Vista Management is a horribly run company. There is one AOL email for everyone in the company, which nobody responds to. They don't answer their phones. David Kurtz is my condo association's representative and he does nothing. Thankfully, the HOA board chose another management company, but they've gotten even worse since being notified of this decision. Make the right choice and forego this company if you're looking for a professional, ethical, and well-run management company. This crew is the worst. read more

This is the worst management company I have encountered. They do not respond to requests and completely ignored residents. Our community has fallen apart and looks horrible under the care of this management company. I think there's a lot more than meets the eye with what is, in my opinion, this company's unethical approach. Not only do I not recommend this company, but I think they should be investigated by a higher governing entity of the government. The reviews say it all. read more

There should be an option for zero stars because that's what they deserve. If you're looking for a management company to oversee your property/community don't even think about contacting Vista Management. They're essentially a ghost company. No one is in their office. Doors always locked and no one opens when you knock. No one answers the phones or returns calls when voicemails are left. Emails for emergencies are met with dismissal if even replied to at all, often leaving residents to escalate situations with local government. No consistent upkeep of properties they manage. Budgets are not transparent. They just sit and collect a $45,000 check and don't perform even basic functions. The list goes on and on... read more

Terrible company. They are managing Riggs Hills Condo and ever since I bought a condo in this complex, I have seen only problems. The worst thing is that property manager is working in his own benefit and not in the benefit of the condo owners. They are overcharging people that do not speak English and always put the charge on condo owners even though most of the times the problem belongs to common area and should be on association. read more

A rogue company, non-caring, non-compassionate of its tenants renting its property/renting from them, and most of us including me are immigrants though me having lived in the USA for most of my life. Landlord managing its properties including two that I lived in them are unprofessional without any consideration/regards for the tenants they manage. Every year this company will hike its rents without caring for the tenants whether they can pay or not even with a lease renewal, not a good company and especially its bad landlords. I lived there from 11/2000 to 08/2016, never once did this company did any renovations/upgrades in my apartment but only on the outside of the apartments/the inside of the buildings themselves to give potential tenants the persona that their apartments inside would be the same, what an awakening/deceiving mechanics/game playing. Not a trustworthy company and the people they hire to work for them. Thanks! read more

While trying to call Vista to solve a "returned payment", Penny Walker, their collections manager, got very nasty, very fast and was unable to help me. In order to deal with public, you should be able to talk and be personable, this Penny individual is not, she is rude and unprofessional. Not a fan of Vista Management. read more

Have been calling for months to get issue resolved! One woman w/ a nasty attitude finally called me back and got nothing resolved! No live person at the front desk when you call. Just having an awful experience with this company! read more

Vista used to manage my condo complex, and they were horrible; I hardly ever had a good experience with them. When I first bought my place and moved in, I left a phone message with the property manager with several questions.... and then called and emailed every day with no response (and they don't have individual emails for staff - there is ONE email that everyone shares). I finally got everything dealt with by talking with the assistant there -- though when I went to pick up spare keys, I found they were closing early that day without warning. And then a month later after my first phone message, the property manager called me to respond to my numerous messages. Who doesn't check their voice mail for a month?!? And whenever I talked to him, he never seemed interested or remembered who I was. We then got a new property manager (still with Vista) who seemed okay, and much nicer and more responsive ... until he proved even more incompetent than the first guy. I had contractors in my condo to do pipe work, so I needed the water turned off. The manager said to call him when the contractors showed up. He told them to turn off the valves in the laundry room. So they did. Only the water in my condo didn't turn off. So the manager said the water needed to drain out of the reservoir. After ten minutes, it was obvious there was no reservoir and it was water from the water company which my condo fees were paying for, going down the drain. Then he stopped answering his phone. So my contractors walked around the building looking for the turn off valve. Finally got a call back, saying they had to go into the pool house and turn the water off for the entire complex. That was when I cried foul and called the assistant who got me the name and number of the previous condo board president, who came over and unlocked the utility room next to the laundry room, where the shutoff valves were. So after wasting four hours, my contractors were able to get to work, but they had to come back the next day to finish what was supposed to be a one-day job. The worst part was that the property manager never admitted responsibility or fault, claiming it was a "miscommunication." It is completely irresponsible, not to mention dangerous, for a property manager to not know where water shutoff valves are - what if it had been an emergency? The contractor tried to get the management company to pay him for those four wasted hours, but emails and phone calls went ignored, and Vista didn't do anything until the contractor got fed up and stopped trying. I'm so glad we finally got a new management company. read more

Horrible company. They turned off the access code and modified the lock on the door to the on a Friday. I was not able to use my key Friday and all weekend. Calls to the company to the normal and emergency line did not get a response. They are completely unprofessional and inconsiderate. read more

From my experience calling them this morning, Vista is a slipshod operation at best. There is one email address for everyone and is an aol.com address at that! I haven't seen an aol user for ages!! Aside from that, the young man who answered the phone could not tell me who was in charge -- not a president, CEO or anybody. Then, someone more knowledgeable than this person literally grabbed the phone from him and began asking me who I was and what I wanted. I did ultimately get ahold of the person who is seemingly responsible for management of my apartment complex, and he just got me off the phone as quickly as possible. I'd say if you don't have to deal with this group. DON'T. read more

Terrible, terrible. If you can avoid it, do! The address on my lease ("mail all rent checks to") was incorrect and my first rent check got returned to me. This is a month later! It's a total time warp over there--their voicemail still has a notice up on Feb. 25 that the "office will be closed due to inclement weather and will reopen on Oct. 31." Not only that, but I notified the staff of that oversight in January (after moving in). Totally uncaring and unprofessional. It takes several emails to my manager to get any response, and now he no longer has an extension at the company but no one has given me my new manager's contact information! read more

Interesting to read about the "missing" rent checks in the earlier posting. I had the same problem at Kensington House. I used a bill payer service and for some reason the only problem I had was with Vista Management. Kensington House offers ok value for the rent. But buyer beware. The building is safe, but not well cared for, and maintenance is fair to poor in the apartments. Surprisingly we have not had any problem with bugs or rodents. read more

I have experienced almost everything in the comments underneath I've been living in a property managed by them for 15 years right now I've had a leak going on out of the trash room for 5 months now now they're trying to blame it on me and they're not cleaning up the water near the wall that borders my apartment but they're cleaning up the half of the hallway where the leaks coming from and have threatened to gain access to my apartment when they never told me they were coming they are the worst management company ever and I can say that cuz I do work for multiple ones I wish somebody on here knew what we could do to hold them accountable for their actions not to mention the maintenance guy they provide here has threatened more than one resident but still has a job if anybody is reading this and considering them unless they're your friends or something you're crazy to let them manage anything read more

Horrible! Non-responsive, loses records, loses checks, does not return phone calls. Charged $8000 to send out one letter, and that was incorrect and had the wrong address. read more

I lived for over 2 years in a Sky property that Vista managed in Silver Spring. For the money, it was the cleanest / cheapest i could find in the SS/DC-metro area ($1200 for 2BD/1BA, probably higher now) - no bugs, no roaches, no mice. Beautiful older hardwood floors, which were great since i have allergies & a cat, so much easier to keep clean. Kitchen was not huge, but decent sized. The property manager Dontae was very helpful & responsive. When minor maintenance problems came up he made sure they were fixed promptly. When i left there was an issue with my security deposit (partly my fault, address was not right and i did not realize right away) he helped put me in touch with the right people even though i was not a current tenant anymore. It took awhile to get settled but in the end it worked out, the office /accounting people worked with me to resolve positively. I left because i wanted to be in a more green area, with off-street parking. It also would have been better if they had an online rent-paying option since i don't like just dropping a check in the mail. Overall it was a good option for a clean, affordable apartment. read more

So we finally got out of the Vista Management property. We emailed them asking for a bill with all the charges they say we owe them to be sent to our new address. We resigned ourselves to the fact that we were going to have to pay the $1000 rent payment that VISTA LOST, not us. Because we can not find the money order receipts that we used to pay rent that month... we can not prove anything. After not receiving the bill that I asked for, I called the office and those morons sent it to the wrong address! So since the bill was never paid (because they are idiots) they sent it to collections. Vista Management has screwed up so many times. I thought I would be done with them when I moved out, but their incompetence is still affecting my life. read more

This management company continues to neglect the properties it manages. There has been fecal matter on the wall in a common area for the past 3 weeks and they have not cleaned it. Our trash rooms have not been cleaned. Use at your own risk. For those having issues with this company I suggest doing things like going to the BBB or other organizations/agencies and complaining that is the only way that they will improve besides legal action which is the route that we plan to take. read more

This company is awful, and unfortunately, you may not know the company manages a given property until you have rented an apartment and have a problem. I live in Crescent Square Apartments in Greenbelt, MD. We have had no hot water for 3 days; the company had not made any attempt to communicate with tenants. The latest information from the emergency line is "tomorrow." The company is nonresponsible to major needs, and has a maintenance person onsite who lacks skills. read more

I usually try not to write a review unless it is to a praise a business...but I feel an obligation to the rest of the community share my experience about this. BEWARE. Similiar to all other commenters, they were disorganized, contentious, and slow to respond to needs when I was renting a unit from one of their clients. After sending my 30 -day notice to leave the unit, no one responded to me. I had to have my landlord call and email many times before we received a response, which was the week I moved out... My landlord had left a bunch of furniture in the unit and in my 30-day notice, I sent the list of items I would be leaving, as they were the property of my landlord. I received 2 nasty phone messages from one of their business managers about leaving furniture behind and threatening to file a complaint against me for abandonning items...INTERNAL COMMUNICATIONS! Do your clients a favor and begin to practice it before you insult another tenant. read more

this management company sucks! totally unprofessional, lazy and incompetent!!! since i moved into my townhome and they became the management company, my life has been a living hell. for starters, they accused me of not paying my hoa fees when i had documentation of all payments. in december 2011, i received a letter from my tenant that vista management was imposing fines for my rear downspout which they claimed needed repair. im not sure how they would have thought the letter would reach me when i provided them with my forwarding address in april of 2011 and advised the management company that the property was a rental. i emailed and telephoned vista, to no avail telephone calls and emails remained unanswered. finally, in april of 2012 i was able to reach the indivudual over my community and a board hearing was scheduled...unprofessional to say the least. at this hearing they threatened to impose fines to my account but could not produce any evidence that my rear downspout was in need of repair. vista advised that they would contact me back within (7) days in reference to the fines. i ended up contacting them back because they never follow up! i contacted vista back after waiting for two weeks, only for them to tell me there was a "mistake" and that my account was being cleared of any fines. fast forward, i contact vista this summer in reference to the rear concrete patio separating from my home (which vista is responsible for the structure of the property)...its october and they have yet to repair the damage after countless emails and telephone calls. they are totally unprofessional and i hope that the board/ residents of beechwood square remove this management company! they provide piss poor service! read more