Dr. Murali refused a patient because of her insurance yesterday. The patient is disabled and had…read morebeen seen there several times before. It takes many people to get her anywhere and coordinate transportation. As well as her caregiver going with her. Very demoralizing and costly to the state. A simple phone call could have avoided this situation.

I'm not someone who writes reviews unless I've had to deal with absolutely horrendous customer…read moreservice. I can't say enough good things about Dr. Murali. My family has been going to her for as long as I can remember. She is an excellent eye doctor. She is ultra thorough and informative. However, the women working at the front desk, one in particular, is the face of incompetence. I feel bad for making such a strong statement, but sometimes people just need to speak up. Her appearance exudes laziness, attitude, and lack of interest in helping customers. She is the first person you see and speak with when visiting Dr. Murali's office. It's a shame that such an amazing doctor doesn't have a better front desk person.

I started off first grade with a boom. Literally. On the concrete playground of Wilshire Park (Go…read morePandas! LOL!), a notorious bully appeared out of nowhere and punched me in the eye while I waited my turn to ascend the monkey bars. She hit me with such force that it caused schoolyard children, supervising teachers, and nearby murder of crows to make a cacophony of ugly shrieks. (http://bit.ly/1gj0KYN) Later that day, I told my mom about my bully's Balrog punch (http://bit.ly/1bQ3R9y) and she enrolled me in karate. #nationalkarateinroseville Several weeks later, the bruising on my face disappeared; however, the cost of her blow would still be felt decades later. In my early twenties, I developed a cataract. (A cataract is blurred vision that occurs from a damaged lens in the eye.) My ailment was an anomaly -since I wasn't old- that puzzled the head ophthalmologist at Park Nicollet (St. Louis Park)/ leading surgeon at Phillips. Eventually, she determined that my cataract occurred one of two ways: extreme drug use or trauma. I didn't use any drugs, so she deducted that it had to be trauma. (Hence, the realization that it was due to that vicious punch.) I needed surgery, ASAP! Coincidentally, my father, who is 32 years older than me, and within the age range for receiving a cataract, needed surgery as well. My father and I scheduled appointments to go "under the knife" by the same doctor on the same day and place. (First ever father-son duo at Phillips, I might add) Our appointment times were different, of course. My first -and hopefully, only visit- to the Phillips Eye Institute was nothing short of excellent. That's mainly due to the considerate and professional staff. Beginning with the receptionists, they kindly guided me on filling out all of the necessary paperwork and answered all of my questions without any sighs. The nurses? Super awesome, since they clearly articulated how they would help me prepare for the surgery. They also anesthetized me without any hiccups, and when I went under, I was so relaxed that I probably wouldn't have cared if someone slapped me in the face or hijacked and sold my organs on the black market. While drugged up, I recall the surgeon making a minuscule incision on the side of my eye, which immediately caused my vision to become blurry. Right afterwards, though, I saw an array of colors and felt as if I was flying through a rainbow or in warp-speed on the Star Trek Enterprise! (http://bit.ly/1aPrTDA) She then utilized a special operating vacuum to suck out my scarred lens and injected a folded and plastic one, perfectly. Afterwards, I passed out, woke up, and found myself rockin' a not-so-badass eye patch. (See photo.) Several days later, I returned to see my ophthalmologist and had my patch removed. My vision was better than ever! I could now drive at night, read without any problems, and discern between light yellow and white. (Yeah, that's how bad it was.) To this day, my vision rocks! If I ever have an epiphany as to who punched me, I would attempt to find her via Google and then send a message demanding her to pay for my past cataract surgery. However, this will probably never happen. If you or a loved one ever has a cataract, I highly recommend the Phillips Eye Institute! They changed my life!

Mn Low Vision Dr. Amanda Stoutman actually listened. She genuinely acted and treated me like she…read morecared. Thank you so much! The front office person even met me in the lobby so I wouldn't get lost. It is rare when the whole staff is so customer-centric and you leave feeling better just by how you are treated. Wow Mn Eye - Mtka I asked the doctor if a tint would help me see so I could keep my job. The response was well, it is subjective. I asked the doctor if a glare covering would help me see at work, again she said it was subjective. I had to ask point blank if I had the diagnosis of glaucoma after hints. Lastly preparing for another eye doctor visit, while reading her visit summary, the physician stated that she spent a long time talking to me. I couldn't see where, unless "subjective" constitutes having a meaningful conversation. When I asked for help, no options were suggested, no direction given, it was again subjective. It is a big deal when you are in a fight to keep a job so you can have healthcare. I had to problem solve and find that a low vision Physician existed through the internet. I came to you out of high recommendations and trusting that even if you couldn't help I'd at least get a referral or I don't know, but will find you, someone.

As an HMO eye care center there is a decent, but not great selection of frames. I've been updating…read moreframes here for many years and I used to be able to get sharp looking designer frames, but they were costly. Now they have some designer brands that are more economical, but they tend to be more of the unisex verity and obnoxious colors as the public demands. I've been recycling my prescription sun glasses for about eight years. I can see the frown and grit from the specialist when I tell them to replace the lenses in my old frames. I just can't find anything close to slim style and comfortable fit. The service is excellent and patients are tended to quickly. They'll make adjustments

Have been going to these folks for over 10 years, very top line folks and nice to boot.read more

I'd been seeing Dr. Hein for eye evaluations & glasses. The last 2 times the glasses didn't work…read morewell at all. The problem was cataracts. The assistant had thought it was cataracts before the last pair of glasses were purchased. He should have recognized the issue & referred me to a cataract specialist. I found one on my own & had cataract surgery in both eyes.

Average reception and customer service…read more Dr. Nichols was very busy with patients back to back today. He saw me for five minutes. I feel he should have taken more time to really examine and find out why the double vision as well as dry eye symptoms. He gave me prisms in the glasess prescription in addition to a otc antihistamine drops. If you don't have problem eyes, this would be like going to an optometrist not an opthamologist. Huge difference. I came here just for complex eye problems but got the service like i went into a Walmart. I've made another appt with Health Partners to do the same exam.

I had a relative at St. Paul Eye in Roseville today for eye exam for eyeglasses. He saw Dr. Tsai…read more(who I referred). Dr. Tsai was exceptionally wonderful...he was kind, caring, compassionate, explained things clearly and just awesome!!! I am also a patient of Dr. Tsai's and will be seeing him in November. We picked up the patient's prescription for eyeglasses at the Optical Desk of the St. Paul Eye Clinic in Roseville. There was a lady and gentleman working behind the counter in the optical area. When I said the patient is on MA, they both looked at each other in disgust and the lady rudely said, "Oh we don't take MA here. You need to go to Pearle Vision, this is where you need to go." We felt very intimidated by the looks she gave along with her voice tone and attitude. There is ALWAYS a nice way to say anything without the high and almighty attitude. Trust me, I sure will NOT purchase eyeglasses at St. Paul Eye Optical in Roseville after this treatment. We then went to Pearle Vision in Roseville and was treated as if we were royalty. We were welcomed with open arms, treated with total courtesy, kindness, compassion, great assistance in selecting a nice pair of eyeglasses and were thanked for picking Pearle Vision. This treatment was totally opposite from the treatment at St. Paul Optical in Roseville.

New patient, first appointment. Dr. Lopez was wonderful. Very personable, good communication…read more Technician Amy was great. Very kind, good communication. The folks at the front counter were pleasant and easy to work with. I was impressed with my visit and book another appointment for next year. I also booked appointments for both my kids. They support pronouns in their systems and preferred names. The staff seemed very inclusive to all. I'll be recommending this clinic to other friends and family. I wasn't very impressed with Julie their Contacts Specialist. She might have been having a bad day or something. Not very friendly. Again I will be returning. Overall a very positive experience.

This has been a very frustrating experience. I was not treated well and I could not get information…read moreabout my treatment options without cross examination of the doctor. In the end, the doctor decided what to do as if I was not in the room.

Canceled an appointment I waited a MONTH for an HOUR before the appointment. Don't waste your time…read more Seriously, if you are that hard to get into, your providers shouldn't be canceling appointments at the last minute. ABSOLUTELY TERRIBLE customer service.

I would have rated this a 0 if I could have. I waited for 35 minutes for a doctor and the clinic…read morestaff would not interrupt him for one small second to find out how long he would be. Because of another commitment, I had to leave. They wasted 90 minutes of my time. I have been a patient at this clinic for 25 years. And if that's how you get treated after 25 years, god help the newcomer.

Great place with great staff and good selection.. Highly recommend... The doctors are great too..read more

I was a longtime patient of Dr. Hansen (10+ years) and always felt I received good care with him. I…read morerecently relocated but was back home visiting family and was having problems with the fit of my glasses, which were purchased elsewhere. A family member suggested I visit St Anthony Eye Clinic because they had also had a pair of purchased-elsewhere glasses adjusted there at no cost. Because I had been a patient for many years, I stopped in and politely asked whether they might be able to help me adjust one of the arms, which was loose, and which I'd been having trouble tightening on my own. The woman who met me at the door was polite and said they'd be happy to help, but the person I spoke with at the optical counter (an older woman with short hair and glasses) rudely rebuffed me, sneeringly saying that they won't touch glasses they didn't sell without a $40 fitting fee. After handling my glasses she shoved them back at me without wiping them off or apologizing for the inconvenience or cost. Ten to twenty dollars I could understand, but to charge a patient of 10+ years $40 to tighten the loose arm on a pair of glasses is extortionate, and the attitude was galling. I was really taken aback by how dismissive and rude this person was. I left the office feeling humiliated and upset. If they couldn't offer the service at a reasonable cost, that's their prerogative, but as a small business working with seemingly locale clientele, a little kindness and basic courtesy would go a long way, and it was disappointing to encounter the lack of it. I wouldn't recommend St. Anthony Optical to anyone after this experience.