Went here for a 2nd opinion. So glad I did! Dr. McNulty was awesome. He listened to my issue and…read morepast visit experience and did a very thorough job at figuring out what I had going on. He explains things very well and will spend the time with you to make sure you understand things. Still working through the best options for my issue but I love the fact that "good enough" is not an option for him. Would highly recommend.

The care team here is exceptional. This is the best experience with eye care that I have had since…read moreI moved to KY six years ago. I am a diabetic and the Doctor knowledgeably answered all my questions. We were not pushed into purchasing glasses with minuscule prescription changes which was refreshing. Overall excellent experience.

If I could give no stars, I would…read more Received a voicemail from Saint Matthews Vision Center accusing me of repeatedly requesting contacts and saying they "don't have time to play games." Completely inaccurate -- I've been out of Kentucky for 2 years, haven't worn contacts since they prescribed them in December 2023, and 1-800 Contacts doesn't even have a prescription on file for me (I checked BOTH accounts). Instead of blaming your system or third-party vendors, you chose to blame the patient. A simple, respectful message would've sufficed. Very disappointing tone and condescension from a healthcare office. Would not recommend.

Great customer service. I am from out of town and broke my glasses. John at St. Matthews Vision…read moreCenter was quick to get me fixed up at a great value. My family in Louisville has always been pleased with St. Matthews Vision Center.

Doctor refused to fit me in because -- and I'm not joking -- I couldn't make it in until 6:17…read moreinstead of 6:15. They refused to book the appointment if I would arrive just two minutes later. Real accommodating place.

What a great experience! The employees are professional and offer amazing hospitality and customer…read moreservice. The selection of frames is quite large, containing traditional looks and fun, unusual looks. Thank you!

The actual doctor was great!!!! His office staff not so much. I had my appointment over a month ago…read moreand I still haven't gotten my contacts that I paid for!!! I keep calling but the billing lady is always out of office or the office is closed/on lunch? My appointment in itself was an absolute tragedy. I've been going to the eye doctor for over 15 years so I have a pretty good idea of how an appointment should run. I first go to do the basic eye testing (little house on prairie machine...pics of the eyes etc.) the doctors assistant running my tests had no idea what she was doing. She didn't tell me to take my contacts out and when I said something she just handed me a contact case and some empty contact solution bottle. No sink, no form of sanitation, no mirror, NOTHING. When I saw actual optometrist everything was fine...but the check out process was a NIGHTMARE. No one in the office knew how to run insurance, they forgot my credit card in the back room twice, they did t know how to give me a receipt, and this entire process took over an hour! I paid for my contacts but have yet to receive anything and it's been over a MONTH. The lady that does the billing is never in the office because everytime I've tried to call to check on the status of my contacts she's never there!! And she never calls me back! I just want my contacts. I hope they see this and finally get back to me. Last time I called was today at 1:30 and the voicemail box said they were "on lunch"??? Ridiculous.

My child has a difficult eye condition to treat. The staff here are so patient with young children…read moreand really take the time to make sure the treatment is accurate.

Always a successful experience the staff is very helpful. Quality glasses at a reasonable price.read more

I have been going to Dr Summers for years and consistently have excellent service. Efficient,…read morefriendly, funny, professional and personable. I have to say he has been the best optometrist I have ever had and have taken my children to him before they were adults but have since moved abroad. Kriti, one of his licensed opticians was extremely helpful as well when it came time to pick a pair of aesthetically appealing glasses that I will be completely satisfied wearing. 100% recommend.

The staff at Oxmoor's LensCrafters have been so helpful. We went in to pick out glasses for my…read morehusband and me. Kate was great at helping us pick out frames. In fact she made it easy! I had to have a smaller size than they had in stock, but there was absolutely no problem with that. My glasses came quickly and I loved the frames. My husband received his glasses and loves his too! Carolyn, Scotty and David had been very helpful.

Love this place for excellent customer service and all your optical needs!!…read more My sunglasses got a scratch in them, so I came in to have the lenses (purchased outside of shop) swapped out. Gerri was very helpful, friendly and fast at taking care of my shades and popping in the new lenses. She was even so kind as to put them in the cleaner and make them good as new. Definitely recommend for any optical needs!!

This business is now closed, they gave no notice to any current patients. I had been receiving…read moreconfirmation emails and texts for my upcoming appointments and when I showed up for the appointment there was a sign on the door saying they're permanently closed. Disappointed.

My wife suggested I check out East End Eye Care after I wasn't thrilled by the experience at one of…read morethe large "chains". I have now been a client of theirs for two years. Dr Andrew Kearns is a great doctor. He's very good at informing me at what he's doing and why. He listens to my questions - and I have a lot due to a serious macula issue that needs to be closely monitored. He obviously cares about me and my vision care. Honestly, he's what all medical professionals should role model. The staff there is super helpful as well. They do a great job explaining insurance and costs to me. The office is very roomy and never overcrowded. I feel welcome and valued from the moment I walk in until I leave.

My Warby Parker fandom lives on!…read more Just got my latest pair of glasses from them, which is always fun for this geek at heart. For the first time I got "progressives" -- bifocals for millenials; I'm old! -- and the process was easy peasy. The clerk I worked with was great about suggesting other frames to try and talking me through the process. One thing he warned me about was that progressives take some time to get used to because you have to learn where to look through your glasses to make items far away and nearby easier to see -- and he wasn't wrong about that! I'm glad I've had this heads up. I found some frames I like, and my glasses came in 10 days later to the store. This was a little longer than it has taken in the past, but not outside what I was told. I will definitely come back to get new glasses in the future.

I PAID for two pair of glasses on 4/12/25 only bc they ensured me they would procure my current…read moreprescription from my optometrist. One week later, I called customer service. These LOSERS in the Louisville location who gladly took my money for two pair of glasses called my optometrist that Saturday which I told them they were closed AND never called them again. The gal I spoke to confirmed they only called on Saturday & never again. Nor did they ever call or email me. They simply left my orders in limbo. If I hadn't contacted customer service, these LOSERS in the Louisville office would have allowed my orders that they collected upon to NEVER fill or ship. The gal in Tennessee was quite AMAZING. My experience w her may have saved my relationship w this business but we'll see. I still don't have my glasses but she is the ONLY person who took responsibility for my situation. If you want to buy off the shelf sunglasses, I believe they can help you, but if you have a prescription or anything that requires additional effort this is most likely not the place for you.

I was there today May 4th. around 11:30. I was just looking at the glasses and I hear this woman…read moreyelling at a customer saying you don't have any money you can't get your glasses. Then she goes up to the service desk and is yelling he doesn't have any money or insurance. I couldn't believe the lack of customer service/support. There was absolutely. No reason for how she acted. I was so glad I didn't get her if I had I probably would've not gotten my glasses there. That poor older man was probably so embarrassed by her actions. SMH

Good location, near restaurants, shopping and interstate…read more Clean facility, plenty of parking, clean restrooms. Customer service was great upon entering fast and friendly. I won't return.

Bruce is fantastic. I am a difficult fit because of mutiple surgeries but he always finds a great…read moresolution. I drive from Lexington because I've had customer service issues with the local post PK contact lens specialist. Not here. Jill is always very helpful when I have questions. Bruce has to special order my lenses but I never have to wait more than a week.

I have been getting my glasses there for 15 years or so. They always fit my glasses until I am…read moresatisfied, even if it means several visits or sending the lenses back to get it just right. Knowledgeable and friendly staff.