Look elsewhere. I was promised 24/7 care for wife that has…read moredementia after hospitalization. I was lucky if the caregivers showed up 50% of the time. I finally had to drop them and find other services. They will promise you the world, but can not deliver. People in office are very nice...but hands are tied. One person they sent had one job, stay by my wife's side so she did not take off bandage...could not handle that, left room to take a break, luckily nursing home staff stopped that my wife had removed bandages and ambulance had to be called. I have more...but you get the idea.

It's hard to find good people. Somehow Brightstar manages. From the direct workers who show up to…read moreyour home and provide conscientious care to the support staff in the main office. Any issue, concern or change of shift is handled quickly and efficiently. Continuity of care when transitioning from a hospital stay back to home is seamless. By far the best. Fast courteous service from people who really care.

When we first met with this Visiting Angels we were assured that they would match caregivers to my…read morePartner's needs and personality. We also understood that at times we would have fill ins but would have one primary care giver. If you talk with them do not believe them. In 14 days we have had 9 Caregivers. The reality is that Visiting Angels post available clients on an internal board and the Caregivers select when they will work. There is no coordination from the office on matching clients to Caregivers. Further communication between the client and the office seems to disappear after you sign the contract. Three members of our family have attempted to contact the office by phone and email and received a response only once (see below). The one time they reached out to us was when they texted that the Caregiver for the morning could not make it...and that they had no replacement. The is one redeeming grace is that the Caregivers themselves, with a couple of exceptions, have been decent though arrive with no idea of what their duties are; something else that was promised when we met with them that the Caregivers would have an outline of duties. Do not believe them. As noted above there was one time they did answer the phone; when we expressed concerns about a Caregiver. Showing the complete disconnect in this company the very next shift had the same Caregiver come back to our house. Options are limited for home assistance. If you are looking for home assistance be thorough in your recent research: and be very skeptical of whoever the Social Worker at your hospital/rehab recommends.