and it's handled pretty quickly. The location is nice... maybe a bit overpriced, but that seems to be the new trend in DFW. I would recommend Savoye if you are looking to live in the Addison area.

    While we haven't had the experience of hallway lights going out, we are surrounded by "youth", as…read morein tenants who don't seem to be aware that broadcasting their phone calls on speaker phone as they walk down the hallways is, in a word: rude! Not sure how speaker phone use has become so prevalent, but it's not just here - it's everywhere, so not something within Savoye, UDR or Greystar's control. On-site management doesn't seem very conscientious about lease violations occurring all over (tenants storing bikes, commercial janitorial equipment, appliances and shopvacs on their balcony's which contributes to 'tenament' vs the elevated aesthetics otherwise prevalent at Savoye. It's an improvement over the ghetto culture at the last complex where we had an apartment, but I wouldn't recommend it for older couples who're bound to find the noise irritating (we do!). Why apartment complexes don't use sound-dampening insulation along the exterior walls and between floors is confounding and we've begun to understand why carpet dominates as a flooring choice for apartment complexes - it's MUCH quieter than wood (LVP) flooring, but you can't beat the look of the wood, faux or otherwise. Appliance and amenity package at Savoye is decidedly better than most area apartments with stainless kitchen appliances and granite countertops, and the floorplans are unique, some with built-in bookcases or desks, and W/Ds in every unit. It's also a GREAT location!

    Lyle Apartments - My favorite space.

    Lyle Apartments

    (12 reviews)

    North Dallas

    Negative stars. If I could have the time back I lived here I'd take it in a heartbeat. I've had a…read morerecord of horrible experiences here at the Lyle starting with their leasing agents. Extremely unhelpful, extremely unpleasant, and makes living here a hostile environment which is insane considering this is our home!!!! I've had multiple calls to maintenance to get things fixed. My microwave shorted out, they took 48 hours to fix it in which it is completely crooked and fingerprints everywhere. Photos included. We have also had issues with our units door locking properly. It gets jammed and won't shut so maintenance came and only made it worse by completely screwing in the hinges like a hack job, photos also included. We now have to pull and lock the door at the same time in order for it to catch on the lock. I'd rather fix these things myself if I'm going to end up with this paying over $2,800 a month?? Not to mention trash valet comes whenever they feel like it so all the residents trash is out basically from 4pm till 10pm at night. Making it smell all night of trash and look extremely gross with bags of trash all over the hallways. That's what we get to come home from work to. Stains all over the carpets, smells of must on certain floors, unfinished paint on the walls on floor 4, elevator button to do down from floor 4 also is broken and has been that way for months, reports constantly of packages being stolen, cars being broken into, boots on your car without explanation. This is not LUXURY. There's been centipede problems, mold issues, flea infestations, and management does not fix these issues other than sending an email addressing to the community they are aware and need our patience. lol. I cannot wait to leave this complex and never look back. I wish we never made the decision to live at the Lyle. Would have saved me a lot of money and frustration.

    Equity and Lyle Apartments have been a tremendous DISAPPOINTMENT TODAY!…read more We have been a resident for 1.5 yrs, it's Sunday and we have had an emergent have called the Emergency # 6x to merely speak to a representative who takes a message and says someone will contact you. NO ONE has contacted us since Noon - it's now 8:15 pm!

    AMLI Addison

    AMLI Addison

    (19 reviews)

    Guest Suite review…read more My son & daughter in law have lived here for several years now. It's a beautiful facility. I'm staying in the guest suite which is a furnished apartment they rent out for the night to the guests of apartment renters. It's our second time staying here. The guest suite is nicely decorated and has just about everything you need. The first time we stayed in the apartment everything was perfect. No complaints. This time around I feel as if there is a lack of a check list to make sure everything is refilled. We were left with one roll of toilet paper. A roll of paper towels that was almost gone. About a quarter of an inch of dish soap. A box of tissues would have been nice but there wasn't one. The hand soaps look as if other guests replaced them. One of them is almost empty. There was a battery operated soap dispenser that I think belongs to the suite but it didn't work. We went to the store and bought toilet paper, paper towels, dish soap and tissues. Towels are provided but for some reason there were no wash cloths. After going to the office they quickly purchased and washed some new wash cloths for us. Lastly the Wi-Fi hasn't really worked for most of our trip. It's always buffering. The first time we stayed it was $100/night and now it's $150/night. $100 is fair. I think the $150 is a bit much considering we had to refill some of the items and housekeeping is not included. It's simply convenient to be staying so close to my family.

    Edit in response to the message. Hi Amanda, maintenance has…read morebeen to my apartment 3 times and there is no action/resolution to the mold from AMLI. I was told I'm to clean it, leave my closet door open all the time & purchase dehumidifing products myself, it's not on AMLi that mold grows on my clothes & shoes in my apartment. Regarding the additional charges I was sent an itemized bill with additional utility charges from July & August, that were not on previous bills. The only thing anyone is waiting on is for me to pay the additional money, not to address any issues I have. ......................... There is mold growing in my closet on my clothes & shoes & the head of maintenance tells me it not their problem, it my problem & they can't help with any of it. There is often mold growing on the ceiling vents, that they clean w/alcohol but the guy tells me it's not mold it's just dirt. Who cleans dirt w/alcohol? I had to wash everything & am keeping my clothes in the living room/bedroom with the ceiling fan on so I don't smell like mold when I go out. I am paying over 2K for a moldy apartment. On autopay & last week they send an email threatening legal action over non-payment of rent. Rent was paid but they were late processing pet fees, which they tacked on late fees for. They said they would take off the late fees but still haven't. They also harassed me about my renters insurance- which never lapsed & I sent them the policy info on a few times - I continued to get notices insisting I pay for their insurance policy even though mine is more than adequate. That took 2 phone calls & 6 emails for them to finally drop. I so regret renewing my lease. This place is not worth it.

    IMT Prestonwood by IMT Residential - Huge 8 foot kitchen island

    IMT Prestonwood by IMT Residential

    (51 reviews)

    I lived here for almost 2.5 years and thoroughly enjoyed my stay!! I'm relocating out of state for…read morework but otherwise would have certainly extended my lease. From Day 1 to the end, I worked with Rob and he is truly a professional. Joey was also very helpful and responded quickly. Anytime I had an issue and needed maintenance they got the job completed in a very timely manner. I also experienced the challenge that COVID and the winter freezes had on our complex and believe the team handled them as best as they could! I didn't have any issues with noisy neighbors or loud dogs like other former residents speak of. **I should also point out that I do not work from home and did not experience anything that would impact my ability to work. Anytime fire alarms went off, we were warned or they went off quickly. (It did not happen often...maybe once every 4 months if that!) Sure, the trash areas in the garage fill up but the team seems to always clean it up the next morning! There are no sanitation issues. My only disappointment came from the parking garage, they are constantly damaged and it makes exiting a challenge at times. I loved the access and equipment in the gym! I used the Parcel Lockers and never had issues with any packages. Sometimes packages are left at the unit, which is not ideal, but I never had one walk away. All in all, it was a great experience and I would entourage individuals interested to check them out!

    When the storm hit, part of the complex had no hot water, and the staff opened up one unit so that…read morewe could take showers, and the staff kept us continually updated on the progress they were making... They were very helpful and had solutions for the problem... I've lived here for 4 1/2 years and this is the best complex I have ever lived in‼‼

    Villas at Fiori

    Villas at Fiori

    (9 reviews)

    North Dallas

    1 Star -- And even that feels generous…read more If you're considering living at Villas at Fiori, let me save you the pain: RUN. This place markets itself as "luxury," but that's laughable. Luxury where? In the photos? Because the actual living experience here is a nightmare. From day one, this has been the worst housing experience I've ever had -- and I've lived in apartments across multiple states. We moved into a "finished" townhouse that was still being painted as we carried boxes inside, with over 20+ outstanding maintenance issues before we even slept here once. And it only went downhill. * HVAC Disaster Day 1: 85° INSIDE in the middle of Texas summer. AC didn't work for over a week, and we were basically told to deal with it. They "graciously" provided TWO portable AC units (after requesting three) like that makes a sauna livable. It never worked properly all summer -- techs in and out for a month just to get it to 76° on a good day. Then winter hit: 55° inside. "Emergency heat" apparently means no heat. And now here we are AGAIN -- the moment it got hot outside this year? Yep. AC fails again, house hits 80° inside and they shut it off until someone "figures it out." Same story, different season. This isn't an inconvenience -- it's unsafe living conditions. * Electrical & Water Issues * Electric bills over $650 for a unit this size. Completely insane. * Power constantly tripped from normal, everyday usage. * Water shut off randomly -- including on Thanksgiving. * Toilet runs NONSTOP -- still not fixed. * Horrible Build Quality & Maintenance This place was slapped together so fast it should be illegal. Even contractors have told us the build is garbage. Examples: * Ceiling leak left soft, sagging water spots for MONTHS. * Their "repair"? I watched them on our security cameras shove a pencil under a pipe because they "didn't know what the hell to do." Yes, really. * Then they painted over repairs with glossy paint on a matte ceiling and got splatter all over our couch, carpet, and floors. * Grout falling apart in showers -- they "fixed" it just for more to fall out again. * Baseboards literally an inch off the ground when we moved in. * Hardwood floors scratched before move-in. * They installed our EV charging outlet and left our deep freezer unplugged -- ruined all our food. * Internet & Noise Internet dies EVERY. SINGLE. NIGHT. Wakes us up, kills our cameras & security, and there's no resolution. How is that acceptable in 2025? * Bugs Ants, spiders, roaches -- constant. * Staff Attitude Maintenance has complained on camera about our belongings "being in the way" inside OUR home and openly acted like we're a burden for expecting basic livable conditions. * Emotional & Physical Toll We have an ESA that is at risk overheating every summer. We have to wake up at 3AM for work, and still deal with outages, noise, and an unlivable temperature-controlled environment. Every day here feels like a fight to survive basic comfort. At this point, the question is: when do tenants get to say enough is enough? Why should anyone be stuck paying lease-break fees to escape a unit that isn't even legally habitable half the time? The 2.2 stars on Yelp is honestly generous. Villas at Fiori is a perfect example of developers cutting corners, slapping the word "luxury" on a cheaply-built property, and leaving residents to suffer. Save your time, money, and sanity. There are nicer places with actual functioning HVAC, working utilities, and staff that care. This place should be ashamed of how it treats residents.

    Since I wrote this review, my experience has improved. I want to thank April so much for the…read moreattention and care that she provided when I toured this property. Since we've been in contact, she's been kind, solution oriented, timely in her communication and thoughtful! Also, the on site team members, Robbie, Bryce and Cory were all super friendly and helpful, especially Robbie! As I mentioned before, the homes are beautiful. The amenities offered are the cherry on top.

    Lakeview at Parkside

    Lakeview at Parkside

    (54 reviews)

    North Dallas

    I've lived here since November 2025, and I can honestly say my experience has been GREAT!…read more Maintenance has always been prompt and very quick to respond to any work order requests. The ladies in the office are incredibly helpful and always willing to assist. The water view is absolutely amazing, and I really appreciate how respectful everyone is of each other's belongings. Deliveries left outside doors have been safe, and even the paid parking spaces are respected. I also noticed that they recently updated the kids' playground by adding a cover to help block the sun. That definitely won me over because my family and I use the playground a lot! Overall, I've had a wonderful experience living here and would definitely recommend it. In fact, I'm continuing my lease for another 12 months!

    I've been using the tennis courts here and recently had a really uncomfortable experience that…read moreothers should be aware of. While my wife and I were actively playing, a man walked directly onto the court and told us we needed to leave because he had "classes" scheduled. There were no posted reservations, no signage, and no prior notice of any official lessons taking place. The way it was handled felt very rude and entitled. If there are legitimately scheduled lessons or instructors using the courts, that needs to be clearly communicated and managed by the property, not enforced by someone interrupting residents mid-game. If this person is running private lessons without authorization, that's also something management should be aware of, as it affects residents' ability to use shared amenities. Overall, this made the experience frustrating and took away from what should be a relaxed, shared space.

    Vitruvian West - apartments - Updated August 2026

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