My mother was a client with VA for a year. After the first 5 mos, the caregivers started changing. Over the course of a year, we had over 15 caregivers. With so much transition, we put in cameras. This was communicated with VA and a sticker was placed in the front door. The caregivers knew there were cameras. About 3 mos ago, my mom was very distraught. She said the caregiver had slept with her head down on the counter and had not been nice to my mom. We checked the video and sure enough, the caregiver had slept for over 90 minutes of her 4 hour shift. The shift was 4-8pm. My mom has dementia and is at a high risk for falling. The caregivers job is to have eyes on her and protect her from falling. Hard to do that when you are sleeping. We complained. VA sent the same girl back. The behavior repeated itself. If she wasn't sleeping, she was on her phone. We complained again. Three of the last caregivers we had either slept or were on their phone, or just blatantly ignoring my mom. There is a huge lack of training within this organization. I'd strongly advise Visiting Angels to spend more money on training and quality employees and less on marketing. read more
