New to the area I needed to find a new doctor (I had 10+ yrs with my previous one). Saw them while…read moreshopping and popped in. Very friendly! Didn't try to up-sell me. Understood what I wanted. The best part. They were not satisfied with my glasses. I thought they were just fine. So they took it upon themselves to order me a different pair and had me come in to try them on. When I said I really liked them, they gave me the case and said, enjoy the better pair of glasses.

Attempted to schedule an eye exam however the phone number posted is not a working number. Not off…read moreto a good start!

I was referred to Dr. Raymond A. Powell by a longtime patient in 2017. Because English is a second…read morelanguage for me, I was assisted by my adult daughter. Following an eye exam in late 2022, I prepaid in full for new glasses. When I went to pick them up in January 2023, there seemed to be a problem. When I called my daughter to translate the nature of the problem, longtime office manager JOEN M. WILKINS picked up my phone and said to my daughter "ARE YOU GOING TO GIVE US A CREDIT CARD SO WE CAN RELEASE THESE FRAMES?" The office manager shortly thereafter realized that the frames were already paid for, and then "released" them to me without apology. In the very same day, I received a bill for the Medicaid paid for exam with a handwritten note "WRONG INSURANCE INFORMATION PROVIDED TO US. WE ARE UNABLE TO BILL YOUR INSURANCE. THIS BILL IS THEREFORE YOUR RESPONSIBILITY". JOEN M. WILKINS later admitted to writing this note, which appeared to be rooted only in assumption. My insurance had been billed successfully for years, and had not changed and remained valid at the time of this encounter. A call to the Washington State Healthcare Authority confirmed my insurance had not changed and was active and valid. Upon hearing this, JOEN M. WILKINS said the State of Washington was wrong, without being able to provide any factual basis for her opinion. She appeared to be unable to own the mistake, and her reaction implied she's been conducting herself this way for a very, very long time. The State of Washington Healthcare Authority Official asked my daughter to take her phone into the office on speakerphone for JOEN M. WILKINS to hear the information from the State official directly. JOEN M. WILKENS locked her office door and refused to speak with the State Healthcare Authority Official on speakerphone, but her work husband (Doctor RAYMOND A. POWELL) did take the call and, after finally realizing that JOEN M. WILKENS had made a mistake, the Doctor promised to have the invoice re-billed. That never happened, and I was never refunded my cash payment that should have been re-billed to insurance. I sent a letter to the Doctor weeks later (translated to English) stating my concern that was never answered. I switched eye care providers after this experience and felt bad for other vulnerable elderly Medicaid patients who don't have a knowledgeable English speaking advocate to inquire on their behalf. During my years as a Burlington Eye Care patient, I observed the office staff turnover was excessive, and saw many capable and talented office staff leave (thank you to Melissa, Letty and Erin!, among many others). We encountered one former receptionist in the nearby Hagen parking lot in tears, who affirmed that JOEN M. WILKINS was the source of the perpetual staff turnover, and confirmed that JOEN M. WILKINS' relationship with the Doctor was like a marriage, wherein the Doctor protected her as if she was his spouse, and as long as one of them was working, the other wouldn't retire. That particular receptionist resigned sometime around 2018. I see a number of reviews here highlighting unpleasant patient encounters with staff, and I think spotlighting the decades-long relationship between JOEN M. WILKINS and RAYMOND A. POWELL will bring some closure to patients who had an unpleasant experience with the administrative side of the clinic, and were left wondering what kind of toxic dynamic allowed the dysfunction on the administrative side to continue. I see that the clinic is now closed, and wish the kind and knowledgeable Doctor good health and a peaceful and pleasant retirement.

Impersonal, even hostile woman, "married to the doctor." I did not feel I mattered. Place was…read moreempty. Not surprised.

First time, Last time to visit this practice. I am new to Mount Vernon, I called prior to booking…read moremy appointment to insure that my visit would be paid in full by my insurance. I was told it would. The visit itself was upsetting, I felt the sanitary conditions of the office & equipment left a lot to be desired! I received a bill for the REFRACTION portion of my visit, which I paid. I had mentioned to the examining optometrist I would be filling my glass prescriptions at Costco, as frames and prices were too expensive for me. His response was they would be sub par quality. I responded that if my prescription should change next year, I couldn't afford over $1,000 at HIS optical department. I have requested my records. I will not go back to Valley Vision & Optical.

Terrible experience -- hard to get an appointment when you work full time, glasses were double what…read moreI've ever paid anywhere else, unprofessional lady on the optometry side, poor vision with the new glasses, ended up starting over with a new office to finally get taken care of properly.

I'm 62 yo. I have never had a more thorough eye exam in my life. Everyone that works here are so…read morefriendly and helpful. At my age I had some concerns. My doctor was very thorough examining my eyes and explaining everything in great detail. I highly recommend this business for everyone from children to grandparents.

Just completed my eye exam and ordered my new glasses. It was the best experience I ever had. The…read moreentire office staff and technicians were highly professional, courteous, and knowledgeable. My exam with the Dr Jones was superb. He was personable , explained in detail what my results were and provided long term solutions. The entire process was relaxing, fun and I received great care. They are number 1!!!

I am so happy I had upgraded lens replacement surgery on both eyes! I am writing this review…read morewithout my glasses, which makes me smile. Overall, a very good experience with NW eye. The surgeon is just delightful and I am still healing/getting used to my eyes (only been 1 week since the second eye) but I can tell already that this was a great decision for me. I'm only 62, but I had the beginning of cataracts (I am told this is very common at my age) and my vision was getting worse. I was so sick and tired of readers on-and-off, and it was a nuisance for teaching--had to perch glasses on the end of my nose. No more--I can read my lessons and talk to the students without any correction now. Upgraded lenses are expensive, but insurance paid for half of the total due to the cataracts, which are covered--I just had to pay for the special lens. My lesson learned to pass on is to get the second eye done as soon as comfortable. I think I had a harder time adjusting to and recovering from the first one because the upgraded lens are meant to work with each other. Once I had the second one done, the first felt instantly better. The second eye recovery was so much quicker! They tell me each eye is individual in how it recovers. OK--so why not 5 stars? I had to dock them one for the often frustrating lack of cohesion between the BHam clinic and the Mt. Vernon surgery center. I LOVE the way Mt. Vernon runs, and the staff are so nice and friendly. Not the same vibe in BHam. They are nice, but not as customer-service oriented. Just getting through to a human on the phone is a challenge, and you might get different versions/opinions from different doctors and staff in BHam. They all seem a little green. The call center doesn't always have accurate information. My only note about Mt. Vernon is that the discharge person is a bit abrupt and physically rough--which is a bit disconcerting when you are still a bit disorientated and feeling vulnerable right after surgery. (Both times so I know he wasn't just having a bad day).) It would be nice to have some of the more compassionate care you get before surgery. A last impression is just as important as a first one.

My experience was initially typical but... after my post op it went downhill. My friends warned me…read more I had my surgery and a week later I noticed a crescent shadow in my left and developed stabbing pains in my right eye. It felt like an electric shock feeling in my right eye, both my eyes became very crusty and stuck together so when I went back for my postop, I was given eyelash cleaning wipes and eye drops. After a few weeks, nothing changed my eyes were very blurry so I made another appointment in which I showed up and when I went hey young redheaded lady came out and was on her laptop and gave me a whole lot of attitude. I showed her my phone where they sent me a reminder, and I checked in. No one said anything and she said that the doctor said that she didn't need to see me anymore, but she already saw me for my post op. And I was told the doctor said that she already saw me. She is the one who told me to make another appointment for the checkup. After lthe drops. I went to my next appointment in a young attendant, came out with a laptop and said that the doctor says you already saw me and didn't need to see me anymore pretty much and she gave me a whole lot of attitude, roll her eyes and all those things I was highly offended and she said the doctor said I guess we can take a look. I had an appointment showed them on my phone and still got an attitude and I told her I didn't appreciate her attitude and she became eye rolling and condescending. I told the attendant that I didn't appreciate the attitude that I received from her and have a good day then she says well, the doctor can see her. she went to the back, came back out and said she said she guess she can see me now I had an appointment on staying with the problem was and why I had to get an attitude. It's horrible. It embarrassed me in that waiting room. She came back out and said she take a look but... I will never go back there again horrible horrible experience this ruined my whole day I'll just canceled my lunch date and went home. I'll tell everybody not to go to these people. Insane to run a practice like this. unacceptable well I guess we can take a look Say anything and so I was pretty much getting a whole lot of attitude, smoky eye rolling attitude ridiculous. It ruined my day and I still hurt with no help. Do not ever go to these people. I worked in a hospital for 26 years and if I ever saw one of my staff giving a patient attitude like that, I would ask them to voluntarily leave permanently. I am going to make an appointment with someone else to finish the job just a warning.

I like the new location for self-checkout. Lining up in the pharmacy was not good for the many…read moreshoppers who were trying to get their medications, etc. Now, if something could be done about the food court area. Too many people in a small, poorly organized area. Customers are either waiting to place an order or waiting to pick up their food ...(staffing shortage}? Meanwhile, I try to make it through the crowd to exit and find shopping carts parked while folks eat. It's so congested, I just pass up my chance to buy a delicious Costco hot dog. I love everything about Costco. Especially the new way to pay for prescription drugs. Avoid the line and use your phone to speed up the process.

I really enjoy shopping at Costco, I can slowly browse the aisles and after I have the option to…read moreeat at their food counter. It's been a few months since my last visit and they have new food offerings! The choices are: Pizza (cheese or pepperoni), Chicken Bake, Hot Turkey and Provolone sandwich, Combo Calzone, 1/4 pound Hotdog, Rotisserie Chicken Salad, Cold Brew Mocha Freeze, Strawberry Banana Smoothie, Caramel Brownie Sundae, Ice Cream Sandwich Sundae, Ice Cream Cup, and Double Chocolate Chunk Cookies. Wow! A lot of choices compared to a few months ago! I chose the Combo Calzone and it was wonderful (for what amounts to a fast food restaurant)! It took only moments to serve up my calzone because they had a number ready to serve. Even so, the crust was nice and crisp and the fillings (pepperoni, sausage, cheese, tomato sauce, onions, peppers, olives, and mushrooms) were at a very warm, almost hot temperature. It was also very large. I felt like a pig eating the whole thing (just FYI, that is the only way the calzone is served. You cannot request what is inside.) I don't often eat at Costco, but I definitely enjoyed this time!

Apparently Delta eye insurance dropped Cascadia, but no one told me. My wife and I went n for our…read moreyearly eye check up. The lady at the front desk verified that we still had Delta insurance. She said nothing. Several weeks after our appointment, we received a bill for over $320.

I'm was visiting from out of state and my sunglasses lens fell off its clip. They were willing to…read moretry and fix it and were successful! The customer service was above and beyond. Thank you!

The last straw. I've used this location for a few years. every time I drive an hour to use their…read moreservices, I pay an extra $10.00 for shipping to my home to avoid the drive to pick the glasses up. Three times now I've gotten a text telling me that my glasses are available at the store for pickup. so I call and ask if they have been mailed to me. no, the box is here ready to mail. so when they tell you two weeks, it's really three weeks by the time they decide to ship the order and when you receive it. Vicki, the manager apparently, can't be told anything because she knows soo much more than you do and will talk over you because she is soo much more knowledgeable than you. put a stamp on the box and put it in the mail Vicki, it's not rocket science. I guess I'll have to give LensCrafters a try, maybe they're a bit more competent, I'm out

I've been here twice. I just ordered like four orfive pair glasses. It's a store full of young…read moregirls. They all seem very nice very professional. I have no complaints., I have a little gripe about the extremely large parking lot. That's hard to park the car but other than that I've had no issues with the young girls in the store or the business in general. The young ladies in there seem to be very professional. The manager lady seems to be very nice.