Look elsewhere. I was promised 24/7 care for wife that has…read moredementia after hospitalization. I was lucky if the caregivers showed up 50% of the time. I finally had to drop them and find other services. They will promise you the world, but can not deliver. People in office are very nice...but hands are tied. One person they sent had one job, stay by my wife's side so she did not take off bandage...could not handle that, left room to take a break, luckily nursing home staff stopped that my wife had removed bandages and ambulance had to be called. I have more...but you get the idea.

It's hard to find good people. Somehow Brightstar manages. From the direct workers who show up to…read moreyour home and provide conscientious care to the support staff in the main office. Any issue, concern or change of shift is handled quickly and efficiently. Continuity of care when transitioning from a hospital stay back to home is seamless. By far the best. Fast courteous service from people who really care.

Locally I have little issues. On their "portal" I've sent dozens of messages. Each time I am told…read moresomeone will reply within 2 business days. No one has ever replied. I've tried to look at my billing statements on the portal and they say there is a current amount due but when I try to see a statement, it says "you do not have any statements to view right now." I'm currently on hold waiting to talk to customer service but after 25+ minutes nothing. I guess I'll keep ordering supplies and not pay. Surely someone will eventually call. I Lincare is a Medicare scam. (My opinion)

No customer service. Really. No one answering the phone, nobody responding in the chat function…read more Have they gone out of business? I've been on hold for hours over the course of the last few days. I have an oxygen issue for a relative and I'm get no response at all...NONE! Any helpful suggestions?