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    5 months ago

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    Home Instead - Home Instead Care Giver and their client in the bathoom, putting on a band aid

    Home Instead

    (5 reviews)

    I signed up with this company originally for 24 hour service for my bed bound father. They made…read moremany promises but could not deliver on most of them. They sent inexperienced care givers that couldn't even do simple tasks like food preparation. I had overnight caregivers who would sleep on the job. I had caregivers who could not be left alone with my father or caregivers who were very unreliable and would call out often. Despite all my concerns that I repeated addressed with the office all I got was flimsy excuses and they even tried to make me feel like I was the problem. When they charge you over $30 an hour I think I should have certain expectations. When we were fortunate to have a caregiver that was good it did not last as they would pull that caregiver to fill shifts elsewhere. When we protested they told us they would essentially do as they pleased. The needs of my father were no concern to them. When I asked to speak to the owner I was denied. The office apparently likes to keep things secret and does not like to inform the family either of any decisions. I cannot say anything positive or redeeming about Home Instead. I would never, ever recommend them to anyone and if I could give them zero stars I certainly would.

    I'd would give No stars, if that was an option! Agree with the previous reviews. Let me first say…read morethat I am a nurse, with 35 years of experience. In my professional opinion, this company should not be in the business of caregiving. Very Unprofessional, and rude office/scheduling staff. I received Notification that a caregiver was unable to make an assigned shift 2 mins prior to the start of shift on more than one occasion! On another occasion, a voice message was left on my mobile number (I live out of state) Re: caregiver unable to cover shift for the client (who has dementia and can not be left alone), 15 mins after the shift was to have begun?! Stay away!

    Visiting Angels - homehealthcare - Updated May 2026

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