Mariam was amazing. She walked us through the entire process and her services didn't cost us…read moreanything. I didn't know there were people like her out there to help my parents. She did everything and felt like a friend helping out. Mariam spoke to us about options, literally walked us through the different facilities that could accommodate what we needed, and showed us exactly what we were looking for. Highly recommend!

From the owner: We're a no-cost eldercare placement agency. We help families and their loved ones find a long-term…read morecare facility that's safe and meets their long-term needs. We simplify the process and hold their hand every step of the way. Being faced with so many options, it's confusing and overwhelming for anyone. Our aim is to reduce any anguish associated with moving or caring for an elderly loved one.

Toured Nazareth House for my grandmother and had a great impression. The facility is spacious,…read moreclean, and well maintained. Staff were friendly and patient, and the residents looked well cared for. It felt like a warm, respectful environment.

Whatever you do do not bring your loved one to the Nazereth House it would be one of the biggest…read moremistakes of your life. There's so many more nicer places out in the beautiful city of San Diego. Do not bring your loved one here.

The manager was very attentive and helpful. The place looks clean and peaceful. The patients seemed…read morewell cared. Even if we have not used the place as yet, we had a very good impression of it.

Our mother needed long term residential. We tried 3 other locations and were at our wits end…read more Julie and her staff were a godsend. They cared for our mother with so much compassion and professionalism. They carried the burden so we could enjoy the end with her and just focus on her. Thank you Julie to you and your wonderful staff!

I would not recommend this place. We were unable to tour the place before going or we never would…read morehave picked this place for my father. When my family arrived, we were brought to my dad's room where he was sharing with another individual. The bedding was stained. In the bathroom that was shared with multiple individuals was unsanitary. It had brown-stained towels wrapped around the base of the toilet and smelled strongly of urine. My father was also told that he needed to relinquish his electric wheelchair and would be given one of theirs. He's informed they would "try" to find one with neck support, but could not promise one would be available. He absolutely must have neck support at all times and a standard wheelchair would not have been able to provide him the support he needed. He also does not have the strength or mobile to be able to push himself in case of an emergency. If something were to happen he would have been trapped. He was there from around 3pm to 8am the next day and at no point did any staff come to the room to check on him and see if his needs were being met. The only staff interaction happened in the middle of the night when he called to have his roommate turn off his TV and was told his roommate could watch TV at full volume all night if he wanted to, which he did ensuring he got no sleep that night. I came the next morning to remove him from the situation. Upon check out they lost some of his multiple RX medications that were later found and had to be mailed back to him. Essential RX medications should never have been lost in the first place which only added to the stress of the experience. This sad facility overall was not a place we believe any veteran should be subjected to.

Based on the so-called 5-star review from Medicare and US News & World, I selected this facility…read morefor myself when I needed support recovering from surgery. Even before I arrived, as I waited in the hospital, the center showed issues by not returning phone calls made by my case manager. Four days elapsed before they responded. Don't believe the false promises made on their website, such as "Prior to admission, one of our admissions staff will reach out with a phone call to give you a brief explanation of what will happen upon arrival. They will also set up a time to have an initial meeting." Neither that call nor that meeting ever occurred. I gave it a week. The staff that I met and who took actual care of me were industrious and gracious, despite being overworked and (probably) underpaid. However, the services that I expected, such as extensive PT to improve my physical strength and flexibility, and the promised OT sessions, including learning how to get in and out of a car and learning how to use a tub bench, never happened. The meals were occasionally meager (one slice of plain bread and half an egg), sometimes tasty, and never included fresh fruit or vegetables. Part of recovering from anything should involve healthy nutrition that is based on fresh food. But I'm sure the industrial-sized cans of whatever are significantly cheaper. The incessant beeping of unanswered calls and the screaming/yelling of a woman parked in the hallway most days made for a disturbing and challenging environment in which to try and rest and heal. Without notifying me or asking my permission, the staff changed the days, times, and locations of scheduled doctor appointments. Imagine my surprise when I decided to double-check the status of appointments. Early on, I slipped in a puddle at the base of the toilet shared by two rooms (4 patients). My right foot (non-weight-bearing foot in a splint) slammed down on floor and my back slammed into a grab bar. Staff said that the puddle/leak had been previously reported to maintenance. Maintenance stated that the toilet was fine. Every day for the remainder of my stay, the floor was wet and a towel was required to mop it up. When I informed PT that I was having chronic back spasms and pain after the fall in the bathroom, the staff said that they would provide some sort of back support. I asked about the back support again the next day. The back support was never provided. The understaffing presents definite challenges for both patients and staff. When you are non-weight-bearing and you rely on staff to obtain medication or use the bathroom, you must be prepared to request medication several times, because they will forget and you will suffer. To avoid developing a UTI and being forced to foul my clothing, I learned early on to request access to the bathroom before I seriously needed it. It might easily be 30 minutes before anyone's available to assist you in getting to the toilet. The requirements that they were supposed to fulfill, such as ordering a walker and restarting my in-home PT and OT, failed to materialize. I made several visits to their office before I discharged myself to make sure that they had placed orders. I don't know if they were lying to get rid of me or just because it's standard behavior. After I discharged myself, I expected the walker to arrive at my home and the home-health care to resume. For the next 10 days, I called repeatedly to ask what the status was. No one responded. My case manager from my insurance company also called, and they failed to respond to those calls as well.

When my 97 year olde father-in-Law needed the care of an assisted living facility early this…read moreSpring, both my husband and his elder brother and his wife did a bunch of research to find the best fit. All four of us visited and toured several facilities both in Northern and Southern CA. We wanted to find a place for dad that we felt comfortable live in ourselves. Dad had been living in Northern CA for most of his life, so when my husband and I visited Cloisters (several times), and had met with Tia and other staff members, we felt that it would be the best fit for him, it was still a big leap of faith as it was major move for dad at such an advanced age. Now it has been 3+months and dad has fully adjusted to the facility, met new friends and very much enjoying his new home. Always greeting you with warm smile, Tia is the driving force that keeps everything going the right direction, but each and every person that we have had the pleasure of meeting so far have been caring, attentive and a joy to know. We usually visit dad twice a day every day, so we don't miss much. We would like to specially recognize Marlene who has been exceptionally careful when she is showering dad who had a foot surgery recently. Just last week we celebrated dad's 98th birthday with a cake for everyone at Cloisters. My favorite aspect of the facility is that every room has a view, and most rooms have a private patio access to an immaculately maintain garden brimming with roses, cannas, bougainvillea, many shady trees, hummingbirds and butterflies and many pollinators flitting about, that would cheer up the gloomiest of moods. Lastly I would like to add that I would personally like to live at cloisters when my time comes. Thank you Tia and Team for taking such good care of our dad as if he is your own.

I want to recognize Tia, the administrators at Cloister of the Valley, who is truly exceptional in…read moreher role. She is compassionate, organized, and deeply committed to supporting both residents and staff. From my interactions and what I've observed through her, she helps foster a warm, respectful, and professional environment. The staff she works with reflect that same level of care and attentiveness, which speaks to the strong culture she helps maintain.

Mary and Monica are fabulous!…read more They know what they're talking about and it is a pleasure to be in their company. You can tell that doing this work is close to their hearts. They know everything that is happening in the realm of San Diego senior living, and they have excellent insight into the options available. I highly recommend their process. (Plus their referral services are free... can't get much better than that.) I wish I had known about it sooner so I could recommend them.

She found a private room for my mom for $4000 out the door. Everything included. Fast response and…read moremet with me at the locations before I decided.

Honesty. When doing start of care, a provider called their office to ask a question. Someone, not…read moreidentified or at all sounding like an administrator or at all professional, claimed that they would not provide services according to doctor's office order. Duties would be brief, limited, then end despite orders from the physician. The provider then left, claiming to be not aware or informed but unable to "staff".

We had a stellar nurse in charge of my mom's care, but the week that she was gone (for a legitimate…read morepersonal reason) was not pretty. We got a nurse that didn't have her act together nearly as well as our regular one. Keeping my mom comfortable during that week was an ordeal. This makes me wonder what quality of care you'd get from this hospice if you don't get the stellar nurse we got. On the bright side, I appreciated the several energetic young LVNs we had, as well as the fact that whoever answered the phone sounded eager to help.

I needed to find help for my mom who is caring for my dad who has Lewy Body dementia. She is…read moreexhausted and overwhelmed. I saw the great reviews for San Diego Home Caregivers and reached out to them. They set up a quick home evaluation and Sterling came out to the house. My mom told me that he was so kind, gentle, and full of compassion. He then called me to fill me in on a plan to get them help. Sterling went above and beyond to provide us help. It was clear to me that Sterling is in this business because he cares more about people than simply making a dollar. If you are looking for a company that cares about those you care about, I highly recommend San Diego Home Caregivers. You will be as thoroughly impressed as us when you meet Sterling at the free home evaluation. Hope this review is helpful to you in choosing the right caregiver company!

Not a right fit for me but the gentleman on the other end of the email was both delightfully…read morepleasant and helpful with his breakdown.

I received in home Physical Therapy from GrandCare twice this year…read more I was fortunate that Melissa came both times. I had been receiving pre-hab PT at a facility before my surgeries. I could see right away that she knew her stuff. She was on time, professional, showing patience and empathy. I would highly recommend GrandCare and count yourself lucky if you get Melissa. A. Montgomery-Cypress, CA

Devon was an amazing P/T therapist if you can request him I highly recommend. I was able to go from…read morewheelchair to being able to walk in 60 days