Home away from home. Staff have great hearts and tenure. This community will is specifically…read morededicated and designed for dementia care. Support groups offered.

From the owner: Cardinal Court is not just an assisted living and memory care facility, we are an expert team…read morefocused on improving the lives of seniors. Located in Strongsville, Ohio, a vibrant suburb of Cleveland, we are pleased to offer small town charm close to big city life. Cardinal Court offers all-inclusive assisted living, traditional assisted living, and memory care services. We combine a warm and comfortable lifestyle with Person-Centered care and a Life Enrichment Program based on Sunshine's Six Pillars of Wellness: physical engagement, sensory stimulation, spiritual support, social connection, intellectual discovery, and emotional expression. Our goal is to make your loved one feel at home from the moment they enter our doors and to provide an environment that cultivates healthy living, honors choices, respects dignity, and improves overall quality of life. You can rest easy knowing that your loved one is taken care of day and night at Cardinal Court.

I was a therapy tech at this facility. I must say, the only reason I kept showing up to work was…read morebecause of the patients and residents there. Many of the admits had been through the worst and having the opportunity to be by there side, offering encouragement and assisting with therapy meant a lot to me. I enjoyed transporting residents back to their rooms as I had many great talks with them. Most shared what was on their heart with me, some shared their fears, and a few their passions. I give this facility one star because that is the lowest rating I can give. I dealt with bullying, belittling, and racial prejudice on a daily basis. I reported this to corporate many times, but to no avail. I struggle with depression and anxiety, so everyday was a battle to go to work. I worked in the therapy department, and unfortunately most of my co-workers treated their patients like numbers. There is little to no empathizing and understanding with the patients. This made the residents upset and my heart broke for them. This facility is focused more on speed than its patients. Do not work here.

If the stars were just for therapy, I would give a 4, but since it's for the entire place, the bad…read moreout ways the good, therefore I have to give a 1 star. My mom spent 6 weeks in the Skilled Rehab Center for rehab after a 2 week stay in the hospital. She has Vascular Dementia, so she needs to be checked on more often. Also, she has no concept of the call bell even though it was for the most part right near her. I would visit daily and ring it for something mom may have needed. It would ring no less than 30 minutes up to an hour and 10 minutes with several staff members just walking past the door, ignoring the call bell going off. When someone would finally come in the room, it was always with the excuse that they are short staffed, and it will be a while before they can do what you rang for and then would leave. Trying to call to talk to my mom was a mess daily because they never would put the phone by her. I would have to call the main number which doesn't accept private numbers, so I had to lift the privacy off my number to be able to call there. They then would call the nurse's station a few times and tell me no one is answering, can they take my name and number and have someone call me back, which almost never happened. I had brought in a bunch of personal items for her, like shampoo, conditioner, toothbrush, toothpaste, lotion, deodorant, stuff for her dentures, etc. Apparently, they don't believe in morning care because barely any of the items I brought were used. I took her dentures out to soak at night before I left, and most of the time when I came the next afternoon they were still in the bathroom. This means she ate 2 meals without teeth, you've got to be kidding me!! They also never brushed her teeth. Each room is scheduled for 2 showers a week. Well she was lucky that she got 1 a week. She only drinks pepsi, so I made sure I kept her stocked up and had them put it in her plan of care to make sure she had one at lunch and dinner with 2 glasses of ice and a straw and staff would fix it up for her with the meal tray so she wouldn't spill it, and offer her 1 throughout the day so she gets adequate fluids, yet when I would come to visit I would see that the pepsi cans were not decreasing as they should be. They would always change her tv channel off of the channel she always watches. It came to the point where one of the nurses typed up notes and hung them in mom's room so that the things that were not being done daily would actually get done. It's a terrible shame when the staff cannot do their job and notes have to be hung up. The nurses also leave a lot to be desired. When you ring to see one chances are you won't. Sometimes my mom got medicine while I was there and other times even though I left quite late, she didn't. Can someone explain that to me?? They also use A LOT of Agency staff there which if I would have known I probably would not have picked this place for her. While she was there, she also tested + for c-diff. After her course of atbs, she was still exhibiting strong symptoms of still having it, but instead of continuing the atbs , they just discharged her like that:( For the last and main reason, she was there....Therapy. I did not ever see any of her sessions because of the time I came to visit, and her therapy was earlier in the day. She was always tired later when I visited because therapy worked her out good she would say to me. Also when the stnas would transfer her from the recliner to bed, I noticed an improvement from when she first got there. Also a couple of days before her discharge I was invited to do a therapy session with them, so I was able to see my mom transfer and ambulate. She did great. She will never be back to her old self, but seeing her walk from one end of the room to the other just made me so happy. Thank you to the Altenheim Therapy Rehab Center for that!

My father was a resident for 26 months. Care was excellent, he was clean, cared for by staff and…read moreejoyed both the food and activities. Highly recommend this facility.

Thank you to all the staff of Arden Courts/ Chagrin Falls!…read more After scouring Cleveland (and its' surrounding areas) for a Memory Care facility, we were fortunate and blessed to discover Arden Courts/ Chagrin Falls. The challenge was finding a facility that would not just "house" Mom, but one that would comfort her, engage her, make her feel independent and safe, a loving environment with a friendly and caring "community" of compassionate people, a place she would comfortably call home. Arden Courts Has proved to be like no other facility we've experienced. Never did we think Mom would be comfortable in a "locked" environment. With Arden Courts unique architectural design, Mom is free to independently walk around through courtyards and gardens leaving and reentering at will. Never does she feel cloistered or overwhelmed by "institution" like hallways and corridors. Loud noises from the hustle and bustle of large number of residents and visitors simply does not exist. Arden Courts/ Chagrin Falls is respectful, dignified. The principals and aids are trained expertly at what they do. They know and understand what residents and family are having to go through. With sincerest compassion they guided us through ( what was extremely difficult) the emotional and physical realities of the transition. Day and night we were updated and advised through the moving process. They were so right - all the worry and panic we had was unnecessary. Simply amazing. Never Thought we would get to this point. We are calm and confident Mom resides in the best possible facility of its kind. We visit often with pleasure! She is happy at long last and we are grateful for our new peace of mind.

My parents moved into Generations's 3 years ago and our family has been extremely satisfied…read more Everyone on staff seems engaged with their job and offers personalized care. So many smiles and cheer they bring to the residents. The activities are varied enough that there is something for everyone. The location is wonderful with so much within walking distance. My father passed a year ago and our entire family including my Mom were treated so kindly. My mother has had to move up through the care levels and it always feels like they customize her care to best fit her specific needs. It is truly a comfort to know she is cared for and a joy to visit Generations

UPDATE to my 7/5/2013 review (please see below)…read more Due to my parents requiring a greater level of care than BLT can provide, we looked far & wide to find something comparable. the search has confirmed just how wonderful BLT is. We also found that for the services offered, and quality of life, the price is very reasonable indeed! And the food quality at BLT is the best around. It's not your 'typical' institutional food. Not by a long shot! Fred, the food manager, does a FANTASTIC job of creating tasty balanced meals. My parents long for the good ol' days of living at BLT. Prior (original) review: 7/5/2013

We looking for a spot to place my mom into memory care. I've been researching the numerous nursing…read morehome homes in the area. On a whim, my sister and I just popped in. Very friendly staff. They gave us the grand tour without even thinking about it. Everything was clean. No smell that you usually get in memory care. Showed us laundry,cafeteria , private rooms. We have definitely found the place for my mom

This is an amazing place to work. The teamwork that I have witnessed here at Willowood is amazing…read more Every staff member takes pride in their work and the dedication to the residents is amazing! Would recommend to work here and place my loved one here.

I h was a resident in spring2022 and had a wonderful experience staff was very responsive to…read morerequests for help food was delcious (if I had any complaint it would be that the servings were tooo large alternate meals can be requested if the scheduled meal is not appealing variety of activities should I need respite care in the future I would go back in a heart rooms and common ares are large and very clean other residents were kind and very welcoming

Took over from Brookdale in October 2018. Gone downhill since. Relative living there in assisted…read moreliving. Short staffed on many occasions, relative would ring call button for 2 hours and then have to go out into facility to find someone to assist. Food is awful, lots of dry turkey sandwiches, undercooked, bland fish, leftover soup ( everything leftover thrown in pot and called soup). If my relative never sees squash agin it will be too soon as served on almost daily basis. Switched to poor quality adult briefs and liners. Finally had enough and moved relative out of this facility and even that was difficult. Facility doctors dropped ball on who was covering my relative and refused to release medication records to new facility. Relative had to go without medications 1 day until new facility was able to evaluate and determine medications needed.