My partner is 89 years old, has Parkinson's disease, uses a wheelchair a great deal of the time, and has severe macular degeneration. Of course we need the services provided. But must they be provided with total callousness. The waits in between eye drops were at least 2 x what we experienced at the Mpls. Veterans Eye Clinic. We started at 1:00 p.m. and at 4:00 p.m. were finished. One set of eye drops had to be repeated because they had worn off before the following set of evaluations were completed. My partner has had Avastin eye injections before. This one was administered at about 3:45 p.m. He said it was the most painful he has every experienced. When he said that the eye clamp was hurting they blamed him. No empathy. None. No consideration for the fact that Parkinson's Disease affects his ability to open and shut eyes independently. Not even an acknowledgement. I could overhear at least two patients asking about the wait. One set of elderly women suggested that if they come back that they bring their lunch. So, we waited three hours, as Charles got stiff in a wheelchair. We were told come early next time as patients pile up. Where is the clinic manager to manage patient flow. Where is bed or chair-side manner. read more