I ordered a frame online, automated purchase message said "we'll let you know when your order is on…read moreits way". A week later I messaged their customer service to get an update, no response. I tried the chat function on their website, no response. I sent a message on their facebook page, no response. After my second email to customer service they responded by saying "we'll let you know when it's on its way". I emailed back to ask them to specify if I should wait a day, a week or a month but of course nobody bothered to reply. There's no option to cancel the order so I'll have to talk to my credit card company to get my money back. I'm sure they're lovely people in the store but their online customer service is non-existent.

My friend broke his specs in the morning... Was urgently looking to repair or get a new pair of…read moreeyes... This shop was what i found on yelp... Very efficient but mostly are designer's glasses... All are unique and one-of-a-kind... Got it done in half an hour... Very great service... 4 stars due to the lack of classic designs... If not, everything's good

I find the team at Sherman Opticians approachable, friendly, professional and always happy to…read moreanswer my questions. As someone with a severe eye condition, their advice has been invaluable. I can also thank Arif for his advice on wearing a bandage contact lens which gave me the confidence to try it. This has made a huge difference in terms of comfort In my problem eye. Thank you, Arif!

We have been going to Alan Sherman Opticians for years and years and have found them courteous,…read moreprofessional and in possession of a great sense of humour. The negative comments about them are totally unjustified.

Free delivery in UK and excellent customer services, products delivered within the time. Quality…read moreproducts.

Great little independent Optitions. It's been operating on Kilburn High Road for 30 years. Until…read morerecently it was tucked away, but had to move when the lease expired. Probably the best thing to happen to it. I had never even noticed it when it was in its previous position. My last pair of Tom Ford glasses from a high end chain cost me £500, which I actually lost attending a Yelp event (another story!). I came here a while back and asked if I already had a frame, could they fit the lenses for me. They said that they could. I ordered a pair of Tom Ford's online at a cost of £140. This optician advised me that the lense would be £165. I came in with frame and prescription from my previous optition. One week on, I'm not the proud owner of a pair of Tom Ford glasses at £305 compared to £500 for my previous pair. I'm one happy chappy! I was really impressed with the service I received. They also said that if I found a frame liked from another optician, to give them the serial number. They advised that they could probably purchase them for me at 20% less than the RRP. Thay are also open on a Sunday, which is very handy.

I've been seeing Sam for years and he is exceptional. He's extremely detail oriented and…read morecharismatic, and I always feel like he goes the extra mile to ensure I'm taken care of. Highly recommend him and his team!

An example of a fantastic local service. The time, attention and precision devoted to me on my…read morefirst verifocal experience was simply the best. I was given time to adjust with the assurance that modifications were possible if I didn't find the lenses comfortable. I have now have my glasses and am very happy.