Ok car accident in December rented from Enterprise next door. My associate and I were speaking…read moreabout the car buying experience (yuck). She said I can give your name to someone next door. I replied with Great, thank you. Received a call from, Chris the next day. I wasn't ready to buy a car yet however we talked about options and I viewed the website. Told him would call when I was ready. The insurance company finally paid off my car (financed). I didn't really want my credit ran and couldn't afford to pay for the. Rental returned it and went next door to see what was available. Great cars in the lot all clean and ready to drive. No negotiating all prices are listed and firm ( not a problem for me). Ok so this is what happened I told him look I don't want you looking for financing for no reason the other loan won't reflect paid. Showed him the payment being sent to insurance gave him my info and we found financing in less than five actually several banks approved me. The best part is the car that I ended up getting wasn't even the car I thought of buying - I drive a couple of cars and based on our conversation Chris pulled the car of my dreams in the front I drove it, loved it Went inside and made the purchase. I appreciate my Salesperson Chris for directing me in the right direction because I didn't see that car any place and it met my price point. Happy Driver

I purchased a 2024 Malibu from Enterprise Car Sales, Lakewood. I purchased Gap coverage. The car…read morewas totalled and 10 months later I cannot get Lakewood Enterprise to send the documentation to the insurance so I am forced to pay the gap myself. I call and get immediately disconnected. This is a corrupt company, I will not buy anything from these a-holes again.

Customer service was ok until he learned I was affiliated with small business that was an…read moreopportunity to sell multiple vehicles...then it leveled up. Awful customer service once you sign the papers. Actually as you sign the papers (it's digital) the finance woman had me create an account with password on her giant desk-sized keyboard. I figured it was something I would need to access in the future so chose a familiar password. I wish I hadn't because the woman watched my every keystroke like a hawk (can't be discrete on a desk-sized keyboard). I immediately assumed she was watching to ensure my password met the requirements but after a couple seconds it dawned on me she now has the password to my bank login and more...and I had just handed her every bit of person information needed for security checks, short of my thumbprint. Instead of email or print your documents they email you a password secure file. Well I wasn't able to open said zip file to access my necessary documents for registration and tax purposes a few days later. I tried calling. No response. I left a voicemail. No response. I was referred to an email after calling multiple times. No response. It took weeks (no exaggeration, granted I wasn't trying every day) to finally get in touch with someone who got back to me only to insist I go through the financing woman that processed my sale...which is where I started. It was finally through the text notifying my license plates had come in, where I was able to speak to someone that could get me some but not all of my document copies of the sale (was requesting only 2 pertinent documents) I can't imagine if I had to go through this place for actual servicing of my vehicle etc. never want to deal with them again.

Best experience at a dealership ever. Worked within my budget, made sure I got what I wanted. These…read moreguys were not pushy at all! I felt like it was good friends trying to help me get what I wanted. Talk to Larry and Sam. They have multiple lots to pull from. I went to Lakewood and they dropped what they were doing to run to Sumner and back to get the car I wanted at a price that was reasonable to me. I will be coming back to them when it's time to trade in.

I am going to give five stars as this dealership stuck by my side…read more I used the USAA application to find a vehicle. What I wanted was a Volvo XC90 as I enjoy the ride in Volvo's and did not need any fast talking person to talk me into any other type of purchase. I was pre approved so I thought this would be an easy purchase Bull. They told me what they could do left the room a couple of times and came back to a lower price acceptable to me and the man I married. USAA unfortunately did not. They spoke with me to discuss other options. Financing with another company was out of the question, no more hits on my Credit. It was one price or return the keys. I feel confidant in my decision to purchase a car from them. If you buy Used life isn't always that full bowl of cherries it's not like they sit down and say how can we screw them - not the feeling I got. Instead it wasn't horrible disappointing at times but that was not on them. They are suppliers guys and gals - don't be so negative go in with an open mind and that will be that.

If you want a vehicle with a bad transmission come here !! Haven't even had it for 2 months already…read morehaving issues. If I could cancel the loan and get my money back I would ! Do not trust em here Mike was my sales guy he'll lie to get you into anything

Amazing service from start to finish. The small business owners here go above and beyond to make…read moresure you are taken care of, even after you've left the parking lot. Veteran friendly and they actually work hard to give you the best possible deal. It's privately owned so you don't have to worry about extra fees or anything. They do their own maintenance and are very thorough. With the used vehicle market like it is currently, I highly recommend this place. 10/10 would purchase from again.

I bought my Mini Cooper from them and they made me feel like family! This was the easiest auto…read morepurchase I've ever made! Thanks for your care and info on maintaining my vehicle. It's always a good experience visiting your shop.

Stopped by S Tacoma Honda due to my cars signaling of service since being back in state. Calling to…read moremake an appointment was done by calling & arranging w an automated phone service, checking in was pretty easy. Kenji was the service advisor I worked with and was great; showing me their recommendations and service options. The dealership was nicely set up with their usual setup of seating, coffee/tea, and rental car options. They were fairly quick too, more than I anticipated on weekday morning. Will be back soon!

Absolute rip-off artists. DO NOT go here…read more The service desk staff are paid on commission, and they will "recommend" repairs that are not necessary. The technicians and mechanics in the back know what they're seeing. The service desk takes that information, decides what they can use, and repackages it into a message designed to create concern and get the customer to authorize additional work, even when no repair is actually needed. The techs/mechanics will contradict the lies of the service desk staff, who are sales guys, not tech/mechanics. It is dishonest, manipulative, and clearly designed to separate customers from their money. There is a reason they try to prevent the tech/mechanics from interacting with customers. It's YOUR car, you should have the right to speak to person who makes the observations and can speak about the issues. I have seen service desk staff completely tell a different story to a customer than what the tech/mechanic tells them. If you make the mistake of bringing your car here, ask the service desk these questions directly and firmly: 1. Is the repair you are recommending 100% necessary? 2. Is the part you are recommending I replace currently NOT functioning? 3. If I take my car to two independent mechanics, will they agree that this repair is necessary? (They will try to create concern saying another mechanic can provide the same type of warranty they can). 4. Have them put the problem, the recommended repair, and the reason you say it needs to be done in writing by way of a written quote. Then tell them you'll think about it and leave, provided the car is safe to drive. The only time I personally would authorize additional work on the spot is if they explicitly tell me the problem is critical and the vehicle is unsafe to drive. And even then, I would want them to put that statement in writing. If you push back, expect some line about Honda backing or warranting its work in ways an independent shop supposedly can't. Again, that's beside the point. It creates another concern they can use to manipulate the customer instead of answering the simple question: Does this part actually need to be replaced or not? They are highly commissioned. In my experience, they are dishonest. And there is a reason customers deal with commissioned service desk staff instead of being able to speak directly with the technicians and mechanics who actually inspected the vehicle. Do not blindly trust their recommendations. Get everything in writing. Take the quote somewhere else. Get a second opinion. Also, see how they respond when you ask to speak to the tech who works on your car. They have time to talk to the service desk, and the customer can easily be brought into that convo. More to come...

After having a terrible experience at another dealer we went to Gene Pankey, they gave us a more…read morethan fair offer for our trade in and made us a great deal on our new car. Thanks for making it a painless and easy deal. We will make sure to tell all our friends!

Since 1983, our family has purchased 9 Used Cars from Craig at Gene Pankey Motors on South Tacoma…read moreWay here in Tacoma. Each vehicle purchased has lived up to our expectations both in quality and in fair pricing. They are among the very best Used Car Dealers in all of Western Washington. Honesty, Integrity and Only Well-Represented Vehicles grace their Sales Lot. Pankey Motors was founded on principles of Quality, Honesty and Fair Dealing. You will not find a Finer Firm to deal with than them.

Upon entering the dealership, we had in mind a few options that were in our budget for purchasing a…read morevehicle. Working with Jovany, he helped us instantly look around and understand the purchasing process and was very helpful with anything we may need. Without a doubt we were very comfortable with how reassuring he was in terms of making sure we find the right match with what was in our pricing budget and financing options even as simple as any questions asked. If ever interested in purchasing a vehicle at this location, I definitely recommend booking or asking for assistance with Jovany he is amazing to work with! :)

Have worked with Jovany many times and is always super helpful and knowledgeable. Have him…read moresearching for a specific Sequoia trim level for my family.

Oh my gosh we just bought a truck from Larry at Lakewood Ford, he was so nice. The truck didn't…read morehave running boards and at first he offered to find some for us from a different truck, but after everything we ended up buying some on line. They were short staffed, so he put them on himself !! Talk about customer service!!

0/10 do not recommend. I purchased a Rav4 in March. When I went in to purchase a car there was only…read more1 requirement I had, to be able to plug my phone in and have it communicate. I asked the agent taking us for a test drive 3 different times and he assured me. Not only does it not allow for that, the digital interface didn't even work. I had to go back many times to get things in order. And now only 7 months later and barely 7,000 miles on since I've had the vehicle I have to replace the brakes. Seems they practice a shady business.

We stopped by here today, actually on accident! We had a long drive to come test drive a car we had…read moreseen online, and by the time we parked and got to the door I really had to use the bathroom (embarrassing, but I'm a mom - you get it!) A really nice gentlemen asked which car I'd come to see, and let me know OOPS we'd driven to the wrong dealership and were probably looking for the one next door! But he and his colleague ushered me right to the nice clean facilities anyway, treating me so kindly although they knew I wasn't there to buy a car from them! They didn't pressure me to stay or anything, just chatted me up nicely and said please come again! By the time I left after this brief encounter I was so impressed and really regretful we were going to another dealer instead, I thought I'd leave them a nice review letting others know about their kindness & conscientiousness, the friendly no pressure atmosphere here and to recommend that others shopping for a used car at a great price stop by! Thank you again!

The easiest auto purchase I've ever made. The staff was knowledgeable, friendly and quick to…read moresatisfy my needs. Told them how much I wanted to put down and how much I wanted my payment to be and they made it happen. Amazing experience!

My daughter purchased a vehicle from this dealership. We were greeted with nothing but enthusiasm…read moreand a lot of great energy. Jesse Valentine took care of her and she walked out with a great deal and what seemed to be a great SUV. Down the line the vehicle developed an oil leak and after a month of the dealership's service center working with her by topping her oil reservoir, they told her to bring the vehicle in and work something out. After some back and forth Jesse with the assist from Mo Rabah they were able to upgrade her to a better vehicle at about the same price she had purchased the previous vehicle. So, all in all I recommend these guys, they took a loss to help my little girl out. They focused more on customer satisfaction and not the bottom dollar. In the end my daughter came out with an almost brand new vehicle and a great price. More than that, she came out with peace of mind knowing she and her son had a reliable vehicle they don't have to worry about for a long while. I would recommend this dealership to anyone, especially working with someone like Jesse and Mo. Jesse even threw in some tacos his mother had brought for his lunch because he saw my daughter and grandson had not eaten lunch. I mean that is just attention to detail and care for the customer and people. Me being a father, Mo and I had a great conversation about taking care of our children, which goes to show this dealerships level of LOVE for the customer and genuine care. Thank you gentlemen. Thank you for taking care of my little girl and also making her feel special while doing it. By the way, the car is still running well and she is enjoying the hell out of it. Thank you again and I look forward to seeing you guys again and doing business with you all. Luis, Erinkaye and Emi.

Well, it's cold as heck inside. Coffee was empty the whole time. Whatever the service department…read moretells you as far as a time frame, triple it. If you aren't actively engaged in the act of buying a car no one will make eye contact with you. The service department staff is really nice though.