Buyer Beware: Shady billing practices!…read more I went to this urgent care when I was on vacation in Illinois. They accepted my insurance, which has a $35 urgent care copay. When they submitted the claim, they submitted it, not as an urgent care visit, as advertised, but as an out of network doctor's visit. Aetna has an urgent care billing code, which this facility is aware of, and they choose not to bill as advertised, causing me a significant out of pocket expense. When I called them up, they offered to send additional documentation to Aetna, which Aetna agreed to consider when re-evaluating the claim. They never sent the documentation, instead opting to send my inflated bill to collections. I'm livid. If you want my unsolicited advice, find another facility. Run far, FAR away from this shady 'urgent care'.

Google search brought me to this location!…read more As I just called about a few minutes ago to get a price quote on a facial extraction for a POC. The RECEPTIONIST answering the phone proceeded she would connect me to someone who would be able to give me an estimate pricing... Great! After waiting on hold for about 8 minutes, she's re-answers the phone to inform me that the other department is not responding at the moment! She then proceeded to inform me she will connect me to the "billing department" to get the answers I needed. Another 2 minutes go by, then a gentleman introduces himself.. I proceed to re-explain my current inquiry! He tells me that he has no knowledge of the service pricing I am requesting! "WOW.. okay." He then tells me he will transfer me YET AGAIN, to the "financing department" to get help with my inquiry. Another woman has now introduced herself, and I then tell her my inquiry request yet again! She does a search for me and tells me that the service I am requesting cannot be located in their system and only to find out that I was also transferred to a "Wisconsin" department. I give her the doctor's name of interest, while she tells me she will put me on another brief hold to find the direct office of said Dr. ( in Gurnee ) As she tells me she will contact them, she re-answers the phone to inform me that the service ISN'T EVEN offered by the requested doctor as google stated! So.. why didn't the receptionist just say that in the first place, rather than playing phone tag increasing my already "frantic" anxiety about finding the right Dr. SMH

His review is not about the Dr. I never got to see him due to the poor service and inability to…read moreaccurately set up an appointment by their call center. I used my insurance companies website to contact the office. There were two numbers to call so I called the first one. That call lasted about 5 minutes and concluded with me having to tell the receptionist that I would try to call the office cause she didn't know what she was doing. I called the second number and got a similar person. Same call center. Seemed like people that weren't willing to work for much, my guess was the company tried to save money by not hiring people with appointment setting abilities. Doesn't seem like it would be that hard, but I guess we all have our limitations. Anyway I set my appointment up for the same day. When I showed up to the medical center, they told me that my appointment was scheduled for the day after. I was livid, but the staff was nice so I was as polite as possible. I asked to speak to the manager to let her know that the call center did a less than desirable job. This is where it went down hill again. I wasn't going to come back the next day, but the manager kept insisting I do. She was not a pleasant lady, very condescending actually. The only point I tried to make was that the call center didn't do their job. She kept defending them, never apologized for her company wasting my time, and kept trying to schedule me for a physical. I was just a customer looking to be heard out, I ended up having to walk out after realizing that this person that is supposed to be representing her company didn't care for how I felt, furthermore dismissed my issue. The Dr.s may be great there, but I'll never take the chance to find out.

There are times when you can feel disappointed but, if you talk to them they will listen. The phone…read morelines have been updated and are much better. I have seen Dr Liebovich for almost 15 years and he is honest and genuinely cares about his patients. Understanding that the doctors and all staff are human might make you see things differently.

Absolutely impossible to speak to a live person. I've called multiple times and pressed numbers for…read moreevery single department--Scheduling, no answer. Billing, no answer. Medical Records, no answer. Physician line, no answer. Zero for operator, no answer. Useless and unprofessional. Go to a gastroenterologist who actually wants to see patients.

I have had the pleasure of being a patient of Phillip Cacioppo, MD and Marge Galloway, NP at USA…read moreVein Clinics, Gurnee. There aren't enough words to express my gratitude to these kind, caring and most importantly, skilled professionals! Getting my veins treated was something I worried about and therefore, put off for years. Not knowing what to expect, they put me at ease immediately and explained in detail what the procedure would entail. I am so grateful that I chose them to help me. Years ago I was briefly treated at another clinic. The experience was so unpleasant and the staff so indifferent, I never went back. I decided to try one more time and went to USA Vein Clinics and I could not be happier with Doctor Cacioppo and Marge! Thank you!

From the owner: Endovenous laser therapy ( evlt), Varithena vein treatment,…read moreUltrasound-guided sclerotherapy, Clariven®, venaseal™, Radiofrequency ablation (RFA), Visual Sclerotherapy.

I am writing my first review and feel this one warrants everyone's attention since it is about…read morehealthcare. From the moment you walk in the door you get a strange feeling about this place. Go with your gut and go somewhere else. I have been dealing with them since July. They will bill you and your insurance company and have no record of it. My insurance paid them something for what they submitted which was not the correct bill. Now they are sending another bill. The place is unprofessional and you will never get a call back from them unless you choose that you are a doctor on your options. I wish I never had my MRI done here and I just hope the results are correct which I have no confidence in this location and would never want anyone to go to this place.

They did what was needed to stabilize my parent for transfer and did it well. Staff was kind. But…read moreI feel this hospital is underfunded and on its last legs. Housekeeping was not so great (French fry in the floor of the er room?) Specialists are non existent. (The cafeteria was closed because it was the weekend? We were there for hours without a chance to get something to sustain us.) Place was remarkably empty for a hospital. I think everyone is avoiding it and I tried to but was forced to use it because of severity of my parents' condition. If you have to go, get transferred when you can.

I passed out at home after being sick for a couple weeks. Was taken to the Vista ER by ambulance,…read moreand the nurses couldn't even start an IV. Granted, I have difficult veins but they're ER nurses!! IVs are something they should be doing every day, ALL day... you would think they'd be pros. The doctor came in (I swear he was drunk) after about an hour and ordered a blood draw, breathing treatment, chest X-ray, and an MRI of my head, because I hit hard when I fell. Tests were done quickly but nurse could barely get blood - then I waited HOURS for results. Except for the breathing treatment and tests, I received no care, at all but was there for 7 hours!!!! I finally told the nurse to get my discharge papers because I was leaving. I can't believe I actually stayed that long! (Possibly drunk?) doctor comes in, says I have bronchitis and maybe pneumonia, and he's going to order antibiotics and cough medicine. That's it. They weren't busy, either. The nurses were standing around talking and only one other person was brought in while I was there. I would never go there again and, if I hadn't been taken in an ambulance, I wouldn't have gone there this time. It's sad because it was a great hospital when it was Victory and is still a nice facility.

Dr. Brian is fantastic. He gave me such a good eye lift that 2 of my GFs went to him. He's very…read morepersonable and affordable.

Dr Murray is one of the best in the industry- my family and i have been patients with him for…read moreseveral years and have had nothing but amazing experiences in working with him and his staff. Julie his assistant is an absolute angel as well! I would highly recommend working with him and his team for all of your facial and body aesthetic needs - 5 stars

Went here in a pinch and was pleasantly surprised. The nurse practitioner here was very nice and…read moreknowledgeable. No appointments are taken so you walk in and pray there isn't anyone in line... We fortunately didn't have anyone in line before us. Besides feeling a little awkward sitting In a Walgreens waiting for a doctors appoint, I'd come back. I can see this being helpful for folks on vacation? The visit wasn't uuber expensive and we were out relatively quick

Waited, and waited. Only to be told "we're going to lunch. The computer at sign in should have told…read moreyou." It did not. Poor communication, not so friendly staff. Will not try again.

Unfortunately, I've needed hospital services several times in the last couple of years...(Spinal…read moreStenosis and major orthopedic pain/dysfunction from arthritis) plus a couple of car wrecks... I've always received excellent, compassionate care as have other family members who required treatment at Condell. I just got out after a 6 day stay for sepsis & extreme dehydration with kidney damage after a spider bite of all things. Not life threatening by any means but kind of a miserable situation all around. (I am not the best patient by any measure) EVERY doctor, nurse, pct, meal service, and cleaning service were amazing. There were a great many folks on 4th fl. West Tower sicker than me, but everyone was attentive, professional, and effective in the performance of their duties. Patrick, Kevin, Etolio, Elba, Alyssia, Carolinia, Zack, and all the other wonderful folks who cared for me whose names (I'm sorry) slip my mind- THANK YOU! If my children needed care, I wouldn't take them anywhere else. You're going to hit some bureaucracy at any institution of this type and size but the staff and quality of care is unmatched in my experience. If necessary, go to Condell secure in the knowledge that you will receive the "Best care anywhere"!

I need a Mammogram. My doctor sent in the orders back in October. Called to make appointment and…read morewas told I needed different orders. My doctor resent the orders in December and again Advocate said they couldn't set the appointment the way they the orders were written. So I gave up. My doctor called me and said they really wanted me to get this done, it was important! By the way I HAVE GOOD INSURANCE!!! So once again I called to make appointment. First I was told I would be required to bring the Written order from my doctor. Then they told me I needed to bring the results of my last mammogram. I told them I did not have them. It's been over 10 years and I couldn't remember where it was done. So they told me they couldn't schedule a mammogram without it. Well you know what ? I've lived this long without a mammogram ! I am a paying customer and if you don't want or need my business that's fine. My doctor sent same exact order to Bright Light Medical Imaging... and guess what... THEY CALLED ME! And as easy as can be I have an appointment with NO ISSUE!