I had used this firm on more than one occasion in the past for my father and found them to be responsive and caring. My past experiences were fantastic! For that reason, I recommended them to my wife's family seeking care for her mother after steering them away from a local firm here in our town. I called the office on Tuesday to discuss arrangements to get the process started and spoke to a wonderful lady who took all of my information. She assured me a home visit the next day should not be a problem (my mother in law was coming home from nursing center that day). She told me she needed to check the schedule and would call me back within 5 or 10 minutes with a time for the visit. One hour passed and I never heard from her. Upon calling back, I found the office closed and directed my way to the owners voice-mail where I explained the situation and never heard back from her after leaving 2 or 3 messages. I finally did hear back from her the next morning where I was told they were booked for the rest of the week. I do not understand why I could not have been told that in my first call to the office and do not understand why I was promised a call back in 5 or 10 minutes that never happened. In today's world of technology, an organized and professional firm would immediately know the schedules for home visits. Needless to say this lack of caring and professionalism has put me in a bad light with my wife's family as they now scramble to find care that is desperately needed. Had I been told at my initial call that no times were available, I would have completely understood. Sometimes growth gets the best of many businesses. Perhaps that is what has happened here. read more