we had a security issue at this hotel! A random man walked into our room as we all three were in…read morethe room. My daughter was getting ready to change.
The man who entered our room said he had not used a key and that our door was "ajar." That was not what we experienced. We heard the distinct click of the door opening--the sound you would normally associate with someone using a key to enter. When he came into the room, he simply stood there for a moment before saying he had the wrong room and leaving.
I confronted him downstairs with the front desk manager present. At that point, he said he had simply been able to push the door open. Our family then tested the door ourselves, and we were able to push it open twice without a key. From both inside and outside, the door appeared to be fully closed and secure, which makes this especially concerning.
The hotel manager told us she would investigate and inspect the door. They had freed us no compensation. However, regardless of how the door was opened, a hotel guest being able to enter our room without our permission or a functioning key is an unacceptable security issue.
This was a very unsettling experience, particularly because we were traveling as a family and believed we were safely inside our room.
This is our first time staying at Hotel Glenwood Springs, and there are definitely some things we really like about it and some things that could be much better.
The location is fantastic. The hotel is right next to the gondola that takes you up to Glenwood Caverns Adventure Park, and it's also within walking distance of the attractions and hot springs in the area. One of the main reasons I chose this hotel was because it is dog-friendly, which is important to us.
Another big advantage for us is that hotel guests receive 10% discounts at Iron Mountain Hot Springs, Glenwood Hot Springs, and Glenwood Caverns Adventure Park.
The front desk staff have been incredibly friendly.
There are, however, some significant downsides.
The breakfast really needs improvement. I like staying at hotels where breakfast is included, particularly when traveling with a dog because dog-friendly options can be limited. Unfortunately, the breakfast here just isn't good. I'm mean it's awful! We have stayed at both the Hampton Inn and Holiday Inn Express just around the corner, and their included breakfasts are far superior.
If a good included breakfast is important to you, I would seriously consider one of those hotels instead. Holiday Inn Express is also dog-friendly and has a much better breakfast, although they don't offer the activity discounts that Hotel Glenwood Springs does.
The Wi-Fi is another major issue. It has been poor during our stay, and the network isn't password-protected, which isn't particularly reassuring.
The rooms are also very dated. They are functional, but don't expect a modern or particularly nice hotel room. The bathrooms are old, the lighting is strange(our light bulbs had to be replaced two days in a row) and the carpeting is gross and overall decor make the rooms feel like they haven't been updated since early 1990's. The lobby has been remodeled, so there is a noticeable difference between the newer lobby and the older rooms. There is no way to come out of the tiny bathroom and not get on the carpet. Who puts carpet in hotel rooms when the main activity are hot springs.... Either way the carpet is musky from water. Gross!
We haven't used the swimming pool yet, but it appears to be popular. It's essentially a little mini water park, and we've seen quite a few people using it whenever we've walked by. The hotel also has a water bottle filling station, which I really appreciate. Bring a reusable water bottle when you come to Glenwood Springs, you'll want one, especially with all the walking and being at this elevation.
Would I stay here again? NO!
Between the horrible breakfast and the room door having a security issue, that's enough that location and activity discounts don't make up for. Now add in bad WiFi and severely outdated carpeted rooms, and hallways full of cigarette smoke - it's a hell no!
