Beyond horrible experience from start to "finish" on a multi-million dollar project in Boulder. We…read morehave built multiple very high-end homes over the years and this company was a next level nightmare to work with and their final work product was embarrassing.
They have no pride in their work quality and they can't keep their employees long-term. Their project managers and owners couldn't care less about quality control, its all about the money. We had 5 project managers over the course of our 15 month whole house remodel, as well as numerous designers and numerous site managers. When no one is staying at the company, no one cares about the quality of their work and "craftsmanship" isn't even on the table. Most of their subs are clearly the "cheapest option", with a few exceptions. On all of our previous home builds, we became friends with many of the subs and it made the project feel special... with Factor, you will get strictly reprimanded for even speaking with their subs... very unusual, but it makes sense after the fact. All of the subs and employees are very nervous and it is clear that the owners manage through fear. In fact, we demanded that one of their owners not step foot on our property after a particularly aggressive interaction near the end of the project.
After "substantial completion" the issues and problems with their work were seemingly endless and it quickly became clear that Factor simply couldn't handle it. Their work quality is embarrassingly bad. Feel free to reach out and I can share hundreds of pictures. We ended up having to hire another high-end Boulder contractor, at a very significant cost, after "substantial completion" to finish the job correctly, as Factor is incapable of producing the level of true quality and craftsmanship expected in a high-end build. Anyone can select expensive materials... it is the installation and fine finish work that sets the best apart from the rest. If you have been around high quality construction and finish work, you will be massively disappointed with Factor's final product. Many of the issues we have run into you wouldn't even find in low end tract home construction, much less high-end luxury construction.
Don't get fooled by their beautiful social media posts and slick sales job... Ask yourself, why does this company need to advertise so aggressively, when all the top luxury contractors in Boulder have a waitlist based purely on referrals and word of mouth?
Shortly after we signed the construction contract and made our first payment, it quickly became evident that we made an epic mistake working with Factor. The best part of our entire project was the huge relief we felt after parting ways with Factor and, hopefully, never seeing them again. We would not let these charlatans on our property ever again.
FYI, it's hard to find bad reviews online because Factor blocks pissed off clients and scrubs their social media incessantly. All of our negative comments and reviews on Facebook, Instagram and Houzz have been blocked or erased. If you ask around town a bit, you'll quickly find that our experience is not unique.
Update August 2026:
To repair all of the poor workmanship in our home, we engaged a high-end contractor in Boulder to finish the job right. Factor refused to complete their punchlist to our satisfaction and they frankly lacked the skillset to work at that level. After inspecting Factor's work with true high-end contractors, the scope of work was massive. Between the work that needed to be completed by the new contractor and a few specialty groups, we have spent over $160k fixing Factor's substandard work. Drywall, flooring, doors, trim, windows, plumbing, roofing, HVAC, electrical, paint, cabinetry, tile, etc. The depth of Factor's incompetence was truly profound. We spent well over $2.5m with Factor, for a high-end whole home remodel that went to the studs... they are charlatans at best.
On bright side, the new contractor, and their subs, were a true delight to work with, professional, and their final work product was ultra-high quality!
