Went to ER with severe left sided pain. BP was high most of the time. Was as high as 200/120 and…read morekept having tachycardia episodes. No treatment for BP and sent home without BP medication as I was told Dr already put in DC orders so too late for BP medication. Should be a liability for Northwestern with a blood pressure that high if something would happen on car ride home. RN and Dr were very nice though. Was a long wait but to be expected in a busy ER. Couldve been better though.

June 20th I woke up at 4AM with pain in may foot. My wife drove me to Northwestern in Grayslake…read more Once in the Emergency Room I was given a blanket, had temp taken and blood pressure. Then in comes Doctor Jason Chodakowski and asks the problem...I tell him pain in my foot. He says he is an ear doctor looks at my foot from three feet away and says it looks like Gout to him and leaves. After waiting an extended time we left for home without seeing anyone else. When the bill came for only $78.00 I called and told the billing person I wasn't happy with the service and was told it would go to collections. I paid the bill on line and told them to expect a bad review...here it is. I would have put this review on Northwestern's web site but they didn't allow reviews for this doctor.

I am concerned about a friend who started getting diarrhea two days after leaving the emergency…read moreroom. Possibly the medication killed off all the good bacteria and allowed latent c. difficile to take over. Or possibly, since he was there for hours on an IV drip, and had to use the tiny bathroom afforded to his particular ER bed, he picked it up there. They did have a cleaning person waiting to clean his bathroom once he left. However, c. difficile cannot be killed with alcohol wipes, he tells me. I suspect the former, which it is high time that doctors take into account the bad effect of antibiotics on killing off "good bacteria" and disruption of the human biome when treating patients. But a heads up in case it is the latter (ER needs deep cleaning / sanitation). On the COVID front, which another reviewer mentioned that a doctor at LFH said, from March 13, 2020: let me add that during a period between January and March, 2020, a WHO spokeswoman was making statements to the whole world that air flights were completely safe to take as long as a three foot distance was maintained between passengers.

Emergency Room doctor Richard Doyle billed my ER Covid visit ALL wrong and it's been one headache…read moreafter the next dealing with insurance companies because of his error. These doctors clearly have no clue !! I was given the most weak cough suppressant that hardly did anything for my symptoms. Avoid this place- awful!! Especially for anything Covid related

First, I'd like to say I was pleasantly surprised since all the reviews seem to be negative…read more My two-year-old and I walked in the day before Thanksgiving at 9:30 at night. He could not breathe and we were brought in urgent. Everyone cared for him tremendously! Labs and X-rays and pediatrics came quickly ; We were stayed to be monitored and very informative as what was happening . I'm thankful we chose this hospital at the time we did . happy thanksgiving to all staff there snd thank you again !

I passed out at home after being sick for a couple weeks. Was taken to the Vista ER by ambulance,…read moreand the nurses couldn't even start an IV. Granted, I have difficult veins but they're ER nurses!! IVs are something they should be doing every day, ALL day... you would think they'd be pros. The doctor came in (I swear he was drunk) after about an hour and ordered a blood draw, breathing treatment, chest X-ray, and an MRI of my head, because I hit hard when I fell. Tests were done quickly but nurse could barely get blood - then I waited HOURS for results. Except for the breathing treatment and tests, I received no care, at all but was there for 7 hours!!!! I finally told the nurse to get my discharge papers because I was leaving. I can't believe I actually stayed that long! (Possibly drunk?) doctor comes in, says I have bronchitis and maybe pneumonia, and he's going to order antibiotics and cough medicine. That's it. They weren't busy, either. The nurses were standing around talking and only one other person was brought in while I was there. I would never go there again and, if I hadn't been taken in an ambulance, I wouldn't have gone there this time. It's sad because it was a great hospital when it was Victory and is still a nice facility.

Generally speaking, you don't come to an emergency medical center under great circumstances. A…read moregood ER can make a miserable situation way less awful. Northwestern Medicine Grayslake's ER is one of the better ERs in the surrounding counties, in my experiences. The times I've taken people here, they were well staffed at all hours. The staff were all very competent at their respective jobs, with a fairly good approach and attitude given the circumstances. The facility was generally pretty good, and it's in an easily-accessible location. Since I've been to a lot of ERs in the area, I can make a few comparisons... As far as staff on hand, when I visited, Northwestern Grayslake's ER had more staff - check in, aides, nurses, and doctors - than Advocate Condell, Skokie, Advocate Lutheran or Chicago Methodist. They seemed on par with Highland Park and Lake Forest, with how well the attended to a patient. When it comes to bedside manner, Northwestern Grayslake's ER staff all were cordial at the very least, and actually pretty warm in many instances. Really, I think they were some of the nicest and most understanding ER staff in the area, similar with Lake Forest, Glenview and Vista Medical. As a former medivac EMT-B; I've seen many times how cordial disposition of first responders and care providers can stave off the onset of shock, make it easier to stabilize a patient, extract useful information, and just makes for a better all-around experience for everyone involved. As far as competency, from what I've gathered, Northwestern Grayslake's ER is pretty good. They seem to be just behind the ERs at Lake Forest, Highland Park, and about as good as Glenbrook. They definitely seemed better than Advocate Condell, Advocate Lutheran, Sweetish, and Skokie hospitals' ERs. That said, even the worst ER I've been to in northeast Illinois was still better than ERs I've been to in other states, so I think folks in the region are in reasonably good hands. The Northwestern Medical Center Grayslake's ER is fairly conveniently located just west of a good intersection, easy enough to enter right off of Belvedere Rd. in either direction. There's an entrance that's easy to turn into from southbound 45, though sometimes be a little annoying from northbound 45 during rush hours. The main entrance has a covered and well-lit half circle to drop patients off. Immediately to the southwest of the entrance is handicap parking and emergency parking. The main parking lot is to the northeast, and there's plenty of spots. It's fairly well lit, security drives through every 20 ~ 30 minutes, and they do have emergency intercom beacons. The waiting area is spacious, with a handful of chairs spaced around. The vending area is bare bones, but functional. The gender-neutral restroom and family restroom are well maintained, but there can be a wait during peak hours. There are plenty of hand sanitizing stations, and free face mask are available. They have a TV, but it's otherwise pretty spartan. Fortunately, there are several restaurants and stores in the immediate area - confer with Yelp if you need something to eat, or to pick up sundries.

Team was exceptional. Took great care of me in difficult times. Made me feel good to be there in…read moregood hands.

Everyone was absolutely the sweetest to my mother during her stay, with the exception of Jayla (ER…read moreTech). She had an attitude from the moment we interacted with her, even though we were simply asking questions and trying to understand what was going on. She also never introduced herself, which I found very unprofessional. I quickly made sure she was not assigned to my mother's room again. This is a hospital, and patients and their families are already dealing with enough. If you don't like the job you're in, PLEASE LEAVE. Don't take your frustration out on patients or their families. I truly appreciate all of the staff members who treated my mother with kindness and compassion, but experiences like this are unacceptable and can really affect a family's trust in the care being provided.

we were in town from Texas to see our daughter graduate from Navy Basic Training when our oldest…read moreson started having pains in his right side. I took him to Lake Forest Hospital ER and the staff there was amazing. They tried their hardest to get us out in time to still see his sister graduate but his appendix did not cooperate and he ended up having to have an appendectomy. The staff there were awesome in helping us get him transferred to the main hospital and get him in to surgery. The ER doctor was really nice and the nursing staff was too along with the CT tech there that Friday the 19th of June. Kudos to your ER staff for helping these out-of-towners out!!! Tina and Zach Shawn

The doctor munish made me feel so invalid about my two seperate symptoms. He only cared about my…read moresore throat instead of the cyst that was causing me pain! He says we can only focus on one thing and processed to choose it for me. Then just proceeds prescribing mouthwash instead of hearing my concerns about a possible cyst or possible outbreak. his response to that was you can make another appointment for that.

Tiffany Nguyen told me to sit in my stomach pain because I only had 3 episodes of diarrhea and she…read morecouldn't do any testing on me. She didn't even feel on my stomach or do ANY physical checkup the only person who touched me was the kind nurse who took my vitals and actually seemed to care about what I had to say. TIFFANY NGYUYEN! laziest Dr i have met.

Dr Patel is a nice doctor, i am not from USA but i went to see him today due to a common cold, he…read morechecked on me thoroughly and prescribed me some medicines on the spot which is good for me so I don't need to find a pharmacy to get it. He even gave me some free medicine samples to control my cough ,thumbs up!! I recommend this health care center

never sent the prescription to the pharmacy but had us return to for$20 they forgot to charge meread more

Advertises as opening at 8am, yet doors don't open until 8:01am when you've already had 12 sick…read morepeople standing in a cramped hall waiting with no place to sit down or rest. Then you get to watch a receptionist sit and stare at the wall while you are forced to manually check yourself in and explain your symptoms and the reason for your visit IN FULL VIEW of the other people in line. The receptionist even took the time to stand up and close the window on us so the sick people couldn't cough on her while we slowly checked ourselves in, rather than make an effort to assist us more promptly and reduce waiting room congestion. Truly pathetic customer service.

Good ole Gregory Crovetti MD (as in major douche bag) did all of that with me as well as severely…read moremisdiagnosing me without ever even stepping foot in my exam room. I never even met the incompetent prick! Yet somehow this magical precognitive "quack" of a "Dr" is all over my discharge papers as being "treated by" and diagnosing me with severe dental caries which basically boils down to drinking sugary drinks, frequent snacking of sugary food, poor oral hygiene, SUBSTANCE ABUSE, and eating disorders...man another mystifying gift to have remote viewing access to my mouth that is completely abscessed causing me immense pain from a botched root canal 5 years ago! Meanwhile he had his immoral broken English nurse May Suasin calling me a liar when I questioned how she knew how much Norco I needed for a severe tooth abcess when my vitals, height, and weight were NEVER taken or asked of me! Then to make matters even more disgusting she threatened to have me mentally evaluated because I fought her on it and trust me they WERE NOT! Bit*h please! You're a nurse practioner and I really uneducated dumb one at that!! So I asked broken English May to please enlighten me with these alleged stats that HER staff allegedly took; she told me I weighed 93 kg and to do my own math (the impeccable bedside manner though!) which translated in America to 204.6 lbs. that's weird? How the fu*k did I manage to gain 7 lbs in a matter of 1 to 2 hours when I wasn't even offered water out of a dog dish?!? Then to cover their asses they sent some mongoloid in to actually take them for the acTual real FIRST time in which I argued with by saying I thought you already had those why would you need them again! So I told him my height 5' 5" 1/2 , my actual current weight which is 211 lbs and i physically watched him write that in lbs not kg! So upon discharge I requested all of my vitals, weight, and height and what do you know I went from being 93 kg to 97 "both times". These SOB's actually tampered with MY medical records first by to stating I was in fact given my first set of vitals at 5:05 which "ironically" ended up being 2 minutes before I even entered my assigned exam room (#2 to be precise unless of course I was hallucinating AGAIN MAY SUASIN!) and secondly by changing them entirely! This was by far the worst experience I've ever had at a healthcare facility especially when I was in that type of pain a level 10 for the record in which they so graciously gave me 1 norco a little over 2 hours of being there with my 5 year old twins. Thank god for social media because I have quite the knack for social justice and lucky for you bastards it won't stop here.

Average care. Be prepared to wait a minimum of 45 minutes in the waiting room, then 20 to 25…read moreminutes in the exam room.

Buyer Beware: Shady billing practices!…read more I went to this urgent care when I was on vacation in Illinois. They accepted my insurance, which has a $35 urgent care copay. When they submitted the claim, they submitted it, not as an urgent care visit, as advertised, but as an out of network doctor's visit. Aetna has an urgent care billing code, which this facility is aware of, and they choose not to bill as advertised, causing me a significant out of pocket expense. When I called them up, they offered to send additional documentation to Aetna, which Aetna agreed to consider when re-evaluating the claim. They never sent the documentation, instead opting to send my inflated bill to collections. I'm livid. If you want my unsolicited advice, find another facility. Run far, FAR away from this shady 'urgent care'.