I signed up with this company originally for 24 hour service for my bed bound father. They made…read moremany promises but could not deliver on most of them. They sent inexperienced care givers that couldn't even do simple tasks like food preparation. I had overnight caregivers who would sleep on the job. I had caregivers who could not be left alone with my father or caregivers who were very unreliable and would call out often. Despite all my concerns that I repeated addressed with the office all I got was flimsy excuses and they even tried to make me feel like I was the problem. When they charge you over $30 an hour I think I should have certain expectations. When we were fortunate to have a caregiver that was good it did not last as they would pull that caregiver to fill shifts elsewhere. When we protested they told us they would essentially do as they pleased. The needs of my father were no concern to them. When I asked to speak to the owner I was denied. The office apparently likes to keep things secret and does not like to inform the family either of any decisions. I cannot say anything positive or redeeming about Home Instead. I would never, ever recommend them to anyone and if I could give them zero stars I certainly would.

I'd would give No stars, if that was an option! Agree with the previous reviews. Let me first say…read morethat I am a nurse, with 35 years of experience. In my professional opinion, this company should not be in the business of caregiving. Very Unprofessional, and rude office/scheduling staff. I received Notification that a caregiver was unable to make an assigned shift 2 mins prior to the start of shift on more than one occasion! On another occasion, a voice message was left on my mobile number (I live out of state) Re: caregiver unable to cover shift for the client (who has dementia and can not be left alone), 15 mins after the shift was to have begun?! Stay away!

This has been the best move I made for my aging parents. The office has been easy to work with…read morescheduling the hours my parents need to help them manage at home. All the caregivers have been wonderful and caring.

From the owner: Americas Choice in Senior Homecare. Visiting Angels is a…read morenational, private duty network of home care agencies. We are proud to be the nations leading provider of non-medical senior home care services. Our Angels provide in-home care, elder care, respite care, senior personal care, elderly care and companion care services. With our senior home care services, elderly adults can continue to live independently in their own homes.The directors and franchisees of Visiting Angels have always held the philosophy that they are in business to provide the best care possible to seniors as well as others who need in home care while giving total respect to the care giving staff. Our network of franchised Visiting Angels home care agencies provide the very best support so that elderly clients receive top quality care wherever the need exists. That is why Visiting Angels is Americas Choice In Homecare.

I spent considerable time looking into places for my mother in several towns. We chose the Pond…read moreHome for a variety of reasons - and what a great decision it was! I have been so impressed. The facility is homey and clean, staff are always friendly and helpful, the service options are comprehensive, the nursing staff is excellent, and every effort is made to keep residents engaged, active, and happy. There is a fabulous patio that we use as much as possible. I can't say enough about the place and the team - highly recommended!!

From the owner: Pond Home provides long term care for the elderly. We offer two levels of care, Residential Care &…read moreSupportive Nursing Care. We provide this care with 24 hour nursing care in private rooms with private bathrooms.

I was s0o lucky to be given this service when I came out of the hospital. They treated me with…read moredignity and respect. Everyone they sent to my home was profesional yet friendly. They sent OT,PTand a nurse who all pleasently saw me thru my rehabilitation tho I was not always the best of patents. Pain eased up and .my recovery goals were reached it was time to say good bye. They were so careing,they had become part of my life,felt like family I hated to see them go. I was told if I had any set backs or needed anything just call...... They are the best !

If your looking for home care dont go here they are aweful and dont follow through with nothing i…read morewill never request help from them again

I am very happy that my mom is living at Madonna Manor. I know she is treated with respect and…read morekindness. I love that I am allowed to visit with her at any time of the day or night. Of course, now things are different because of the Coronavirus. I'm not able to visit with my mom and I miss her very much. However, the therapeutic activities staff decided to facilitate virtual visits for the families and their loved ones living at Madonna Manor. I did get to visit with my mom through FaceTime and it truly meant a lot to me!

If you're looking for somewhere to feel safe, taken care of, and at home... OR if you're looking…read morefor something similar for your loved one, Madonna Manor is NOT what you should put your thousands of dollars in to. I had a close family member live here for almost 10 years, and the respect, care, and attention given to her was never there. My loved one was in situations where she fell and was hurt, and after pushing or pulling her emergency button/string, she would have to wait for a minimum of 2 1/2 hours before someone would check on her. I know this to be true, because I have pushed it myself, and it took them that long to respond. I was told by her that they would forget her meals, which is a huge concern because she had health issues that made eating a priority for her to be okay. Also, they shouldn't be forgetting anyone's meals...but every time I would complain or say something to an employee, they would reassure me they would take care of it, and then I would find out they never did. Her safety was always a concern for me because she was never in good hands that actually cared. After she passed I found a list she made of the days they forgot to bring her meals, and she stopped keeping track after a year of starting it. She would ask for help with small things every so often too. The employees would often say they would help, leave, and not return. They made her feel like a burden while living there. Her experience living at Madonna Manor breaks my heart because I know she deserved better, considering how much she was paying per month. Madonna Manor has different levels of care. I was told per their contract; they do evaluations to see if they need to go up a level. Going up a level means they would get more help with their daily tasks and the employees and nurses would be more hands on with her. I know she needed to go up a level, if not levels. She could not take care of herself. She was barely able to walk or get up. She couldnt read because her vision was going, and that affected her medicine intake. She was not able to bathe herself either and needed that help. I could see her quality of life starting to fade because of all of this. Once again, when i brought this to their attention, i was told they would take a look when they do their next evaluation. They NEVER upgraded her care. Madonna Manor kept her at Level 1, and failed her. When she passed and I went to her room to collect her things, I could tell where she died because they did not clean up. It was horrific and upsetting. We had to call multiple times about it too. They have no respect for the people living here, or their families. Madonna Manor does not deserve a 1 star rating, or your money.