My Husband & I had great service there!!! We ordered two lift chairs, and are enjoying them. Ali…read moreAhmad helped us with our order. He also gave us a good price for our chairs & the quality of these chairs are outstanding!!!!!!

I found this business online and called to ask whether they can ship to CA. I did not leave a…read moremessage. HOwever they called back the next day and left me a VM saying they would love to help me. I've since called them back 3X and left 3 messages but they won't call me back. I'm very disappointed. If you don't want to ship to CA just tell me, don't be passive aggressive and not call me back.

We had problems connecting for a service call, but when we did the tech was very personable and…read morefixed the problem.

Showroom closed and by appointment only. Notice is on the door....not on the website. Not impressed.read more

Want to thank misti and all the Castro staff for making good on refunding my deposit, it was much…read moreappreciated. Well done .

From the owner: Castor Medical Supplies is Medicare and Medicaid approved Home Medical Equipment and Supplies…read moreprovider. We accepts various insurances along with Medicare/Medicaid and over 32 categories of supplies delivered at your home or available to pickup. We also authorized retailer for Power Wheelchairs, scooters, Wheelchairs, Beds and more. Our Respiratory Department provides CPAP, BiPAB fittings, services and monthly supplies. Our Diabetic, woundcare department carries the wide range of supplies We do home modifications such as stairlifts, ramp and any modification that requires loves ones to be safe at home.

Super nice and knowledgeable staff. Rented a wheelchair for my Dad for 1 week. No hassle when…read morerenting for another week.

We went in looking for a solution to allow my husband to sleep after rotator cuff surgery. Terri…read morehelped us by first showing us wedges they had available. He had already tried that and it was worse than our couch recliner. She suggested that renting a powerlift chair might be helpful. It was on the pricier side, but the only other idea she had. Well, we thought about over lunch and just decided to just purchase a chair. Terri showed us the options and let us just try out the chairs on our own time. We never felt rushed. It was obviously more than we originally thought of doing, but we are sure we won't regret it in the future. The only thing that didn't make us happy, and why this isn't four stars, was the price tag. We picked the chair we liked best & thought the price was what was on the tag. There were options below the big price, like heat & massage, which were things that could be added to the base. Oh, but the material that the chair used was on that list (which we didn't realize because it was not a common name). It was not in the large number on the price tag and added $900 to the price. We didn't know this until we were checking out. We do not blame Terri for this, but the company that thought this was a good idea. The tag should have had the final price, before taxes & delivery not the base price if you could buy it off of the floor like we did.

What can they do to improve is the question posed to me…read more Fire the nurse Lisa who refused to come and give my dad an enema when he was on the cusp of having a blocked bowel because she didn't want to come out at night Fire her for not coming to see my dad who had a broken tooth because "there wasn't anything she could do anyway." Get nurses who order supplies when they say they will and not "forget." Hire people that are to bathe patients who don't come in and step on patients pillows with their boots and keep on going like nothing happened. Like they didn't notice. Hire PT and OT people who get to know their patients, read their charts to know the person, talk to the family about how they want to go forward before ramming their own agenda down the patients throat. Every patient is different. I understand you have only a short amount of time to work with people but it takes some longer than others to accept their situation. You don't just blurt, " you"ll never walk again!" after 3 visits. That did more damage to my dads spirit that anything. I'd rather no one came at all. Have an answering service that isn't contracted out so they are accountable for making sure the messages get to people. The employees can say all too easily. " I didn't get the message." I heard that excuse many times from nurses and found out later that was untrue. Make the employees accountable I'm too tired to go on

I have been a customer for several year getting CPAP machines and gear. However, in the last three…read moremonths they have been unable to fill my prescription for updated headgear. They have claimed it was sent. I have not received it. They do not answer the phone. After leaving messages,, they have called back only once. When they did call back, the guy hung up claiming he could not hear me. Totally bogus.

It's hard to find good people. Somehow Brightstar manages. From the direct workers who show up to…read moreyour home and provide conscientious care to the support staff in the main office. Any issue, concern or change of shift is handled quickly and efficiently. Continuity of care when transitioning from a hospital stay back to home is seamless. By far the best. Fast courteous service from people who really care.

Look elsewhere. I was promised 24/7 care for wife that has…read moredementia after hospitalization. I was lucky if the caregivers showed up 50% of the time. I finally had to drop them and find other services. They will promise you the world, but can not deliver. People in office are very nice...but hands are tied. One person they sent had one job, stay by my wife's side so she did not take off bandage...could not handle that, left room to take a break, luckily nursing home staff stopped that my wife had removed bandages and ambulance had to be called. I have more...but you get the idea.