This review is based on my wife's experience, and we are both extremely upset with how this office…read morehandled her appointment. My wife had a 3:00 pm appointment today (4/24) and arrived on time. They were quick to take the copay, and at that point there were only two other people in the waiting area. Over the next 15 minutes, three more people walked in. She sat there until 3:45 pm and finally asked the front desk if there was going to be a longer delay because she needed to get back to our kids. Only then was she told they were "running behind." They called her back about five minutes later, and a nurse took her to an exam room. She then sat there waiting for another 40 minutes with no update. At that point, after nearly an hour and a half since her scheduled time and still no doctor in sight, she walked out. She went to the receptionist, asked for a refund of the copay, and told her she had to leave. The receptionist did not apologize, did not explain anything, and basically had nothing to say. My wife was very disappointed and frankly felt disrespected. She did everything right: made an appointment, showed up on time, paid promptly, and still they showed zero regard for her time or her responsibilities as a parent. A simple phone call or text ahead of time to warn that they were running an hour and a half behind would have allowed her to reschedule instead of wasting her afternoon. It is hard not to wonder: if she had shown up an hour and a half late, would they have still seen her, or would they have charged her a no‑show fee without hesitation? She lost two hours of her day driving back and forth and sitting in their office, and never even saw a doctor. This experience left us frustrated, disappointed, and very unlikely to return or recommend this practice to anyone.

This company is based in Houston and rents medical facilities from existing orthopedic offices at…read morelocations around Texas to perform various complementary testing procedures. They have one number for the state. You listen to the menu options and then choose your location. For me, DFW is where I needed service. At the moment DFW only has one technician performing the EMG nerve test. This individual has to drive all over the metroplex to offer the procedure. I was unable to book one of the just three appointments for the facility in Plano, so I ended up driving to the facility in Prosper instead. It was definitely out of my way and cost me time and money (I took the tollway) to get there. The facility was easy to find and there was plenty of parking. No one was at the front desk when I entered and it took at least ten minutes before a staff member showed up to greet me. There was no option to ring a bell or sign a clipboard, so I stood waiting at the front desk the entire time. Thankfully I had completed all of the pre-task paperwork online and in advance of the appointment. The front desk person finally showed up and invited me to sit down. Shortly afterwards, the technician invited me to a really large room where my appointment took place. Despite my apprehension about the procedure and negative mood, the technician was very cordial, professional, and helped put me at ease. He explained what was going to happen, had me sign some paperwork, asked me if I preferred to lie down or sit upright for the test, and then had me communicate with the billing office through Houston to pay. Regarding payment, the company had sent me an email invoice earlier to pay, but I didn't because it was one lump sum. I had previously been told that the expensive procedure could be broken down into three, interest-free payments. One payment would be due before the procedure got started and the other two payments would be due in the following months. Upon discussing this on the phone, the billing department sent me a new invoice via email with the three payment option available. I was able to make the payment online without having to orally give anyone my credit card number. The EMG nerve test consists of several procedures. The first was electrical impulses sent through my nerve system in targeted areas. It reminded me of the old knee-jerk test that physicians used to do back in the day to check your reflexes. However this test is digital and internal. The electrical pulse sent through my system often generated a knee-jerk reaction from my fingers and arm. The pulse felt like someone snapping a rubber band against my skin. It wasn't pleasant, but it was tolerable, and the pulses only lasted a few seconds. The second part of the test involved sticking needles in me in various parts of my body. The needles were a little longer than acupuncture needles and on par with them when inserted into my muscles. I was then directed to contract or relax a specific muscle by pressing against and using gentle force against the hand or arm of the technician. There was no pain, but I did feel the needle inserted multiple times and in multiple spots. I was able to complete the EMG within the hour. The test results will take nearly five business days, but I'll be happy to know what the results are. My orthopedic will go over the results via a tele health call a few days after the test. The company is very efficient with their resources and seems to have a working business model. I do wish that there were more appointments available in the City of Richardson and possibly another technician on staff so that the one I saw wouldn't be so spread thin.

Never in a million would I believe "dry needling" was something good and helpful…read more But now, I am a full blown believer, after Brett did his magic on my shoulder. I hate needles, with a passion, so it was a major event just to get to the facility and not cancel. I can now say that there was nothing to be afraid of. It was not painful, especially compared to the way others have gently massaged my pressure points causing me to think I might pass out from the pain. My PP's are pretty bad. I will do dry needling all the day long over the massaging. Brett, you're a rock star. I'll be seeing you again real soon. And thank you!

I came here twice a week after a shoulder surgery. Elina Gorelkin and her team are fantastic. I…read morewas really afraid of moving my arm but they spent a lot of time working with me. My shoulder feels great and I am so happy to have my movement back! The others patients who came in were very friendly and pleasant. They also appeared to be happy with their treatments. The facility has great and flexible hours, clean and comfortable.

Just finished 4 was of PT for my knees. This an outstanding group of professionals. I heartedly…read morerecommend them.

From the owner: Peak Physical Therapy located in Prosper is a leading outpatient physical therapy clinic with…read moreconvenient scheduling, patient-focused care, and personalized treatment plans. We are committed to treating each patient promptly with integrity, honesty, and compassion. Visit our website for a complete list of services and treatments or to request an appointment.

The lady at the front desk was great, and the PT was attentive and respectful. The location was a…read morebit too far for me so I only had the one appointment, and it was a positive experience. I left with a good impression.

From the owner: Experience the power of physical therapy with Baylor Scott & White Outpatient Rehabilitation. Our…read morephysical therapy team will design an individualized plan of care that aligns with your specific goals in mind. Through clinical experience, ongoing education and clear communication with our patients, our physical therapists will give you the tools necessary to successfully heal from aches, pains or injuries and get back to what you love. We are proud to serve your community and are committed to providing an exceptional experience that promotes healing in a safe, compassionate environment.

I came to see Dr. McNutt after tearing my ACL and medial meniscus. He and his staff are incredibly…read morethorough, kind, reassuring and professional. The surgery went so well and his staff have been wonderful in responding to all of my questions!

I easily scheduled an appointment as a new patience within a 2 week timeline. The office is on the…read more4th floor, facing the small room you exit as you step off the elevator. I checked in and as I was starting to fill out paperwork, I was called back. I was barely able to finish my paperwork when a tech collected me for x-rays. I waited less than 5 min to see Dr McNutt which I'm sure that was only due to him waiting to review my x-rays. He politely introduced himself and quickly examined my arms' mobility. Immediately he determined the source of my injury, gave me a shot of some sort to relax the inflamation. He prescribed physical therapy and sent me on my way. It was an amazingly fast visit and a huge relief that he diagnosed my issue as I was suffering for months just hoping it was basic soreness that would go away.

Returning to Peak P. T. For my needs to improve my overall physical strength and wellness under the…read moretutelage of Dr. Mathews is helping in my development working out at my gym. Peak's new location on Fish Trap in Prosper, Texas is very convenient.

From the owner: Peak Physical Therapy located in Prosper, TX (West) is a leading outpatient physical therapy clinic…read morewith convenient scheduling, patient-focused care, and personalized treatment plans. We are committed to treating each patient promptly with integrity, honesty, and compassion. Visit our website for a complete list of services and treatments or to request an appointment.

Having moved from California to Texas, I was really surprised not one pain management doctor would…read moreprescribe the same two medications I have been on for several years. Dr Mohan explained the cultural differences as to why, but offered the most help of any of the three pain management doctors I saw. He treated me as an individual and made suggestions on ways to manage the changes to my pain regimen. I have confidence in his skills and appreciate the professionalism of his staff.

I made an appointment on their website and someone called me to get my insurance information and…read moreconfirm my appointment. The next day, I got multiple calls and text messages from their office saying that they need to collect my insurance information. I wasn't able to answer right away and they kept calling over and over and leaving different messages, including one message that said my appointment was being canceled because my drivers license is expired (it isn't). I called them again and they confirmed my insurance is valid. Went in for the appointment and the receptionist tries to get me to "Self pay" and says I don't have valid insurance. Had to provide the insurance a 3rd time before they finally acknowledged it. I got as far as seeing the medical assistant. I showed her my most recent MRI and a stack of medical records going back 2 years. She quickly told me that the doctor wasn't going to be able to help me and I left. Never saw the doctor. Also their office is full of red flags, like advertisements for laser hair removal, ketamine injections, Regenexx ads all over the place (which is not a proven treatment and is experimental at best), something called the O-shot for woman sexual improvement. I feel stupid for going here.

Dr. Cozette Hanegan treated my ankle ATFL tear several years ago and was amazing. So when I tore…read moremy medial meniscus in my knee recently I wouldn't see anyone else. She tailored a program for me with top notch care and treatment that has my leg stronger and more capable than before the injury. The facility in Prosper is brand new and the staff is great also. I am truly grateful and would highly recommend her to treat whatever your physical therapy needs may be!

Cozette has been my physical therapist on and off for the last 6 years. I started going to her when…read moreI had my knee replaced back in 2014. She's always been very helpful and knowledgeable with any questions or concerns I might have. When I was told that I would need a revision on my knee replacement, I called her and asked for her opinion (not only as a therapist but as a friend). That's how much I trust her! Now that I've had my revision, I've been coming to Physical Therapy of Prosper to recover and I'm doing well. I highly recommend Physical Therapy of Prosper.

I left my review for mckinney in error. Reposting here but not sure if owned by the same DBA. The…read morebilling is trash and they owe me $300. It's been far too many weeks of dancing around games with the worse billing team who should know how insurance works. They intentionally, unethically, took payment under my name though I was not the patient. They had full details days in advance and I followed all instructions on the advisory email. They took payment in full from an unrelated FSA card that is now frozen due to their mistake they are taking zero accountability or correction for. Disgusted. It's not difficult to confirm you have been paid by insurance and confirm your business banking activity.

Next Step Orthopedics, thank you for your dedication and exceptional care. I want to extend a…read moreheartfelt and special thanks to my surgeon, Dr. Dominique Nickson, MD, for being an OUTSTANDING physician. Your expertise and compassion for your patients have made an immeasurable difference to my physical and mental well-being during a challenging time. Orthopedic surgery requires precision, resilience, and strength to tackle complex procedures, and you embody these qualities. The patient-centered approach you and your team take has helped improve my quality of life and recovery from my rotator cuff injury. We are fortunate to have such a skilled and caring orthopedic surgeon as you, Dr. Nickson. Again, thank you for your kindness, support, and unwavering commitment to excellence. Sophia W.

Shoulder pain. The quality of care I received was top quality. The service was second to none.I was…read moretotally satisfied with the treatment and later referred to a specialist. I will always be a client of Dr. Nickson office. He will never make you feel he is in a rush and over look your care. A satisfied client. J. May