This was my first time trying this place. EVERYONE were polite and attentive immediately after I walked in. The quality of care was great also. I decided to add on the transition lens, and my glasses were ready for pick-up 2 days later. read more

Very nice people at the reception, they always recognize me and call me by my name. They have a medium inventory of frame glasses. Depend wish doctor you see but for me it was a bad experience. Sorry but I will search for an other eye doctor in Covington. read more

johnathon did a phenomenal job helping my select my glasses. he was very patient, professional and highly knowledgeable during the whole process. h helped me with creating an account with my insurance provider which I had no idea how to do. I ended up buying 2 frames after he took the time out to try on many frames. They had my lenses on site and in stock. They texted me 2 hours later and said they were ready for pickup. I returned SAME DAY and got my glasses. I highly recommend Vision Optique to any needing and eye care needs. Thanks again OP, yall now have a customer for life! read more

Friendly staff! They were even super nice when I decided a few min after I left that I hated the frames I chose and wanted something else. I went back and picked out another pair and they were still really helpful and sweet. read more

In and out in less than an hour with a pair of glasses ordered and trial pair of contact lenses on the way. Dr Batcher was kind, thorough, and asked multiple times if I had any questions. Would recommend! read more

I bought glasses from the Mandeville location a year ago. I stopped today at the Hwy 190 location to have them tightened. There is no mask requirement posted at the door and I asked about that. The maskless woman at the desk said I was welcome to wear one if I wanted. I was wearing a mask. I asked if she was vaccinated since I didn't want to sit across from her while she didn't have a mask on. She answered flippantly " I don't think that's any of your business" while tossing her head from side to side. I took my glasses and said I'll take "my business" somewhere else. read more

I recently went here to get a new eyeglass prescription and set of eyeglasses and both the doctor and the assistant, Amber, were excellent. Amber really stood out for several reasons. 1) She was extremely friendly both on the phone and in person, 2) She helped me pick out my glasses and gave her opinion which I appreciated, and 3) She went out of her way to get my lenses made as quickly as possible. She actually did them herself that evening which was sooooo nice of her especially because I lost my only pair of glasses in California and urgently needed a new pair. I highly recommend Vision Optique at this location for anyone who needs eye stuff! read more

I unexpectedly broke my frames while visiting Covington. As a professional driver I HAVE to have my glasses! My daughter in law suggested Vision Optique for same day glasses. No appointment needed, we just went right in. I was greeted right away and was assessed and seeing the doctor within 20 minutes. I shopped thru a large assortment of frames, both value and designer, and as promised my glasses were done in less than 2 hours! My prescription is updated, I can see better than I did with my old glasses and the frames are very cute. They accept nearly all insurance plans too. read more

Beware. Unfortunately, some of the staff at Vision Optique on HWY190 in Covington are not very friendly, especially to children. I'm sorry to say that my experiences with them were not the best. Some of my disappointments include rudeness and very condescending language from the optometrist. I literally felt bullied. Hard to imagine, I know. He criticized me for not wanting to pay for the highly expensive toric contacts (plus extra fitting costs) and pointed at my three children who were in the room accusing me for wanting to put them in danger. I have been wearing spherical contacts for almost 20 years. My vision is -1.75 and -2.25 and I see just as well with spherical lenses. (After falsely telling me that the toric lenses were covered by my insurance at my first encounter I tried the trial pair for 2 weeks only to learn that I would have to come back for another fitting because the brand was not covered by my insurance after all. I did not notice very much difference in the two types of lenses even though the doctor insisted that they are superior for me. It clearly angered him that I preferred to go with a brand of contacts that are in-plan with my insurance and less expensive.) I have never had such a bad experience. He could have spoken to me in a much nicer way, given me my best options, and considered my needs/feelings. Perhaps he dominated over me because I am twenty-or-so years younger, petite, a woman, or my Hispanic features. Whatever the reasons, it was very unpleasant, disrespectful and humiliating. I left without any contacts at all and without completing the eye exams for my kids. Other disappointments include zero greeting from the staff when entering the store even when I was the only customer there. Just a glance and then a look away even after my own friendly greeting. This happened twice. A few times I called and there was no answer at the store. After leaving a message with a person at Vision Optique's call center because I could not reach anyone at the store, I never received a return call. I also expected a call to pick up my contacts and never received one. I had to call them after more than a week, upon which I learned they never ordered them. I wish they would have been nicer to my three young sons, whom I brought for their first eye exam and hoping for a nice learning experience. Right away, when just looking, they were sternly told by the lady in the front, "don't touch the frames" and "don't talk" when looking into their eyes, and later very scoldingly by the eye doctor, "Young man, don't touch that. It is not a toy. I won't be able to do my job if you touch that." This was the greeting he gave upon entering the room. No smile. No "Hello." This was definitely the worst of my four encounters with him, but the others were not great. My boys were actually very gentle and behaved and they could have spoken to them with more kindness and respect. I wish my experience would have been better. I do not enjoy sharing bad news. I hope anyone else does not experience the same. Lastly, I will only name a young lady named Alex who was the only friendly, respectful member of their staff, and if you are lucky she will be the one you encounter in the front. She would make you believe their customer service is worth 5 stars. read more