Great customer service. Went in for a quick repair, was done very fast and very courteous staff.read more

Not bad at all. The shop is nice and you can browse around with getting hassled. I picked a nice…read morepair of frames got my eyes tested and the frames deliver within a week. Lovely staff. Not had any problems so look forward to next year's eye test.

This is genuinely one of the best opticians in london if you have a complex prescription and like a…read morebit of style. The place is reasonably priced but is certainly on the premium end. That said, you will look good and be able to see yourself in the mirror after. Firstly Jonathan, the owner is, to say the least, eccentric. You will hear his life story with a wonderful smile and at the end he will recommend frames for you that are just perfect. He seems to have a total handle on style and knows whats in and out. You cannot go wrong with him. The experience with the testing was also wonderful. The optician (whose name I've sadly forgotten) spent over an hour testing my eyes and noted a decade long error in my prescription all while my partner was engaged in a (very long) conversation with Jonathan. I ended up buying two pairs of glasses with high index lenses for around £1000 and three month's supply of 'toric' contact lenses. I been using them ever since and people have (for the first time ever) noticed how good they looked! This place has my full and hearty recommendation!

Seems underwhelming at first but the glasses are not all presented outside. The moment we walked…read morein, we got immediately helped by Jonathan. We believe he is the owner and an optician at the shop. Jonathan looked at my husband for a moment and he instantaneously presented him with choices of glasses that best suits him. Jonathan was like a magician getting out surprises from his magic box. He is also very knowledgeable about new trend for eye wear and what look you want to project. He was really helpful and attentive to all our questions and concerns. However If you are the type of person who wants to be just left alone while shopping around for glasses, then you might find him abrassive. As for our experience, it was lovely and we definitely recommend him.

I came here for an eye exam and really liked the thorough process. The person doing the eye exam…read morewas super friendly and walked me through everything they did "to" me. I felt very well taken care of. Turns out, my prescription for my glasses was too strong, which is why I didn't enjoy wearing them. I had them replace the lenses here. I was also looking at new frames and while they have some really affordable options, I didn't find what I was looking for.

I attended the Specsavers in holloway and was utterly appalled. The place was super busy and when…read moreyou look around the staff are just wondering about on their phones. I had a real issue with them as I had purchased glasses over £300 didn't have a clue how it came to that amount when asked to see the boss/ director whoever she is. Natasha I think her name was. She was so rude. Walked around all mopey like she has a huge chip on her shoulder. And she seemed very unhygienic her breath smelt dreadful you would think she went clubbing last night and had a hangover and came to work. Very untidy lady. She was sarcastic to me when I asked about a breakdown of the cost of my glasses and also was snappy with her staff members. I couldn't believe it. The place wasn't like this a few years back when the old director was here. It's time they sack this two faced bitch. She was smiling and nice when she wanted my money now I have bought it and realised that it's more than what I though it was and wasn't even given a receipt she turned rude. She was very unhelpful and even told me that she doesn't care who I complain to she's not going to admit that they overcharged me for coatings I didn't even ask for. I just wanted a standard varifocal. I think she has a chip on her shoulder with me anyway when I found out she slept with a few guys I know. She's the holloway bicycle ! Anyway never going there again.

I've been using observatory for over a decade now and they are always friendly and really helpful…read more Each time I go back there is some sort of investment showing and new frames and tech. I write this because of the way they have adapted to Covid. A whole new enlarged Test Room with an actual window and a hi output vent system . All the usual precautions too but I was impressed how much more pleasant the visit is with the appointment system .

I have always had such good, friendly customer service for whatever I've been in for. Was really…read morehappy with the way they polished my 10 year old glasses recently so that they look new again, I didn't know that would be possible. I also like how it's a pleasant experience to wait on the comfy sofa and read a magazine or one of their books. They had an etch-a-sketch too, I can't remember if they still have it, but what a fun, nostalgic way to pass the time if you get there early for your appointment.