I was referred to Dr. Raymond A. Powell by a longtime patient in 2017. Because English is a second…read morelanguage for me, I was assisted by my adult daughter. Following an eye exam in late 2022, I prepaid in full for new glasses. When I went to pick them up in January 2023, there seemed to be a problem. When I called my daughter to translate the nature of the problem, longtime office manager JOEN M. WILKINS picked up my phone and said to my daughter "ARE YOU GOING TO GIVE US A CREDIT CARD SO WE CAN RELEASE THESE FRAMES?" The office manager shortly thereafter realized that the frames were already paid for, and then "released" them to me without apology. In the very same day, I received a bill for the Medicaid paid for exam with a handwritten note "WRONG INSURANCE INFORMATION PROVIDED TO US. WE ARE UNABLE TO BILL YOUR INSURANCE. THIS BILL IS THEREFORE YOUR RESPONSIBILITY". JOEN M. WILKINS later admitted to writing this note, which appeared to be rooted only in assumption. My insurance had been billed successfully for years, and had not changed and remained valid at the time of this encounter. A call to the Washington State Healthcare Authority confirmed my insurance had not changed and was active and valid. Upon hearing this, JOEN M. WILKINS said the State of Washington was wrong, without being able to provide any factual basis for her opinion. She appeared to be unable to own the mistake, and her reaction implied she's been conducting herself this way for a very, very long time. The State of Washington Healthcare Authority Official asked my daughter to take her phone into the office on speakerphone for JOEN M. WILKINS to hear the information from the State official directly. JOEN M. WILKENS locked her office door and refused to speak with the State Healthcare Authority Official on speakerphone, but her work husband (Doctor RAYMOND A. POWELL) did take the call and, after finally realizing that JOEN M. WILKENS had made a mistake, the Doctor promised to have the invoice re-billed. That never happened, and I was never refunded my cash payment that should have been re-billed to insurance. I sent a letter to the Doctor weeks later (translated to English) stating my concern that was never answered. I switched eye care providers after this experience and felt bad for other vulnerable elderly Medicaid patients who don't have a knowledgeable English speaking advocate to inquire on their behalf. During my years as a Burlington Eye Care patient, I observed the office staff turnover was excessive, and saw many capable and talented office staff leave (thank you to Melissa, Letty and Erin!, among many others). We encountered one former receptionist in the nearby Hagen parking lot in tears, who affirmed that JOEN M. WILKINS was the source of the perpetual staff turnover, and confirmed that JOEN M. WILKINS' relationship with the Doctor was like a marriage, wherein the Doctor protected her as if she was his spouse, and as long as one of them was working, the other wouldn't retire. That particular receptionist resigned sometime around 2018. I see a number of reviews here highlighting unpleasant patient encounters with staff, and I think spotlighting the decades-long relationship between JOEN M. WILKINS and RAYMOND A. POWELL will bring some closure to patients who had an unpleasant experience with the administrative side of the clinic, and were left wondering what kind of toxic dynamic allowed the dysfunction on the administrative side to continue. I see that the clinic is now closed, and wish the kind and knowledgeable Doctor good health and a peaceful and pleasant retirement.

Impersonal, even hostile woman, "married to the doctor." I did not feel I mattered. Place was…read moreempty. Not surprised.

This place was awful. I had been a previous patient for 13 years and then Dr. Wald retired and the…read morenew doctor replaced the staff. Terrible experience with the doctor. The filled my prescription with the wrong frames, twice. After many phone calls and emails, I was so angry and done. I asked for my records and a refund. The finally sent my records from one year prior and refused a refund or a partial refund. They offered no apologies and could care less that I was not happy with the end result. I had to go to another doctor and get new frames because the frames they recommended did not work well with bifocals. I can't begin to tell you how angry and disappointed I am and not to mention all of the money I had to spend!!! I highly recommend that you never step foot in this place!!!!!

BEST SERVICE EVER! I phoned after enduring blurry vision for…read moreover 3 weeks; Mindy says to come right over, I'm seeing Dr. Joe in 10 minutes! Wham bam thank you ma'am, in less than 1/2 hour he's got me set up with a corneal specialist and I'm getting checked out further. This is hands down the best customer service I've experienced and that's even hard to beat, as they've always treated me like family, even better!

I'm 62 yo. I have never had a more thorough eye exam in my life. Everyone that works here are so…read morefriendly and helpful. At my age I had some concerns. My doctor was very thorough examining my eyes and explaining everything in great detail. I highly recommend this business for everyone from children to grandparents.

Just completed my eye exam and ordered my new glasses. It was the best experience I ever had. The…read moreentire office staff and technicians were highly professional, courteous, and knowledgeable. My exam with the Dr Jones was superb. He was personable , explained in detail what my results were and provided long term solutions. The entire process was relaxing, fun and I received great care. They are number 1!!!

Apparently Delta eye insurance dropped Cascadia, but no one told me. My wife and I went n for our…read moreyearly eye check up. The lady at the front desk verified that we still had Delta insurance. She said nothing. Several weeks after our appointment, we received a bill for over $320.

I'm was visiting from out of state and my sunglasses lens fell off its clip. They were willing to…read moretry and fix it and were successful! The customer service was above and beyond. Thank you!

The last straw. I've used this location for a few years. every time I drive an hour to use their…read moreservices, I pay an extra $10.00 for shipping to my home to avoid the drive to pick the glasses up. Three times now I've gotten a text telling me that my glasses are available at the store for pickup. so I call and ask if they have been mailed to me. no, the box is here ready to mail. so when they tell you two weeks, it's really three weeks by the time they decide to ship the order and when you receive it. Vicki, the manager apparently, can't be told anything because she knows soo much more than you do and will talk over you because she is soo much more knowledgeable than you. put a stamp on the box and put it in the mail Vicki, it's not rocket science. I guess I'll have to give LensCrafters a try, maybe they're a bit more competent, I'm out

I've been here twice. I just ordered like four orfive pair glasses. It's a store full of young…read moregirls. They all seem very nice very professional. I have no complaints., I have a little gripe about the extremely large parking lot. That's hard to park the car but other than that I've had no issues with the young girls in the store or the business in general. The young ladies in there seem to be very professional. The manager lady seems to be very nice.

The entire staff there is incredible. Put me at ease prior to cataract surgery and the doctor that…read moreperformed the procedure did a flawless job. Can I wait to get my second eye done

I was referred to Cascadia Eye for Cataract surgery in both eyes. I was apprehensive about it but…read morethe Doctor and staff there were GREAT? Kind and helpful and explained everything as it happened andy experience was AMAZING. If you need Cataract Surgery, go to Cascadia Eye

We made an appointment and gave them our insurance information several weeks before our…read moreappointment. When we showed up for our appointment, they informed us that there had been an issue with the insurance (authorization blocked for some reason) and, when they made an attempt to call and inform us that we needed to call our insurance, my husband didn't recognize the number and didn't pick up, They cancelled our appointment. My husband took off work to drive me, and I am recovering from an illness. They didn't offer to squeeze us in but told us to leave, call our insurance, and then reschedule. I got angry and gave them very direct feedback. They called my husband later and told us we are not welcome to return. I am writing this review so that people making appointments with this optometrist understand the risks: They do not communicate by text or email, and, if you don't pick up when they call, your appointment may be cancelled without care or consideration on their part for the impact on the client.

I lost my glasses unexpectedly and was calling all over to see who took my insurance and who had…read moreavailability. I called And they said the first appointment they had was a week and a half out and they could put me on the waiting list. I said okay and in one hour someone had canceled a appointment for later in the day and I was able to squeeze in. I am not local to this area and was very happy that they were able to take me and my insurance. When I arrived the receptionists were all very welcoming and as I waited I noticed how clean and home like it was compared to other places I have been seen. I was called back for my exam and the lady who did my 1st exam was kind and patient with my inability to keep my eye open during the air pressure test. I went in for the second part of the exam and was immediately comfortable with Dr. Eberhardt, he was very knowledgeable and explained to me my slight astigmatism and as we talked I asked about food to eat for eyes and what type of diet I should keep to for longevity in my eyesight (eye issues and blindness due to diet are common in my family) he gave me very good medical advice and before I knew it the exam was over. The glasses I was selecting from (economic package deal) were very nice and I had many options to choose from which usually is not the case in other offices I had been to in the past. If you are looking for a great prescription, welcoming staff, and a knowledgeable optometrist. I would highly recommend his office.

First time, Last time to visit this practice. I am new to Mount Vernon, I called prior to booking…read moremy appointment to insure that my visit would be paid in full by my insurance. I was told it would. The visit itself was upsetting, I felt the sanitary conditions of the office & equipment left a lot to be desired! I received a bill for the REFRACTION portion of my visit, which I paid. I had mentioned to the examining optometrist I would be filling my glass prescriptions at Costco, as frames and prices were too expensive for me. His response was they would be sub par quality. I responded that if my prescription should change next year, I couldn't afford over $1,000 at HIS optical department. I have requested my records. I will not go back to Valley Vision & Optical.

Terrible experience -- hard to get an appointment when you work full time, glasses were double what…read moreI've ever paid anywhere else, unprofessional lady on the optometry side, poor vision with the new glasses, ended up starting over with a new office to finally get taken care of properly.

I am so happy I had upgraded lens replacement surgery on both eyes! I am writing this review…read morewithout my glasses, which makes me smile. Overall, a very good experience with NW eye. The surgeon is just delightful and I am still healing/getting used to my eyes (only been 1 week since the second eye) but I can tell already that this was a great decision for me. I'm only 62, but I had the beginning of cataracts (I am told this is very common at my age) and my vision was getting worse. I was so sick and tired of readers on-and-off, and it was a nuisance for teaching--had to perch glasses on the end of my nose. No more--I can read my lessons and talk to the students without any correction now. Upgraded lenses are expensive, but insurance paid for half of the total due to the cataracts, which are covered--I just had to pay for the special lens. My lesson learned to pass on is to get the second eye done as soon as comfortable. I think I had a harder time adjusting to and recovering from the first one because the upgraded lens are meant to work with each other. Once I had the second one done, the first felt instantly better. The second eye recovery was so much quicker! They tell me each eye is individual in how it recovers. OK--so why not 5 stars? I had to dock them one for the often frustrating lack of cohesion between the BHam clinic and the Mt. Vernon surgery center. I LOVE the way Mt. Vernon runs, and the staff are so nice and friendly. Not the same vibe in BHam. They are nice, but not as customer-service oriented. Just getting through to a human on the phone is a challenge, and you might get different versions/opinions from different doctors and staff in BHam. They all seem a little green. The call center doesn't always have accurate information. My only note about Mt. Vernon is that the discharge person is a bit abrupt and physically rough--which is a bit disconcerting when you are still a bit disorientated and feeling vulnerable right after surgery. (Both times so I know he wasn't just having a bad day).) It would be nice to have some of the more compassionate care you get before surgery. A last impression is just as important as a first one.

This place is chaotic. Too much differing or conflicting information. Huge $7000 price variations…read more(whoops we made a mistake). Changing policies. In the end, I traveled 6 hour r/t and paid for 2 nights in a hotel and didn't even get my surgery done. While it was a giant waste of money, I felt like I dodged a bullet. These are my eyes, I don't want them cared for by some place that feels sketchy.