Wasn't too sure about this at first, but I can personally attest that they provide personal care at…read morea different level, Hannah & Audrick were quick to answer my questions & reassured me that my aunt were in capable hands And showed me that they really care about their patients!10/10 would recommend! Thanks again! Keep up the great work

We are so pleased with the service we received from By Your Side Home Health Services. It is so…read morehard to trust others with your loved ones, but not if you get a HHA from this company. This company exemplifies professionalism and exhibits compassion for their patients and family members. We are so thankful to have received an amazing HHA from this company. Thank you again for the amazing work you do!

Beth O'Connor, the Client Care Liaison at Alvita Care, is simply the best consultant you could ever…read morehave. She, as well as the entire staff at Alvita Care, are all super professional, very understanding, patient, caring, and extremely knowledgeable in all aspects of home care. Beth is super punctual, shows up on time (as promised), calls you back, texts you, and responds back immediately within seconds. In addition, she is very easy to communicate with, and is exceptionally responsible. She, as well as the entire Alvita Care staff, consistently go "above and beyond" for all their clients. In addition, Beth is extremely knowledgeable, super patient, extra kind, highly qualified, and very considerate; plus she carefully listens to every one of your concerns. She, as well as everyone at Alvita Care, are definitely top-notch and superb, and will take all your personal concerns into consideration, plus they will not stop helping you until you are completely satisfied. They are excellent, excellent, excellent! But you can't go wrong asking for Beth O'Connor as your Client Care Liaison. She is super knowledgeable, courteous, professional, patient, and always open to all your suggestions and ideas... while, at the same time, willing to share her own expertise, personal experience, and indispensable know-how. She is more than just great - she is superb, super fantastic and goes "above and beyond" for all her clients. We are extremely satisfied with the entire Alvita Care family, and will continue to use their services for all our home care needs. Do not go to anyone else. Beth, as well as the entire Alvita Care family, are simply the best! Most recently, Beth also assisted us in hiring two home care attendants that are both absolutely perfect in every regard.. and one of them is even bilingual, as we had requested. We just couldn't have done it without Beth. She has been indispensable, and has patiently helped us throughout this entire process. She is definitely the greatest asset that Alvita Care can ever have. Finally, we are very grateful and fortunate to have found both Beth O'Connor, and the entire Alvita Care family, and will not hesitate to refer them to our family, friends, co-workers, and you, the reader. With Beth O'Connor and Alvita Care you can never, ever go wrong!

I had an extremely traumatic experience with Alvita a few years ago and now that I've just received…read morea letter about patient information being compromised in a hacking, I'm compelled to warn others about trusting loved ones in the care of this organization. When my mom was returning home after a debilitating stroke, we decided to bite the bullet and go with Alvita - which was more expensive than others but long calls with their rep assured me my mom would be in amazing hands and I'd be able to rest easy and enjoy "being a daughter again." The *best* of the three aides they sent was notably cold upon meeting her, and one whom my mom told me would literally snap and curse loudly when lifting her in the hoyer and doing her duties, making her feel like a burden and making her feel on eggshells in her own home. After that, it became a full nightmare. On the morning of a doctor appointment, where the aide was asked to have mom ready to go for her wheelchair transport, the aide literally left in the middle of changing mom - without any reason, warning or notice. I thought she was taking out garbage but she genuinely just ghosted. As a result, mom missed an important appointment with her oncologist while laying there undressed and helpless. That wasn't even the worst. The final aide, who didn't last long due to her cat phobia (side note, when reaching out to Alvita, their solution: maybe just get rid of the cats), we learned had been putting dirty, soiled/food-filled pots and pans away in mom's cupboards. As a result, the aide who took over discovered maggots everywhere and we had to replace a ton of mom's cookware. (I would share a photo if it wasn't so gross.) The recklessness and negligence of this company and its hiring decisions is unreal. Thankfully my mom had me to advocate and look out for her through all of this, but it's terrifying to think about folks without a support system who are on their own in the hands of people like these and sharing their homes with them. I highly recommend directing your loved ones anywhere else. Or making sure you check in frequently on the welfare of anyone you already happen to have in Alvita's system.

Prepared to be stolen from and the aides being super lazy...it'll cost you more to replace…read moreeverything stolen.,

This is the most toxic place to be in. Honestly, if you ever wonder if you should do business with…read morethem, just RUN for your life. Every single employee is fake as hell, and no one wants to do their job properly. 80% of their employees work remotely from UKRAINE and have 0 idea of how things are done here in New York. If you decide to call to solve your problem be prepared to be redirected from one employee to another to another, and no one will give you the info you're looking for OR fulfill your request properly. This is just not going to happen. Needless to say, their whole management team has severe OCD And they will make your life feel like never ending stress. 0/10 do not recommend

My auntie has been served by this Agency's stuff for almost 3 years when we switched from the other…read moreone. We have 2 aides coming in on week days. They help my aunt with everything - groceries, cooking, walking, some basic needs. Well, it's their job. Well done job! The Agency also provides auntie with charity help - last week they got a blood preassure device for her. And Kattie (the aide) picked it up from the All Heart's office and brought it to us. I would rather mention the company, attention and care the aides give is a valuable input into our family. Thank you!

This agency is the greatest! It took my family about a year to decide which agency to register to…read morebut once we came across All Heart, it just felt right. Our intake specialist was Ksenia, she was amazing from the moment we started speaking. Then we were transferred to 3 other people, Kristina, Emily and Dimitriy. Kristina helped my grandmother enroll quickly and Emily/Dmitriy helped us with registration, quickly as well. We were nervous about not getting our physical completed in time, but everything was taken care of. It feels very nice to be with a company that cares and supports their clients/caregivers. Thank you All Heart for being amazing!

We only needed them a couple times during our stay but we will definitely use them for any future…read moretrips to the city. We were traveling to New York on vacation and wanted to know if there was a company that could care for my mother who needs help sometimes getting in and out of the shower. We spoke to the HR department (Julissa) who was very kind and transferred me to the administrator (Lenna) who reassured us that they would be able to do this as long as we set things up before we came so that a caretaker & nurse could meet us there. We requested only female aides as my mother would not be comfortable with a male aide assisting her with the private matter of showering; the women who assisted my mother were very caring and gentle with her. She was very comfortable with them and enjoyed their good humor. I was impressed with the knowledge and understanding of this kind of situation. Thank you! A+

My son had a severe spinal cord injury and was given 24/7 RN care. This company was paid for…read moreRNcare and sent LPNs. The LPNs rarely showed up on time and sometimes didn't show at all. On top of this household items started to go missing. I refused to let them into my home. I have chosen another company and have had no problems I highly recommend not using this company.

I'm taking my mother out of here. My mother was brought to…read moreAlaris after being in the hospital. It was determined that she needed long term care & was moved from the "rehab" floor to the "residential" floor. I wasn't notified of this change. My mother's room is nothing but a low budget hospital room with a cabinet & small dresser. One for her, one for her roommate. There's no chair(s) for a visitor & the t.v is questionable. She doesn't even have a phone. My mother was taken to the hospital to have her feeding tube removed, a 24hr trip that turned into a week. Again, I wasn't informed! Some of the staff is great, but they can only do so much. Management is changing often so the consistency sucks & you never know who to talk to. For the money my mother's being charged things should be much better.

This is a horrible place my cousin is there. Over 20 years ago her mom was there (not the same…read moreplace at all) so she picked this place it's been over three years and I have seen rodent (mice) the bathroom in the room was so bad I didn't use it. When i Called my cousin I could tell she was slurring her words and I told her I thought she had a stroke to notify the nurse she said they would answer the bell. couldnt get her that night so I called the nurse station the next day. they said she was in the day room with other patients and was fine. Next day she was in medical center she did have a stroke and they didn't Notice for over 24 hours. When you call the nurse station they leave you on hold for over 18 mins (I just hung up). Trying to find the company that owns them IT IS NOT ALARIS HEALTH. They just license the name from them. My cousin has often been thirsty and cannot get water. The care quality is below bare minimun. There is so much more to say about them. It doesn't change because they keep changing owners.