An example of a fantastic local service. The time, attention and precision devoted to me on my…read morefirst verifocal experience was simply the best. I was given time to adjust with the assurance that modifications were possible if I didn't find the lenses comfortable. I have now have my glasses and am very happy.

Great customer service. Went in for a quick repair, was done very fast and very courteous staff.read more

Not bad at all. The shop is nice and you can browse around with getting hassled. I picked a nice…read morepair of frames got my eyes tested and the frames deliver within a week. Lovely staff. Not had any problems so look forward to next year's eye test.

This is genuinely one of the best opticians in london if you have a complex prescription and like a…read morebit of style. The place is reasonably priced but is certainly on the premium end. That said, you will look good and be able to see yourself in the mirror after. Firstly Jonathan, the owner is, to say the least, eccentric. You will hear his life story with a wonderful smile and at the end he will recommend frames for you that are just perfect. He seems to have a total handle on style and knows whats in and out. You cannot go wrong with him. The experience with the testing was also wonderful. The optician (whose name I've sadly forgotten) spent over an hour testing my eyes and noted a decade long error in my prescription all while my partner was engaged in a (very long) conversation with Jonathan. I ended up buying two pairs of glasses with high index lenses for around £1000 and three month's supply of 'toric' contact lenses. I been using them ever since and people have (for the first time ever) noticed how good they looked! This place has my full and hearty recommendation!

Seems underwhelming at first but the glasses are not all presented outside. The moment we walked…read morein, we got immediately helped by Jonathan. We believe he is the owner and an optician at the shop. Jonathan looked at my husband for a moment and he instantaneously presented him with choices of glasses that best suits him. Jonathan was like a magician getting out surprises from his magic box. He is also very knowledgeable about new trend for eye wear and what look you want to project. He was really helpful and attentive to all our questions and concerns. However If you are the type of person who wants to be just left alone while shopping around for glasses, then you might find him abrassive. As for our experience, it was lovely and we definitely recommend him.

I've been using observatory for over a decade now and they are always friendly and really helpful…read more Each time I go back there is some sort of investment showing and new frames and tech. I write this because of the way they have adapted to Covid. A whole new enlarged Test Room with an actual window and a hi output vent system . All the usual precautions too but I was impressed how much more pleasant the visit is with the appointment system .

I have always had such good, friendly customer service for whatever I've been in for. Was really…read morehappy with the way they polished my 10 year old glasses recently so that they look new again, I didn't know that would be possible. I also like how it's a pleasant experience to wait on the comfy sofa and read a magazine or one of their books. They had an etch-a-sketch too, I can't remember if they still have it, but what a fun, nostalgic way to pass the time if you get there early for your appointment.