This facility keeps floors understaffed and therefore residents under-cared for. I used to work at…read morethis facility and promptly quit after realizing how terrible it was. The staff are not trained properly, leading to mistakes that are then blamed on the nursing staff instead of the people who should be ensuring proper training. I witnessed several baby CNAs get reprimanded for things they did not know against facility policy. I also saw that after people were reprimanded, no action was taken to retrain, reteach, or educate. I would not recommend working there, sending a family member there, or associating at all with this facility. Quite literally run away!

Horrible place. They let patients fall. Incompetent care that can't properly provide care for…read moreelderly patients who are there for rehab & are a "fall risk."

Layout of the building. Cleanliness. Privacy . Several staff have been here over a year. I am more…read morethan happy with the Lexington Assisted Living. I think too many residents and their families consider this a care center and their expectations of services provided are unreasonable.

I've never been treated so means and ugly as this place treated me and my family. One of the night…read moremanner was constantly trying to steal my medications and several of my personal items was stolen from my room. The help is constantly complaining about being underpaid and there is a lot of turnover. Most of the residents only leave there rooms for dining and spend most of their time in their rooms alone. The management and owner seemed to be only concerned with making money they are not nice people. This is not a happy place for your loved ones I would not recommend this place for anyone I loved

I called there because I worked with them and their residents when I was a Hospice social worker…read morefor a hospital in Lincoln, NE. Because that previous experience is so much fun and interesting working with great staff and wonderful residents, I thought volunteering there would be the perfect place. I called the office and spoke with a woman. I told her what I wanted to do but she was very rude. She transferred the call to another person. The next woman was just as rude as the previous one. I decided not to volunteer with Eastmont. I didn't want to surround myself with rude and grumpy staff. I did get a call from upper management. She was very kind. I appreciated her apologizing for her rude employees. Eastmont gives great care to its residents. I hope that never changes. Since renovating their facility/home, it is a beautiful and comfortable environment. I gave them a lower review so they will learn to hold people accountable. I believe everyone should be treated with kindness and being polite.

Our mother was at Eastmont, recently, for over six months. The best thing was the experiences…read moreprovided by Carol every day during the week! Mom played Bingo and won snacks, watched movies, was involved in Tasty Tuesday, participated in wonderful craft projects and there was also a a variety of entertainment brought in for the residents. Carol was a very caring person who made the residents feel special with every interaction. Sadly, Carol is leaving Eastmont May 2024 (budget cuts?). Eastmont will not be the same without Carol!

My mom has been at The Knolls for nearly a year and is very happy there. The staff are warm and…read morefriendly, the facility is cheerful and pleasant. I am always greeted in a friendly manner. She also enjoys the exercise program they offer and is so much improved from the time she spent in rehab. They are very encouraging and interested in the individual. If there's a better place in Lincoln, I don't know where it would be!

My grandpa died from covid 3 1/2 weeks after they chose to host an eater egg hunt indoors with at…read moreleast 100 people without masks. There were many vulnerable residents that came down with covid following this event. They have no regard for the people they are responsible for. Preceding the covid, there was general neglect and lack of care. The manager and head nurse are the most ineffective and do not give a crap about your family members, which is obvious since they can't be bothered to reach out when someone under their care passes away. Also if you actually read the positive reviews- you'll see a theme in that a vast majority are from people who work there or visit but don't actually have a family member living at The Knolls. Every time they get a negative review they probably ask their staff to make a positive one.

Our parent has been a resident for quite some time. We were told the dining hall would accommodate…read morea health condition, which after moving our parent in we found out they do not. Changes to living conditions are foisted upon our parent, with no explanation and little forewarning. Communication from management is obviously lacking. As a resident, our parent has little control, no voice, and are at the mercy of management. If we speak up, we were warned by management our parent will be asked to move out.

Country House on Old Cheney is a kind, considerate & compassionate home like setting that has a…read morecaring staff that is empathetic and responsive to not just my Mother's ever changing needs, but ours, as the family members of one with dementia. We are grateful for the care they give my Mom & the support they provide to us.

Under staffed. Use Med Aids and a few CNA's. Never seen a LPN or RN. The food is plenty but not…read morequality. Rooms small, not cleaned often. For the rates charged thos facility offers very little. No transportation to medical appointments or outings.