the BEST!
i dont know too much about eye-doctoring, or "optometry" for the fancies, but i can tell you that my exams have always been thorough and beneficial. so an uneducated A+ for dr. cangiano.
what i do know a lot about is how to treat other people, and let me tell you, kelly and chris who work the front reception are incredible. especially KELLY! (nothing against chris, i just seem to deal more with kelly).
Kelly has gone out of her way on more than one occasion to seriously help me out... like opening the store up an HOUR EARLY on a WEEKEND (yes they're open on saturdays) to get me my contacts that i had left until the last minute possible, all so that i didn't have to extend the time on my zipcar (ie. saved me money, time, and made up for my mistake).
Kelly has also gone to crazy lengths for me with getting my contacts and has dealt with 1800 contacts on an emergency basis for me (i again left contacts to the last minute and they were not in stock at vision north so i had to go to 1800 contacts, which is, by the way, way more expensive than getting contacts at vision north), and has even spoken directly to accuvue, the people who make the contacts, to help me out with a customer service issue between me and accuvue. it had literally nothing to do with vision north, but kelly got on the phone and talked to them and in the end helped me out a ton.
I have also called kelly in the middle of the day while at work when one of my contacts ripped and she was able to get me a pack of testers just so that i didnt have to make the trip on the bus home to get a new one. (their office is about a 15 min walk from my work and taking the bus would have been at least an hour and a half round trip)
i can't say enough good things about kelly. and the best part is, i can tell she doesnt do this because "the customer is always right" or because she feels she has to; she is just genuinely that nice and good of a person.
the absolute most reliable business of any kind i have ever dealt with.
nb: when those contacts of mine were not in stock, it's because i called vision north on a monday when i was leaving for a vacation on a wednesday and would run out of contacts on vacation. i would not expect my specific brand/prescription, etc to be in stock two days before i absolutely needed them, but i was hoping they might have them in. obviously they don't keep a small stock of contacts set aside for me for every time i forget to re-order, so it was entirely my fault. all the other times i order contacts from vision north they usually come in about a week and they call me right away when they come in or will have them shipped right to my house. read more
