The Vision staff do a whole lot of judging on appearance and then via your accounts balance and don't even try to hide their superior attitude. This bank has multiple branches and staff rotate thru so never know anyone and they certainly don't try to know you.
When doing In-person transactions I try and deal with the one staff that's a holdover before Vision bank took over. She knows this isn't my only bank. She also knows the clothes I wear on my non-work days are not a reflection of my profession. She also knows I am one of the best in an extremely niche profession.
Recently my experience attempting to resolve some online banking issues presented a showcase of Vision Bank's systemic tragic customer service. After conversations with 3 staffers, it is obvious the bank's policy is customer wrong. Literally one of their staff told me I was wrong when I explained his newly issued pass work and user ID wasn't working.
Those I attempted to work with seemed like a phone salesmen, glued to a script with no care for the customer's concerns. One couldn't even answer the question "What is your name?". His response was, "I work in Grimes." I had to ask two more times before he answered.
Management took no ownership of the multiple poor conducts (perpetually interrupting me, talking negatively, making assumptions that were way wrong, etc...) of staff. Ultimately the management's resolution was that 'we part ways'.
I'm gobsmacked that a business would willingly and wishfully throw away a customer. An attitude that is very reflective of their business practices. read more
