One of the worst facilities I've ever experienced. They don't pay the caregivers who actually take…read morecare of the residents so the turnover is constant. Those are the nice people. However, the upper management is unresponsive and deceptive. My mother passed away 6 months ago and they have yet to issue a refund. But I'm told that "we're doing the best that we can ". They sure take your money quickly and penalize you if you're late on top of the constant rate increases. Having a loved one in assisted living is difficult but it's horrendous that Heartfields is so poorly managed. Stay clear of this facility if you can.

The staff treat the residents like family. The activities are always fun and inviting.read more

This is a beautiful facility, and I felt that my mother, who suffered from dementia, received good…read morecare during her three years there. However, after her sudden death within a day or so of hospital admission earlier this summer, my brother and I had some questions about her care in the last weeks of her life. The staff we spoke with appeared quite defensive and vague about her recent symptoms and treatment, as if fearing that we might pursue a lawsuit or something. They offered us NO words of condolence and essentially showed no sympathy. If anything, they tried to give us a guilt trip for not visiting often enough. We were handed a couple of garbage bags to remove her things from her room and then were left alone. Overall, my brother were disappointed and disgusted by the fact that we received no sympathy card from staff nor any flowers nor any other simple gestures of condolence--despite our paying the facility a few hundred thousand dollars for her stay! It's obvious to me that Integrace Bayleigh Chase (formerly William Hill Manor) is more centered on income and profits than care for its patients and their families. I had higher expectations, especially given the price point.